Operation Manual

A31003-P3010-U105-16-7619, 03/2014

myAttendant, User Guide 39

Unified Communications

Journal

3) Click on OK to close the window.

Related Topics

5.6.7 How to Add a Scheduled Call

Prerequisites

• You are not an agent of the Contact Center.

Step by Step

1) Click on the Journal tab or in the corresponding window.

2) Click on the Scheduled group.

3) Click on Add.

4) Select one of the following options:

• Enter the phone number in dialable format or in canonical format in the

Phone Number drop-down list.

• Select a phone number from the Phone Number drop-down list and

press the Enter key.

5) Under Schedule Time, select the time from the list box and the date from

calendar control.

6) If you want to add a text to the scheduled call, enter it in the Notes field.

7) Click on Save.

INFO: Alternatively, you can add a scheduled call to a party you

cannot reach at the moment from the screen pop of the call.