Operation Manual

Attendant Console Functions
A31003-P3010-U105-16-7619, 03/2014
96 myAttendant, User Guide
Attendant Functions
Step by Step
1) Right-click on the call in "Talking" status in the Call Control.
2) Select
• Disconnect Call from the displayed options or
• press the 0 button on the numeric keypad.
Related Topics
6.1.9 How to Contact Unavailable Subscribers by E-mail (not possible with
OpenScape Office)
Prerequisites
• Screen pops for inbound and outbound calls have been activated.
Step by Step
1) Click on the Answer with Message symbol in the Inbound Call and
Outbound Call to … screen pops.
2) Outlook opens with an e-mail message. The e-mail recipient field is prefilled
with the e-mail address of the caller.
INFO: You can define the text to be automatically displayed as
the e-mail text via Setup > My Preferences > Miscellaneous >
Answer with Message.
3) If desired, change the subject line and expand any preset e-mail text as
required.
4) Click on Send.
Related Topics
6.1.10 How Send Call Data to a Subscriber by E-mail
Prerequisites
• Screen pops for inbound and outbound calls have been activated.
Step by Step
1) Click on the Caller notice symbol in the Inbound Call and Outbound Call
to … screen pops.
2) Outlook opens with an e-mail message. The contact data of the call is
transferred to the e-mail text.
3) Enter the intended e-mail recipient.
4) If desired, change the subject and add other explanatory text to the contact
data.