Operation Manual

Attendant Console Functions
A31003-P3010-U105-16-7619, 03/2014
94 myAttendant, User Guide
Attendant Functions
Prerequisites
• You must have accepted the call.
Step by Step
1) Right-click on the relevant call in the Call Control's Active Calls area.
2) Click on Park Call.
The call is moved to the Call Control's Held/Transferring/Parked Calls area.
Both the status of the call (Parked) and the park slot are displayed.
Related Topics
6.1.3 How to Unpark a Call
A parked call must be unparked before it can be resumed.
Step by Step
1) Right-click on the parked call.
2) Click on Unpark Call.
Related Topics
6.1.4 How to Place a Call on Hold
An inbound call is placed on hold if you are already conducting a call with another
subscriber.
Step by Step
1) Right-click on the relevant call in the Call Control.
2) Click on
• Place Call on Hold or
• press the - button on the numeric keypad.
The call is moved to the Call Control's "Held/Transferring/Parked Calls" area.
The call status is indicated as "On Hold".
Related Topics
6.1.5 How to Resume (Reconnect) a Call
Select "Reconnect Call" to resume a held call.
Step by Step
1) Right-click on the held call.
2) Click on
• Reconnect Call or