Operation Manual

A31003-P3010-U105-16-7619, 03/2014
myAttendant, User Guide 45
Unified Communications
Screen Pops
Opening the Main Window on Inbound Calls
You can select whether myAttendant should automatically open the main window
for an inbound call.
Closing Screen Pops on Call Termination
You can have screen pops (also called tray pops) automatically closed at the end
of a call. If you want to be notified about missed calls by a screen pop, deactivate
this function. As soon as more than three screen pops are opened for calls, they
are minimized and shown as icons on the task bar.
Screen Pop for Outgoing Call
Screen pops show the caller's phone number and name (if the name details are
available in a directory). The following functions are available:
XMPP to the communication partner; the presence status of the
communication partner is displayed if available
Scheduled call
Web collaboration
Symbol Function
Hang Up
During ongoing call: Transfer, after entering a number to be dialed or a
name to be found
Place call on hold
Record, if enabled in the communication system
Extend call to create a conference (only possible during the call)
The call can be expanded to an ad-hoc conference and further
participants can be added.
Not possible with OpenScape Office.
E-mail to the called party
Example: You do not reach the called party and want to notify him or her
by e-mail about some relevant issue.
The e-mail recipient (To... :) field is prefilled with the e-mail address of
the called party.
Symbol Function