Operation Manual

Attendant Console Functions
A31003-P3010-U105-16-7619, 03/2014
92 myAttendant, User Guide
Attendant Functions
6 Attendant Console Functions
The Attendant Console functions describe the Attendant functions of
myAttendant, as well as Subscriber Management and the Message Center.
Related Topics
6.1 Attendant Functions
The Attendant functions are used to control inbound phone calls. You can accept
calls, transfer them to subscribers, place them on hold or park them. These
functions are executed in the Call Control area of the main window.
Active Calls
The Active Calls area shows the list of inbound calls currently active. Only the ID
field is completed if the call is from an unknown caller for whom no data is yet
stored in the system. You then have the opportunity to fill in the other fields with
the relevant info and to save the details to the external directory. For data that is
already saved, the following details are shown for each active call:
Column Icon Description
Identifier Unique identification code that the system automatically assigns for
every call. You can assign this identification code to a caller so that they
can be identified in future when you receive inbound calls from this
number. Only the ID field is completed if the call is from an unknown
caller for whom no data is yet stored.
Arrived At Indicates when a call was received for the first time and displays an icon
on the respective call status. .
Ringing
On The Phone
Parked
On Hold
Transfer
Dialing
Callno Shows the caller's station number.