Operation Manual

A31003-P3010-U105-16-7619, 03/2014
myAttendant, User Guide 53
Unified Communications
Conferences
• Inbound:
The conference participants or conference controller dials into the conference
using the dial-in number.
While participating in a conference, making a call or accepting another call
disconnects the participant from the conference.
Dial-in number
The administrator can change the conference dial-in numbers that were set up
during the basic installation. You can display the dial-in number for a conference.
Conference Controller
The initiator of a conference is automatically the conference controller until this is
explicitly changed. Depending on the type of conference, the controller can:
• Add or remove conference participants:
Removed participants do not remain in the conference.
• Disconnect or reconnect conference participants:
Disconnected participants remain in the conference. When the conference
controller is connecting a conference participant, all other conference
participants remain connected to one another. If there is only one participant
connected, that participant will hear music on hold.
• Record a conference
Conferences in which a participant is on hold cannot be recorded.
• Set another internal participant on the same node as the conference controller
• Leave the conference without ending it:
The longest attending internal participant of the conference automatically
becomes the conference controller.
• End the conference
Conference tone
When connecting or disconnecting a conference participant, the other participants
hear the conference tone. The administrator can activate or deactivate the
conference tone.
Conference Participants
Conference participants can leave the conference and optionally dial-into it again
(scheduled and permanent conferences). As long as a conference has only one
participant, the participant hears music on hold. The administrator can specify
whether multiple external conference participants are allowed. The maximum
number of external conference participants is determined, among other things, by
the number of available trunks.
Automatic Termination without a Conference Controller
If there are only external subscribers left in a conference, the participants will hear
an alert tone after a specified time period. Following a further timeout, the
conference is automatically terminated by the communication system. The
administrator can change these timeouts.