Operation Manual

A31003-P3010-U105-16-7619, 03/2014
myAttendant, User Guide 35
Unified Communications
Journal
Folder for Call Types
The calls are arranged on the following tabs:
•Open
Contains the unanswered missed calls for which a call number was
transmitted. As soon as you answer one of these calls, all associated entries
with that call number are dropped from the list.
• All calls
• Missed
•Answered
• Internal
• External
• Inbound
• Outbound
Call Details
Every call is shown with the Date and Time and, if available, with the Call
Number. If a directory contains further details on the call number such as the Last
Name, First Name and Company, then this information is also shown. In
addition, the Direction, Duration and the Call Complete column are displayed.
The width of all columns is variable.
Grouping
The calls in all folders are grouped by the same criterion, as selected by you:
• Date (for example, Today, Yesterday, etc., Last Week, Two Weeks Ago,
Three Weeks Ago, Last Month and Older)
• Phone number
• Last Name,First Name
• First Name, Last Name
• Company
The number of Journal entries contained in the group is displayed on the right of
the group designation in parentheses.
Direction Meaning
Inbound
Outbound
Call Complete Meaning
The call was successful or was answered.