Operation Manual

Unified Communications
A31003-P3010-U105-16-7619, 03/2014
44 myAttendant, User Guide
Screen Pops
INFO: The Windows task bar on a Citrix server client should only
be operated at 1 height unit so that pop-ups remain visible and
easily accessible
Screen Pop for Incoming Call
Screen pops show the caller's phone number and name (if the name details are
available in a directory). The directories are searched in the following order:
Personal Directory, Internal Directory, External Offline Directory and External
Directory. The first hit, if found, is shown in the screen pop. The following functions
are available:
Symbol Function
• During incoming call: Accept (pick up)
• During ongoing call: Hang Up
Forward to voicemail box
During ongoing call: Transfer, after entering a number to be dialed or a
name to be found
Place call on hold
Record (if enabled in the system)
Extend call to create a conference (only possible during the call)
The call can be expanded to an ad-hoc conference and further
participants can be added.
Not possible with OpenScape Office.
E-mail to the caller
Example: You cannot accept the call and want to notify the caller (e.g.,
will"call right back").
The e-mail recipient (To... :) field is prefilled with the e-mail address of
the caller. In addition, you can define the text that is automatically
displayed as the e-mail text via Setup > My Preferences >
Miscellaneous > Answer with Message.
E-mail to a subscriber to forward the data of the caller to that subscriber
Example: You have picked up the call of a colleague and want to notify
the colleague.
The e-mail recipient (To... :) field is not prefilled. The contact data of the
caller is transferred to the e-mail text.
Not possible with OpenScape Office.