OpenScape Desk Phone IP 55G OpenScape Key Module 55 OpenScape Voice User Guide A31003-S2030-U107-5-7619
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Important information Important information For safety reasons, the telephone should only be supplied with power: 7 • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af standard. 7 Never open the telephone or a key module. Should you encounter any problems, contact the administrator. 7 Use only original accessories.
Important information Location of the telephone • The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm • Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
Contents 5 Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Applications available on your OpenScape Desk Phone IP 55G. 33 Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Multi-line view .
Contents 7 Consulting a second party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Ending a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Cancelling a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 9 Settings for MultiLine (keyset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Displaying the line on the "Overview" tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Setting the time for a delayed ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Setting the ringtone for lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Activating and deactivating the function temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Self view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Activating and deactivating a function with a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Self view. . . . . . . . . . .
Contents 11 Impact Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Answering a call with a lower Impact Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Answering forwarded calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General information 13 General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative.
General information Intended use The OpenScape Desk Phone IP 55G phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorised. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.
Getting to know the OpenScape Desk Phone IP 55G 15 Getting to know the OpenScape Desk Phone IP 55G The following sections describe the most frequently used operating elements and displays. The user interface of your OpenScape Desk Phone IP 55G 9 2 8 1 3 7 1 2 3 4 5 6 7 5 4 3 10 6 You can make and receive calls as normal using the handset. The large graphic display permits intuitive operation of the phone Page 27.
Getting to know the OpenScape Desk Phone IP 55G 8 9 10 The softkeys allow you to call up other functions (e.g. Disconnect) Page 29. Incoming calls and new voicemails are visually signalled via the call display. The dialpad can be used to enter phone numbers and write text Page 26.
Getting to know the OpenScape Desk Phone IP 55G 17 Ports on the underside of the phone USB memory stick or USB camera Network switch Handset Key module PC Headset (saves use of a LAN port) Country-specific cable Power supply unit (if necessary) Properties of your OpenScape Desk Phone IP 55G OpenScape Desk Phone IP Display type Illuminated display Programmable keys Full-duplex speakerphone function Headset USB master Interface for key modules 10/100/1000 Mbps switch Page 18 55G Colour TFT 32
Getting to know the OpenScape Desk Phone IP 55G Using network ports more efficiently The OpenScape Desk Phone IP 55G has a 1000 Mbps Ethernet switch. This means that you can directly connect one additional network device in each case (e.g. PC) via the telephone with the LAN. The option for connecting the telephone and PC must first be activated on the telephone by administrator.
Getting to know the OpenScape Desk Phone IP 55G 19 OpenScape Key Module 55 The OpenScape Key Module 55 is a key module attached to the side of the phone that provides an additional 12 illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 24. You can attach up to two OpenScape Key Module 55s to your OpenScape Desk Phone IP 55G. The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55G.
Getting to know the OpenScape Desk Phone IP 55G OpenStage Manager This programme offers you an additional option for tailoring your OpenScape Desk Phone IP 55G to your personal needs. Features • • • • • • • Phonebook management Assignment of images to contacts Synchronisation of contacts Save and restore Key programming Screensaver Ringtones Contact your administrator for the latest version of OpenStage Manager.
Getting to know the OpenScape Desk Phone IP 55G 21 Keys Function keys Key Forward Conference Transfer Hold Function when key is pressed (6) Activate/deactivate call forwarding Page 77 Start conference Page 120 Transfer a call Page 111 Hold active call Page 101 Audio controls Audio keys Key Function when key is pressed (7) Speaker Activate/deactivate the loudspeaker Page 49 Headset Activate/deactivate the headset Page 50 V ol.+ Adjust the speaker volume Vol.
Getting to know the OpenScape Desk Phone IP 55G Navigation block This control allows you to move between input fields and navigate in lists and menus. You use the central OK button to confirm options and launch functions: Operation Functions when key is pressed Press > key. Move to the right on the tab line. In lists and menus: Press h key. • One level back Entry selected: • Cancel action In input fields: Press > Press key. > • Delete character to the left of the cursor key.
Getting to know the OpenScape Desk Phone IP 55G 23 Softkeys The softkey list at the lower margin of the display is operated using the four corresponding keys (see also Page 30). The softkey list may have different options or functions depending on the situation (e.g. in idle or talk mode or in the service menu). 11:53 Fr 12.04.13 3339 Second call Hold Ringer off Autoheadset Conference Toggle/Connect Deflect Shift key Redial Ringer off DND on More...
Getting to know the OpenScape Desk Phone IP 55G Programmable keys Your OpenScape Desk Phone IP 55G has eight keys to which you can assign functions or numbers. To open a menu, press and hold down the relevant key Page 93. To activate the programmed function, briefly press the relevant key Page 97. Increase the number of programmable keys by connecting a key module Page 19.
Getting to know the OpenScape Desk Phone IP 55G 25 Line keys (on multi-line phones only) The programmable keys on multi-line phones function as line or trunk keys. Each key that is assigned the "trunk" function corresponds to a line. This means up to eight lines can be configured on the OpenScape Desk Phone IP 55G. A distinction is made here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis Page 25.
Getting to know the OpenScape Desk Phone IP 55G Dialpad Text input In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice. When entering the text, all available characters for this key are displayed.
Getting to know the OpenScape Desk Phone IP 55G Graphic display Your OpenScape Desk Phone IP 55G is equipped with a colour graphic display Page 17. Appearance You can customise your display to suit your personal requirements: • Angle the display as required Page 14. • Select your preferred display design Page 206. 14:27 SUN21. 04.13 . : 123456 Received Paul, R.. Dialled Paul, Auster 10:24 SUN21. 04.13 . : Dialled Paul, Auster Received +49 (89) 722 - 32128 Peter, A.. Anna, S..
Getting to know the OpenScape Desk Phone IP 55G Display editor Enter text using the dialpad, see Page 26. The softkeys in the display editor are assigned different options depending on the context. For example, if you opened the name field in the phonebook with "Edit", the softkeys will be assigned as follows: Shift key Done Abc -> abc Cancel More... Press "More" to see additional options: Shift key <- Cursor Cursor -> Copy More...
Getting to know the OpenScape Desk Phone IP 55G 29 Context-dependent displays Depending on the situation at hand, the graphic display on your OpenScape Desk Phone IP 55G displays different content, to which you can respond intuitively. Idle mode In addition to the status bar and the programmable key list, the graphic display offers a wide range of context-dependent displays. 11:53 Fr 12.04.
Getting to know the OpenScape Desk Phone IP 55G Messages The messages displayed in the upper left area of the display advise you of current settings or events. Example: • Call forwarding is activated for all calls. All calls are forwarded to the number "220870". • You received a callback request/voicemail in your absence. • A call list contains a new entry Activated call forwardCall list entry Saved callback/voicemail The calls were saved in the missed calls list.
Getting to know the OpenScape Desk Phone IP 55G 31 Application tab In many cases you can select further content within an application using tabs. Missed Icon Dialled Active tab Additional tab Arrow icon: Additional tabs Example: Open the call lists by pressing the mode key peatedly to switch between the various tabs. Directory Page 21.
Getting to know the OpenScape Desk Phone IP 55G Video link display If you are using a USB camera on your OpenStage 60/80 SIP for video links, different information will appear on the display when the video function is enabled ( Page 182). Video link A video link is established. The call partners each have cameras connected and have enabled the video function. The video image of the called partner is shown on the display. 11:57 A 3338 g Fr 12.04.
Applications available on your OpenScape Desk Phone IP 55G 33 Applications available on your OpenScape Desk Phone IP 55G The following descriptions provide an overview of the various applications available on your phone. Application navigation Activating an application You can switch to the relevant application using the mode keys Page 21. Scrolling through application tabs If an application has more than one tab, you can select the tab you want by pressing the mode key repeatedly Page 31.
Applications available on your OpenScape Desk Phone IP 55G Telephony interface Single-line view Additional information is displayed in the telephony interface, for example when your phone rings, when you dial a number or during a call. The same information is available on multi-line telephones for the selected line in the line overview. To access: Press the Phone mode key. Example: 11:57 Fr 12.04.
Applications available on your OpenScape Desk Phone IP 55G Multi-line view Two tabs are displayed in the telephony interface: • "[My phone]" tab - represents the primary line or the line view of a selected line Page 34 • "Overview" tab - configurable overview of the secondary lines Page 25 To access: Press the "t" key. Example: Labelling of line keys Page 25 Line status Line name Status icon The status icons provide information about the state of the relevant line.
Applications available on your OpenScape Desk Phone IP 55G Softkeys in the line overview The softkeys of a selected line offer the following options with: • Own free line – Select – View1 • Own line with active call – Hold – Clear (replace handset) – View1 • Own line with held call – Retrieve – View1 • Other free line – Select – View1 • Other line with active call – Hold – Clear (replace handset) – View1 • Other line with held call – Retrieve – View1 • Other line busy – View1 – Connecting2 1.
Applications available on your OpenScape Desk Phone IP 55G 37 Phonebooks In addition to the local phonebook, this application also contains entries from other directory services, such as an LDAP corporate directory. To access: Press the u key repeatedly until the required tab is displayed (see also Page 22). Example: Tab Personal Corporate Bernoulli, Daniel Bohr, Niels Chadwick, James Contacts Curie, Marie Einstein, Albert Faraday, Michael Watt, James Details Dial Directed More.
Applications available on your OpenScape Desk Phone IP 55G Personal phonebook The "Personal" tab contains your local phonebook. You can store up to 1,000 personal contacts in this phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number.
Applications available on your OpenScape Desk Phone IP 55G Searching for a contact • Simple search Page 159 • Quick search Page 161 Using a contact • Calling a contact Page 116 • Transferring an entry to the local phonebook Page 161 39
Applications available on your OpenScape Desk Phone IP 55G Call lists The call journal function must be activated in order to display call lists Page 163. The call journal must also be activated for the customary last number redial function. If the call journal is not activated, the following message is shown on the display when you press the Call Log key: "Call Log is disabled". All calls and numbers dialled on your phone are logged in chronological order in call lists.
Applications available on your OpenScape Desk Phone IP 55G 41 Managing call lists Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is overwritten. Multiple calls from the same number are only listed once. The number of call attempts along with additional data can be viewed by pressing the "Details" key on the display. The following data is saved, for example for missed calls: • Phone number/name depending on available data. • Number of call attempts.
Applications available on your OpenScape Desk Phone IP 55G Entry details Up to ten call attempts can be stored for each entry in the details list. Example – Entry on "Missed" tab: Missed Dialed Additional tabs Caller number Time Date Dial Example – Entry on "Dialled" tab: Dialed Received Additional tabs Caller number Time Date You can dial the number directly using the first softkey. If a caller is already entered as a contact in the local phonebook, the data stored there is displayed.
Applications available on your OpenScape Desk Phone IP 55G 43 Voicemail Depending on the type and configuration of your communications platform (contact the administrator), messages from services, such as HiPath Xpressions, can be displayed in this application. Listening to messages The following keys illuminate, depending on the setting made by the administrator, to indicate new messages: • Only the LED on the key Messages • The LED on the key Messages and the call display or • Only the call display.
Applications available on your OpenScape Desk Phone IP 55G Program/Service menu/Applications menu This menu includes a configuration area for users and administrators as well as an area for any available applications (contact administrator). To access: Press the Services key repeatedly until the "Settings" tab is active. Select and confirm the entry "User". You may have to enter the user password Page 170.
Applications available on your OpenScape Desk Phone IP 55G 45 Audio Optimise the audio settings on your OpenScape Desk Phone IP 55G for your work environment and according to your personal requirements. V V Volumes Adjust the settings on your telephone Page 217 Settings Adjust the settings on your telephone Page 217 Configuration Call forwarding V Set up call forwarding for your telephone.
Applications available on your OpenScape Desk Phone IP 55G Security V Protect your settings and data by assigning a password. Adjust the settings on your telephone Page 170 Network information V Information about the IP address of the phone and HTML address of the web interface. View information on the phone Page 230. Diagnostic information V V Provides information on all of the important settings of the telephone. Can provide valuable help in support situations Page 245.
Applications available on your OpenScape Desk Phone IP 55G 47 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance, the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.
Basic functions Basic functions Please read the introductory chapters "Getting to know your OpenScape Desk Phone IP55G" Page 15 and "Applications available on your OpenScape Desk Phone IP55G" Page 33 carefully before performing any of the steps described here on your phone. Secure voice communication Prerequisite: The secure voice communication option must be activated by administrator.
Basic functions 49 Incoming calls The OpenScape Desk Phone IP55G rings with the tone signal set when an incoming call is received. The call is also visually signalled on the call display. If information on the calling party (name, phone number) is transmitted, it will appear on the graphic display. If you have set a pattern melody Page 220 or a ringtone Page 219 on your phone, administrator may have preset a different ringtone or deactivated the ringtone, depending on the call type (e.g.
Basic functions Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is active. • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is 50 cm. Accepting a call via the headset Prerequisite: A headset is connected. Make sure your headset port is set up properly Page 221. Answering calls via the headset key The phone rings. The Headset key flashes. Headset if nec. Vol.- Vol.
Basic functions 51 Directed pickup You can pick up a call signalled at an absent co-worker's phone. If a colleague has placed a call on hold on his or her multi-line phone you can likewise pick up this call. Picking up a call Prerequisite: You know the co-worker's internal phone number and the function is configured for you in OpenScape Voice. A co-worker's phone rings. Select the softkey (idle mode) to confirm. Directed pickup or ^ or Speaker Lift the handset. Press the key shown.
Basic functions Picking up a held call Prerequisite: Your colleague has placed a call on hold on his or her multi-line phone Page 128. You know the co-worker's internal phone number and the function is configured for you in OpenScape Voice. Select the softkey (idle mode) to confirm. Directed pickup or ^ or Speaker Lift the handset. Press the key shown. Select the softkey to confirm. Directed pickup j Enter and confirm the relevant phone's internal number.
Basic functions 53 Switching from handset to speakerphone mode Take note of the two different processes and activate your preferred setting as appropriate Page 221. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator. Open listening in standard mode Speaker and ] Hold down the key and replace the handset. Then release the key and proceed with your call.
Basic functions Switching from headset to speakerphone mode In standard mode Speaker Press and hold the key (open listening is activated), Headset Press the key shown. Speakerphone mode is activated. In US mode Speaker Press the key shown. Headset Press the key shown. Speakerphone mode is activated. Open listening People present in the room can silently monitor your call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset.
Basic functions 55 Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
Basic functions Picking up a group call with the call pickup key Prerequisite: The Call pickup function key is configured. Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup function key. The phone can also ring when idle. A group call is waiting. The Call pickup function key flashes. The group call is not shown on the display. Press the key with the "Call pickup" function.
Basic functions 57 Picking up a group call The context menu display changes: Select the softkey to confirm. Pickup call or ^ Lift the handset (only if the appropriate function is set by your administrator) or Press the key with the "Call pickup" function or press it again if call answering was initiated via the key. The speakerphone function is activated. Ignoring a group call Select and confirm the option shown. Ignore Select the softkey to confirm. The phone stops signalling the group call.
Basic functions Listening to voicemail To use this function, you need to have a voice mailbox set up on your communication platform for voicemails (see Page 43). The Messages message key and/or the call display illuminate, depending on the setting made by the administrator, to indicate new messages. They only extinguish again when all new messages have been picked up. Picking up messages Messages Press this key when the phone is in idle mode. The menu for the mailbox opens.
Basic functions 59 Call control (2nd alert) To ensure that you do not miss any important calls, administrator can configure a key that flashes when a call is waiting, for instance when you are dialling a number or when two calls come in simultaneously. 2nd alert does not work with multi-line phones Two calls simultaneously Prerequisite: The 2nd alert "2nd alert" key is set up by administrator and "call waiting" is permitted ( Page 109). Y Y Two calls ring at the same time.
Basic functions During dialling Note that when you set up 2nd alert, the "Busy when dialling" Page 119 function will be disabled. The exception is if you dial a number during a Consult Page 67. Prerequisite: The 2nd alert key is set up and "call waiting" is permitted ( Page 109). ^ j You receive a call while you are dialling. You hear an alerting tone and the "2nd alert" key flashes. Press the flashing "2nd alert" key. Dialling is interrupted.
Basic functions 61 Making calls If you allowed the option "Busy When Dialling" Page 119, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal. You can also use enhanced functions, such as call lists or the personal or corporate directory, in order to call a subscriber Page 116. Off-hook dialling ^ j Lift the handset. Enter the phone number. The context menu display changes: Select the softkey to confirm or wait until the dial delay expires (see Page 118).
Basic functions On-hook dialling The connection is set up with on-hook dialling via the loudspeaker (speakerphone mode) or via a connected headset. The line is seized before dialling. Speaker Press the key shown. or Headset Press the key if a headset is connected. j Enter the phone number. OK Press or wait until the dial delay expires (see Page 118). or The context menu display changes: Select the softkey to confirm1. Redial Entering the phone number first First enter the number.
Basic functions 63 Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialling is configured, your call is automatically dialled as soon as the string entered matches an entry in the dial plan.
Basic functions Dialling using the hot or warm line function Your administrator can configure a hot line or warm line for your phone. If you lift the phone's handset or press the loudspeaker key, a number specified by administrator is dialled • immediately in the case of a hot line or • after a defined period of time in the case of a warm line. Examples: • The phone in the lift immediately dials the reception number.
Basic functions 65 Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled Page 163. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w key. If you try to perform a last number redial using a programmed function key, the message "Key function unavailable" is shown on the display in this case.
Basic functions Activating/deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you, for example, consult with someone in your office. Prerequisite: You are conducting a call. Deactivating the microphone Mute Press the key shown. Activating the microphone Mute Press the illuminated key.
Basic functions 67 Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm with the softkey for the current connection. Consult or Start a conference Confirm with the softkey for the current connection if you intend to set up a conference with the new party. You can also use the configured Conference key in this case.
Basic functions Ending a consultation call You end the consultation Select the softkey to confirm. Drop & return The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( Page 105). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval. Select the softkey to confirm.
Basic functions 69 Cancelling a consultation call If the called party does not answer Drop & return Select the softkey to confirm. The call with the first party is resumed. If the called party does answer Drop & return Confirm with the softkey for the connection to the second party. The call with the first party is resumed.
Basic functions Switching to the held party (alternating) Prerequisite: You are conducting a consultation call Page 67 or have accepted a second call Page 107. Alternate Select the softkey to confirm. It does not matter which Softkey-Liste is open when alternating. The "Alternate" function appears in both lists (active and passive connection). You can switch back and forth between two subscribers by repeatedly confirming the "Alternate" softkey.
Basic functions 71 Putting on hold and retrieving alternately or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are conducting a consultation call Page 67 or have answered a second call Page 107. Hold Press the "Hold" key. The key flashes. The consultation or second call and the first call are put on hold. > Retrieving the first call Hold Switch to the first call. Press the flashing "Hold" key. You are connected with the other party.
Basic functions Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call Page 67 and call joining must be allowed Page 72. Press the softkey for the active call. The other two parties are now connected to one another. You can now hang up.
Basic functions 73 Callback You can request a callback if the station called is busy or if nobody answers. You receive the callback as soon as the other party's line becomes free. This option is only available if both you and your administrator has activated the function ( Page 75). Only the callback requests for your primary line are logged on multi-line telephones Page 14. Requesting callback Prerequisite: The station called is busy or nobody answers. Call back RR Select the softkey to confirm.
Basic functions Responding to a callback Prerequisite: A callback was requested. Your phone rings and station information appears on the graphic display. Accepting a callback Select the softkey to confirm. Accept Rejecting a callback Prerequisite: The Reject function has been activated by administrator. Select the softkey to confirm. Reject The callback request is deleted. The caller's phone number is added to the missed calls list.
Basic functions 75 Permitting a callback Prerequisite: The Callback function has been activated by administrator. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown. Allow call joining Select and confirm the option shown.
Basic functions Calling back missed calls Calls received while you are absent are indicated by a message Page 30 on the idle display. Moreover, the Call Log key and/or the call display illuminate depending on the setting made by the administrator. They only extinguish again when all new list entries have been queried. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly.
Call forwarding 77 Call forwarding Depending on the settings made by administrator, standard call forwarding may be configured for the phone or alternatively a call forwarding by type option that is supported by OpenScape Voice Page 84. Standard call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The Forwarding function must be approved by the administrator.
Call forwarding Activating or deactivating immediate call forwarding Forward Press the key shown. Deactivating call forwarding If call forwarding was activated – the Forward key is lighting – it will now be automatically deactivated. or Activating forwarding to last destination The message: "Set forward on to" is displayed with the last forwarding destination used and the Softkey-Liste offers the following options: • • • • Accept Enter dest.
Call forwarding 79 Saving destination phone numbers for call forwarding You can alternatively enter the call forwarding settings via the user menu ( Page 101) or also using the WBM interface Page 247. Forward Press the key shown. The message: "Set forward on to" is displayed with the last forwarding destination used and the Softkey-Liste offers the following options: • • • • Accept Enter dest. Settings Cancel Select the softkey to confirm.
Call forwarding Settings Select the softkey to confirm. Three types of call forwarding are offered in the settings menu: • Unconditional • Busy • No reply (after {1}s) 1. Copy Unconditional g3338 Copy Select the forwarding type (here for instance Unconditional). Select the softkey to confirm. 2. Paste No reply (after {1}s) g Paste No reply (after {1}s) g3338 Select the destination forwarding type (here for instance No reply (after {1}s)). Select the softkey to confirm.
Call forwarding 81 Assigning a destination phone number for call forwarding Prerequisite: At least one destination phone number from the favourites has already been saved. Forward Press the key shown. The message: "Set forward on to" is displayed with the last forwarding destination used and the Softkey-Liste offers the following options: • • • • Accept Enter dest. Settings Cancel Select the softkey to confirm. Settings Select the forwarding type (here for instance Unconditional).
Call forwarding Activating/deactivating call forwarding Prerequisite: A forwarding destination is already configured for the relevant forwarding type. Forward Press the key shown. The message: "Set forward on to" is displayed with the last forwarding destination used. The Softkey-Liste offers the following options: • • • • Accept Enter dest. Settings Cancel Select the softkey to confirm.
Call forwarding 83 Defining the ring duration before call forwarding on no reply You can define how long the phone should ring before "No reply (after {1}s)" call forwarding activates. This setting is only available if the "Server features" function was deactivated by administrator. z You can also configure this setting via the WBM interface Page 247. Prerequisite: The phone is idle. Forward Press the key shown. Select the softkey to confirm.
Call forwarding Call forwarding by call type If server features has been enabled by administrator and the Ext/int forwarding function is activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type. The menu layout therefore deviates from that for standard forwarding Page 77. You can also change, activate and deactivate call forwarding during a call.
Call forwarding 85 Using call forwarding The following functions are available for activating and deactivating call forwarding and configuring it in advance in accordance with your requirements: • • • • • • ”Activating or deactivating immediate call forwarding” Page 85 ”Saving destination phone numbers for call forwarding” Page 86 ”Preconfiguring or changing destination phone numbers” Page 88 ”Copying and pasting destination phone numbers” Page 88 ”Assigning a destination phone number to a call t
Call forwarding Using last forwarding destination Confirm with the softkey to use the last saved destination for Unconditional again. Call forwarding to this destination is immediately activated for Unconditional and the Forward key illuminates. Accept If you do not confirm call forwarding immediately, it will be enabled automatically after approx. 3 seconds. or Activating with variable destination phone numbers If you want to use a new forwarding destination: Select the softkey to confirm.
Call forwarding 87 Unconditional Select the forwarding type and confirm (here for instance Unconditional). Any call Select the call type. or External only calls Select the option shown. or Internal only calls Select the option shown. Select the softkey to confirm. Enter dest. j Enter/edit and confirm the destination phone number. You can now select another call type additionally and enter a destination phone number.
Call forwarding Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers (favourites) are saved on softkeys and can then be assigned to the different call types. Forward Press the key shown. Select the softkey to confirm. Settings Edit favorites Select and confirm the option shown. Destination 1 For instance, select and confirm the first destination.
Call forwarding 89 2. Paste to a call type of the same forwarding type External only calls Select the destination call type (here for instance External only calls). Select the softkey to confirm. Paste External only calls 3339 Both call types now have the same destination phone number. The call type External only calls is activated automatically. 3. Paste to a call type of a different forwarding type Busy Select and confirm the forwarding type (here for instance Busy).
Call forwarding Assigning a destination phone number to a call type Prerequisite: At least one destination phone number has already been saved. Forward Press the key shown. Select the softkey to confirm. Settings Unconditional Select the forwarding type and confirm (here for instance Unconditional). Internal only calls Select the call type (here for instance Internal only calls). Press the softkey with the saved number (favourite).
Call forwarding 91 Unconditional Select the forwarding type and confirm (here for instance Unconditional). External only calls 3339 Choose one of the call types offered Any call 3339 (default setting is off) External only calls 3335 Internal only calls 3336 and confirm your selection, for instance External. The call type is activated. Press once more to deactivate this call type again. You can also activate all three call types.
Programmable function keys Programmable function keys The phone features a range of functions that can, if required, be programmed on programmable function keys. The phone comes with eight function keys, all of which can be programmed on two separate levels. The "Shift" function key for switching between the two function key levels is preassigned. This assignment should be maintained where possible so you can switch between the two function key levels.
Programmable function keys 93 Programming function keys Initiating programming Directly via the function key Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your administrator about the current setting). OK or Confirm to begin programming. The key illuminates continuously.
Programmable function keys Beginning programming Select and confirm the option shown to program the first level. Normal or Shifted Select and confirm the option shown to program the second level. Do not disturb Select and confirm the required function (e.g. "Do not disturb") in the context menu. Label Select and confirm the option shown if you want to change the label on the graphic display. j Enter and confirm the key label you want. Select the softkey to confirm.
Programmable function keys 95 Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your administrator about the current setting). OK Confirm to begin programming. The function key illuminates continuously. Normal Select and confirm the option shown. Feature toggle Select and confirm the required function in the context menu.
Programmable function keys Call forwarding depending on the call type If use of server feature has been enabled by administrator and the Ext/int forwarding function is activated, call forwarding by incoming call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type.
Programmable function keys 97 Using function keys The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a function key. Example 1: Calling a saved number Prerequisite: The idle menu is shown on the display. Press the function key for a saved number. The connection is set up. Example 2: Activating/deactivating Call Waiting toggle You can press a key to activate or deactivate call waiting functionality, even during a call.
Programmable function keys Resetting function keys Here you can reset function keys you configured back to factory settings (see also Page 231). Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu. Function key data Select the option shown.
Enhanced phone functions 99 Enhanced phone functions Incoming calls Rejecting a call You can reject an incoming call. Prerequisite: An incoming call is displayed or signalled. The function is approved by the administrator. Select the softkey to confirm. The caller hears a busy signal. Reject If the rejected caller's phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.
Enhanced phone functions Permitting call deflection z You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown. Deflect Select and confirm the option shown. Allow deflection Select and confirm the option shown.
Enhanced phone functions 101 Configuring call forwarding The call forwarding settings can also be entered via the Forwarding key ( Page 78). z You can also configure this setting via the WBM interface Page 247. Press the key shown until "Settings" is active. Services Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Incoming calls Select and confirm the option shown.
Enhanced phone functions Prerequisite: You are conducting a call. Press the key shown. The key flashes. Hold If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. The settings for this can be found on Page 104 and Page 104. Retrieving a held call Select the softkey to confirm. Reconnect or Hold Press the flashing key.
Enhanced phone functions 103 Retrieving a held call Press the corresponding line key. The line key LED lights up. The call is retrieved. The LED display Page 25 or status display on the "Overview" tab Page 35 indicates to other multi-line telephones on which this line is also configured that the call is on hold. These phones can then pick up the call. Held call wait status After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.
Enhanced phone functions Activating/deactivating the hold reminder tone z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown. Allow hold rem. Select and confirm the option shown.
Enhanced phone functions 105 Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second party hangs up. • You have answered a second call and you or the second party hangs up. You can use "Hold and hang-up" to determine whether you will be prompted immediately or after a defined time to retrieve the held call. This function cannot be used on multi-line phones.
Enhanced phone functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until "Settings" is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown.
Enhanced phone functions 107 Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. You can reject or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval. You can also block the second call or the signal tone Page 109.
Enhanced phone functions Disconnecting the second call Disconnect & return Select the softkey in the second call to confirm. The call to this station is disconnected and the call to the first station is reconnected. Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( Page 105).
Enhanced phone functions 109 Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed Page 109. A second call rings. Select the softkey to confirm. Deflect j Enter the phone number and confirm. The second call is deflected to the destination specified. Connecting parties Confirm with the softkey for the active connection. The other two parties are now connected to one another. You can now hang up or dial another number for instance.
Enhanced phone functions Toggling associate Set the "Toggling associate" function to Yes if you want to connect to a second or pickup call by hanging up. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Connected calls Select and confirm the option shown.
Enhanced phone functions 111 Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed Page 112. Confirm with the softkey for the connection. Blind transfer j Enter the phone number of the second party to whom you want to transfer the call.
Enhanced phone functions If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Confirm with the softkey for the connection. Complete transfer or Replace the handset or, if speakerphone mode is active, press the lit Speaker key to transfer the call. If the party does not answer, you will be called back by the first party after a defined time.
Enhanced phone functions 113 Allowing Transfer on ring If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls Select and confirm the option shown.
Enhanced phone functions CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If autoanswer is deactivated, the phone first rings and you have to press the loudspeaker key or lift the handset in order to set up the call. This setting also defines whether or not incoming calls are automatically accepted.
Enhanced phone functions 115 Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. z You can also configure this setting via the WBM interface Page 247. Prerequisite: The option was programmed by your administrator. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec.
Enhanced phone functions Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable function keys Page 92. If you press a direct destination selection key, the associated contact or phone number appears and dialling is initiated. Prerequisite: A DDS key is programmed Page 92. Press the programmed DDS key. Dialling is initiated. Dialling from the local phonebook Directory Niels, Bohr Details Business 2 Press the key shown. Select and confirm a contact.
Enhanced phone functions 117 Dialling a phone number from a list Call Log Niels, Bohr18.10. 07:06am Press the key until the application tab for the relevant call list1 is active. Select and confirm the entry you want. The phone number associated with the list entry is dialled. If the party listed is already in the phonebook, the appropriate phone number icon is displayed Page 153. If there are several numbers stored for the party in the phonebook, these can also be selected in the context menu.
Enhanced phone functions Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number's last digit. The autodial delay can be used: • • • • when dialling in idle mode when deflecting an incoming call when conducting a consultation when transferring an answered call. The delay can be reduced by performing one of the following activities: • Pressing the key OK . This always works. • Lifting the handset.
Enhanced phone functions 119 Allowing Busy when dialling If you activate this function, an incoming call received while you are performing dialling is rejected. The caller then hears the busy signal. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Outgoing calls Select and confirm the option shown.
Enhanced phone functions Conference Local conference This type of conference is also referred to as a three-party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call Page 67 or have accepted a second call Page 107 and the conference function is active Page 121. Initiating a local conference Conference Press the key shown. You are connected to both parties at once. The conference is displayed.
Enhanced phone functions 121 Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The function "Allow joining in a local conference" ( Page 122) was activated. Select the softkey to confirm. Exit Conference or ] or Speaker Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call. Disconnecting a party Select the softkey to confirm.
Enhanced phone functions Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown.
Enhanced phone functions 123 System conference This type of conference is also referred to as a large conference. It can include up to 16 parties. Prerequisite: You are conducting a consultation call Page 67 or you have accepted a second call Page 107 and the "system conference" feature was configured by your administrator. Establishing a conference Conference Press the key shown. You are connected to the first two parties at once. The conference is displayed with the current participants.
Making calls with multiple lines Making calls with multiple lines You can use your OpenScape Desk Phone IP 55G as a multi-line phone. If you have any questions regarding how to configure your phone as a multi-line phone, please contact your administrator. The following is a description of the telephony scenarios for multi-line phones. To facilitate understanding, you should familiarise yourself with the enhanced telephony application and how to use the line keys beforehand.
Making calls with multiple lines 125 Accepting calls for secondary lines Prerequisite: The secondary line is configured on your multi-line telephone. Using the handset ^ Lift the handset. [ Conduct call. The line that rings is automatically selected. If calls are ringing on more than one line, you will be connected to the line that has been ringing the longest. Using the line keys Press the flashing line key. Speakerphone mode. or Accept Select the softkey to confirm. Speakerphone mode.
Making calls with multiple lines Manual line seizure ^ or Speaker or Headset Lift the handset or press the speakerphone key or headset key. Press the required line key. or Phone With the handset on hook, press the key shown until the application tab Overview is active Page 35. Select and confirm the required line (e.g. line 2). The tab for this line is displayed. Line 2 j Enter the phone number or use redial, for example. The connection is set up.
Making calls with multiple lines 127 Forwarding calls for the primary line Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from Page 77. Call forwarding information Prerequisite: Your administrator has activated "Forwarding shown".
Making calls with multiple lines Making and receiving calls with multiple lines Accepting a waiting call Depending on the setting for "Rollover", you will be notified of incoming calls Page 153. Prerequisite: You are conducting a call. At the same time, a call is incoming on another line. [ Call on line 1. Press line key for line 2. The call on line 1 is placed on hold. All multi-line users that share the line on which the call is being held Page 25 can now pick up the held call.
Making calls with multiple lines 129 Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line. The function is activated when on • the primary line you lift the phone's handset or press the line or loudspeaker key • the secondary line you press the line key. A number specified by you is dialled immediately with a hot line and after a specific time with a warm line. Examples: • The phone in the lift immediately dials the reception number.
Making calls with multiple lines The key of a secondary line illuminates – it is busy. You want to connect to the call. Press the illuminated line key. A conference is established. You are connected to the parties on the secondary line. The key continues to illuminate and the conference is shown on the display. If there is already a conference on the secondary line you are connected to this conference. The conference is shown on the display.
Making calls with multiple lines 131 Direct station selection keys Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. Calling a station directly You cannot use DSS if the user is on another call (flashing LED). Calling from the idle menu Press the relevant DSS key. or Phone DSS call 1 Press the key shown until the "Overview" tab is active.
Making calls with multiple lines Call pickup You can pick up calls for another DSS station. The LED flashes if a call is incoming for this station's line. Indirect pickup Prerequisite: The auto-answer function must be deactivated Page 114. Press the DSS key. The call is routed to your primary line and rings. ^ or Speaker or Headset Lift the handset or press the speakerphone key or headset key. You are connected with the other party.
Making calls with multiple lines 133 Deflecting a call to a DSS station Prerequisite: The deflect function is enabled for DSS keys. For information on the current setting, see Page 100. If you receive a call on one of your lines, you can immediately deflect it to the DSS station. Your phone rings and a line key flashes. Press the relevant DSS key. The call is deflected to the DSS station. If the DSS station does not answer, you can pick up the call by pressing the DSS key.
Making calls with multiple lines Making calls in an executive-secretary team An executive-secretary team is configured by the administrator and may include up to four executive and up to two secretary telephones. Sample scenarios This example assumes that two executive and two secretary phones are configured. Calls for the executives are forwarded immediately to the respective secretary phone.
Making calls with multiple lines 135 Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. The line overview ( Page 138) shows whether the executive has activated call forwarding. Accepting calls at the secretary phone An incoming call for "Executive 1" rings at the assigned "Secretary 1". The line key of the "Secretary 1" phone flashes. The "Secretary 1" direct station selection key on the "Executive 1" phone also flashes.
Making calls with multiple lines Connecting a call If e.g. the "Secretary 1" answered a call, it can forward the call using the direct station selection keys to the following telephones: • Executive 1 • Executive 2 • Secretary 2. The following examples show connections to "Executive 1".
Making calls with multiple lines 137 Connecting with consultation Press the DSS "Executive 1" key. "Executive 1" answers. Announce the call. ^ or Speaker or Headset Lift the handset or press the speakerphone key or headset key. You can also select "Complete Xfer" from the context menu. Connecting without consultation Press the DSS "Executive 1" key. "Executive 1" does not answer. Confirm with the softkey for the connection.
Making calls with multiple lines DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group. The DSS keys are also used for consultation calls. Press a team member's DSS key. The relevant phone rings and the party answers. Using line overview To view the status of the lines, change from the "My phone" tab to the "Overview" tab on the phone screen. 10:23 MON 26.01.
Making calls with multiple lines 139 "Executive-secretary" with Executive/ Assistant Cockpit An "Executive/secretary" team is configured by the administrator using the "Executive/Assistant Cockpit" – referred to in this manual as E/A Cockpit for short. A team can for example consist of four executive and two secretary phones.
Making calls with multiple lines Prerequisites: The E/A Cockpit application is installed on the phone and the connection to a E/ A Cockpit server is entered. "Allow call waiting" should be activated on the secretaries' phones ( Page 109). Line and DSS keys have been set up and configured by administrator and Transfer on hangup, uaCSTA and server features are activated.
Making calls with multiple lines 141 Launching E/A Cockpit from the secretary For completeness sake it is assumed that no other telephone in the team has launched the application at this point. Services Press the key as often as required until the Applications tab is active. Select the E/A Cockpit application. Start Select the softkey to confirm. The XML application is launched and a new "E/A Cockpit" tab with the overview is opened. The last status and configured call forwarding are displayed.
Making calls with multiple lines Managing call forwarding All executives can configure their displayed call forwardings themselves or have the secretary configure them. The result is displayed on the E/A Cockpit tab of Secretary 1 and Secretary 2. Call forwarding for Executive 1 is to be modified, for example, in the E/A Cockpit overview menu of Secretary 1. Exec To Assistant (Strict) Select and confirm the option shown.
Making calls with multiple lines 143 Forwarding calls to a mobile phone Calls can for example be forwarded to the mobile phone from Executive 1. To Mobile g Select and confirm the option shown. Calls are forwarded to a predefined mobile phone number. Forwarding calls to a variable number Calls can be forwarded to any number. To 31201g Select and confirm the option shown. You can change the number beforehand using the softkey.
Making calls with multiple lines Managing secretary statuses The "My status" option on the secretary phone is used to set the presence status and if required to configure call forwarding. Configuring status and call forwarding My status At Desk g Confirm the option shown. The "Set Status" dialog opens. The following options are available in the "Set Status" menu: • • • • At Desk Off Desk To 31201 Deputy [123456] on Select the required option and confirm this.
Making calls with multiple lines 145 Changing the call forwarding destination My status At Desk g Select the option shown. The softkeys are assigned as follows: • • • • Call mobile Forward Nr. Deputy Nr. Deputy on or Deputy off The "Forward Nr." and "Deputy Nr." softkeys are used to modify the number for variable call forwarding and for the deputising function.
Making calls with multiple lines Making calls in the E/A Cockpit team Using DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group. The only exception is when both secretaries have the "Off Desk" status and variable call forwarding is configured, in which case calls are forwarded to the variable call forwarding destinations. The DSS keys are also used for consultation calls.
Making calls with multiple lines 147 Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user.
Making calls with multiple lines Setting the time for a delayed ringtone Specify the length of time before a held call should be signalled on a line. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Keyset Select and confirm the option shown.
Making calls with multiple lines 149 Setting the ringtone for lines If special ringtones have been configured by administrator for lines, you can adjust these here to suit your requirements. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Select and confirm the option shown. User if nec. j Enter and confirm the User password. Configuration Select and confirm the option shown.
Making calls with multiple lines Selecting the pattern melody The following setting is only effective if you selected "Pattern" under the ringer option. Select the option shown. Pattern melody Select the softkey to confirm. Edit Select the required pattern melody1 in the context menu between 1 and 8 (e.g. 4). You will immediately hear the corresponding Pattern melody. 4 OK Confirm the selected Pattern melody. Select the softkey to confirm.
Making calls with multiple lines 151 Configuring the "Overview" tab display Specify here the sequence in which the individual lines on the "Overview" tab should appear on the display. z You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown. Keyset Select and confirm the option shown.
Making calls with multiple lines Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a function key with the "Preview" function Page 92. Preview for a call Prerequisite: Your administrator has deactivated the permanent preview function. Press the "Preview" function key. The key illuminates. The preview function is temporarily activated. Press the flashing line key.
Phonebooks and call lists 153 Rollover for a line Your administrator can determine how rollover calls are to be signalled. Only the relevant line key flashes. Z Z Z or or or You hear a special advisory tone and the corresponding line key flashes. The ringer melody set sounds briefly (approx. 3 seconds) via the loudspeaker and the corresponding line key flashes. You hear a short notification tone. The ringer melody is not played in speakerphone mode.
Phonebooks and call lists Select and confirm the field you want. Last name j Complete and confirm. Select the softkey to confirm. Save & Exit Selecting a preferred phone number If multiple phone numbers were assigned to a contact, you can select the preferred phone number here that you want to use for calls via the phonebook. Directory Press the key shown. Select a phonebook entry. Niels, Bohr Select the softkey to confirm. Details Default No. Select and confirm the option shown.
Phonebooks and call lists 155 Managing contact groups Creating a new group Directory Press the key shown. Select the softkey to confirm. Groups Select the softkey to confirm. An overview appears for new groups. New group Select and confirm the option shown. Group name j Enter and confirm a new group name. Select the softkey to confirm. The new group is stored. Save & Exit Editing a group name Directory Press the key shown. Select the softkey to confirm. Groups Select and confirm a group.
Phonebooks and call lists Adding a contact to a group Directory Press the key shown. Select a phonebook entry. Niels, Bohr Select the softkey to confirm. Details Groups Select and confirm the option shown. Home Select and confirm a group. Select the softkey to confirm. Save & Exit Deleting a group Directory Press the key shown. Select the softkey to confirm. Groups Select a group. Home Select the softkey to confirm. Delete A confirmation prompt opens.
Phonebooks and call lists 157 Quick search in the phonebook You can use the quick search to search the phonebook for the initial letters of a specific last name. Directory j Niels, Bohr Details Business 2 Press the key shown. Enter the initial letters. The quick search input screen opens automatically. Your search is narrowed down by every additional letter entered in the input screen. Select a contact as soon as the name you are looking for appears. Select the softkey to confirm.
Phonebooks and call lists Changing the display format for contacts Directory Press the key shown. Select the softkey to confirm. Display Select a display format. Lastname, Firstname Select the softkey to confirm. Select h Press the key to return to the phonebook. The display format selected is stored.
Phonebooks and call lists 159 Corporate directory The corporate directory is an LDAP database. It can be accessed via your network if access has been configured correctly by administrator. You can perform searches using the name (simple search) or different information on an entry (advanced search), for example job title or department name. Searching for a contact Directory Press the key as often as required until the "Corporate" (LDAP) tab is active. Select the softkey to confirm.
Phonebooks and call lists New search To conduct a new search, you must first clear all the search fields. Select the softkey to confirm. All search fields have been cleared. Delete Defining a qualifier before a search Prior to a search, you can select which qualifiers should also appear in the output list in the Options context menu. Select the softkey to confirm.
Phonebooks and call lists 161 Quick search Directory j Press the key as often as required until the "Corporate" (LDAP) tab is active. Enter the initial letter of the surname you need, e.g. "K". A single-line search window appears at the lower edge of the display. K Do not enter any further characters. After a predefined period of time or after pressing the i key, all available names with the corresponding initial letter are displayed.
Phonebooks and call lists Call lists For a detailed description of the different call lists, see Page 40. The function must be activated in order to view and manage call lists Page 163. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w key. Viewing details Call Log Niels, Bohr18.10. 07:06am Press the key until the call list you want is active. Select the entry you want. Select the softkey to confirm.
Phonebooks and call lists 163 Copying entries from the call lists into the personal phonebook Call Log Niels, Bohr18.10. 07:06am Copy Press the key until the call list you want is active. Select the entry you want. Select the softkey to confirm. You have the following options for "Create contact": • Saving and changing • Saving without changing • Exiting (without saving) Saving and changing Save & Exit Select the softkey to confirm.
Phonebooks and call lists Call logging Activating/deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default. When you deactivate the call journal, please note that the customary last number redial function will also be affected by this.
Phonebooks and call lists 165 Missed calls you called back are deleted automatically in the default setting "Delete when called". You can prevent this by selecting the option "Manually" for "Delete entry" and delete these calls specifically yourself. z Services You can also configure this setting via the web interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password.
Phonebooks and call lists Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a green checkmark. Answered elsewhere = Include Select and confirm the option shown. Exclude Select and confirm the option shown in the context menu to prevent calls answered by other subscribers being displayed in the list. or Deleting missed calls when called Delete entry = When called Select and confirm the option shown.
Privacy/security 167 Privacy/security Deactivating the ringtone You can deactivate your ringtone if you do not want to be disturbed by your phone ringing. You can also deactivate the ringtone while the phone is ringing. Deactivating the ringtone using the dialpad * Hold down the key until the "Ringer off" icon appears in the status bar Page 27 on the display. The ringtone is deactivated.
Privacy/security Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing, for example, you can deactivate the ringer temporarily and then activate it again. ) Press the key briefly. The ringer is deactivated. ) Now press the key again briefly. The ringer is reactivated. Do not disturb If "Do not disturb" is activated, your telephone will not ring.
Privacy/security 169 Enabling "Do not disturb" via softkey Select the softkey to confirm. The "Do not disturb" icon appears in the header. DND off or Select the softkey to confirm. The "Do not disturb" icon is deleted. DND on Allowing "Do not disturb" z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password.
Privacy/security Security User password Your User password protects your individual configurations, including your language settings. You can also use the user password to lock your telephone Page 173. Administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed.
Privacy/security 171 Select and confirm the option shown. Confirm New user password j Save & Exit Enter and confirm the new password once more. Select the softkey to confirm.
Privacy/security Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured. Deactivating the password prompt does not apply to the web interface Page 247, OpenStage Manager or CTI applications that use a password prompt. As long as the password prompt is deactivated, you do not have access to user settings via the WBM interface or the OpenStage Manager.
Privacy/security 173 Locking the phone You can lock your phone to protect it against unauthorised access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialled when the phone is locked. For more information, contact your administrator. You can only lock the phone if you have set a user password Page 170. The password for this must not be the default setting "000000".
Privacy/security j Enter and confirm the User password or administrator password. The phone is unlocked if the password was correct. If the telephone is locked, an emergency number entered by administrator can be dialled using the dialpad or the Emergency call option. If the phone is locked, repdial keys cannot be used. This also applies even if the emergency number is saved on this key.
Mobility function 175 Mobility function Prerequisite: Your phone is configured by administrator to support mobility. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone or any other mobility-enabled phone, the following scenarios are possible: Logging on and off at the same phone • Log on as a mobility user Page 176. • Log off as a mobility user Page 177.
Mobility function Logging on and off at the same phone Logging on to the phone No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. Press the "Mobility" program key. or Logon via the context menu Select the softkey in idle mode Page 29 to confirm. Mobile logon You are prompted to enter your mobility ID. Mobility ID j Enter and confirm mobility ID – usually a phone number. You are prompted to enter the password.
Mobility function 177 Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. Press the "Mobility" program key. or Mobile logon Cancel Logon via the context menu Select the softkey in idle mode Page 29 to confirm. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.
Mobility function Logging on at different telephones An attempted logon is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
Mobility function 179 j Enter and confirm mobility ID – usually a phone number. You are prompted to enter the password. Enter password j Enter and confirm the user password. The following mobility messages appear in the display: • Logging off elsewhere • Validating At the same time, the graphic display on the busy remote phone shows "Forced logoff" . After the set timeout, the active call is ended and remote logoff is performed.
Video function Video function You can connect a USB camera to your OpenScape Desk Phone IP 55G so that during a call you can see the other call partner, assuming he or she has also connected a camera, and vice versa (see Page 32). The video function is disabled by default ( Page 183) as it is not yet fully supported by all telephone systems. Prerequisite: A suitable USB camera is connected and the video function has been approved by the administrator and activated by you ( Page 183).
Video function 181 Activating and deactivating a function with a key You can configure a "Video on" key to monitor the status of the video function and respond quickly (see Page 92). This is useful in the following situations for example: • If the phone is already ringing and you want to quickly activate/deactivate the video function before answering the call.
Video function Self view Prerequisite: The phone is in idle mode. In order to test whether your USB camera is working properly, activate the Self view function in the context menu (see also Page 32). Select and confirm the option shown in the context menu. You will see a video image of yourself and your surroundings on the display for approx. 10 seconds.
Video function 183 Holding a call You place the call on hold for example to consult with someone else in the room. Select the softkey to confirm. The video display is interrupted. Hold The video image of your call partner appears again when you reconnect. Installing a USB camera You will find USB cameras at the following link, which are recommended for use on the OpenScape Desk Phone IP 55G. While the link refers to OpenStage phones it is likewise valid for OpenScape Desk Phone IP 55G: http://wiki.
OpenScape Voice functions OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Some OpenScape Voice functions are only available if the "Server features" function was activated on the phone by the administrator. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.
OpenScape Voice functions 185 Making anonymous calls Your administrator decides whether or not your caller ID (name and phone number) is displayed on a called party's station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls. • If your caller ID is transmitted: your caller ID is displayed. • If your caller ID is suppressed: "unknown" is displayed.
OpenScape Voice functions Deactivating anonymous calling temporarily for the next call If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows: ^ Lift the handset. j Enter the code (see the table of codes Page 201). Z Wait until you hear the confirmation tone/announcement. j Dial the phone number of the party you want to contact. Caller ID transmission is reactivated after this call.
OpenScape Voice functions 187 Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility. A connection is set up if a caller's phone number matches a number in the selection list.
OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties who activated a data protection feature (e.g. caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected. ^ j Lift the handset. Enter the code (see the table of codes Page 201). Accepting You can also accept calls from parties who activated a data protection feature (e.g.
OpenScape Voice functions 189 Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator. ^ j Lift the handset.
OpenScape Voice functions Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group Page 55 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by administrator. Hunt groups are a simple solution for distributing calls to a group of telephones.
OpenScape Voice functions 191 Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating ^ Lift the handset. j Enter the code (see the table of codes Page 201). Z Wait until you hear the confirmation tone/announcement. Deactivating Unmark the line as the end of the hunt group chain. ^ Lift the handset.
OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating a serial call Before the serial call number can be activated, a serial call list much be created. This can be prepared either by administrator or you can create it yourself later.
OpenScape Voice functions j 193 Enter the code for the edit mode (see code table Page 201).
OpenScape Voice functions Parking a call If you have answered a call for a colleague and cannot forward it to him or her, you can park the call. Park a call [ You are conducting the call. Let the other party know, for example, that you are trying to connect him or her. j Enter the code for parking (see code table Page 201). You hear a confirmation tone and the line number is announced. The caller hears a waiting melody. ] Replace the handset.
OpenScape Voice functions 195 Silent monitoring If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active). Active silent monitoring Station A and B are on a call. You want to listen to the call so that Station B does not notice but so that you can still talk to Station A.
OpenScape Voice functions Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. Your phone Internal station A Internal or external station B • You can hear station A but cannot talk to him or her because he or she cannot hear you. • You can hear station B but cannot talk to him or her because he or she cannot hear you. • Station A and B can hear and speak to each other. ^ j ] Lift the handset.
OpenScape Voice functions 197 Voice calling and two-way voice calling function With voice calling or two-way voice calling, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.
OpenScape Voice functions Voice calling From your phone, you can directly call any team member whose telephone has a loudspeaker. Voice calling with variable input of member number ^ Lift the handset. j Enter the code for voice calling (see code table Page 201) followed by the one or two-digit member number of the respective team member. Z As soon as the connection has been established, you will hear a confirmation tone/announcement and can speak to the other party via the loudspeaker.
OpenScape Voice functions 199 Announcing the local phone number You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display. ^ j ] Lift the handset. Enter the code for "Announcing the local phone number" (see code table Page 201). The phone number is announced. Then hang up.
OpenScape Voice functions Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal Page 163. Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval: • the last answered call • the last missed call • the last picked up call (group call) ^ j Lift the handset.
OpenScape Voice functions 201 Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview.
Impact Levels Impact Levels Communication in the PSN ("Public Sector Network") is split into areas of different impact levels (IL). The impact level indicates how the phone user should handle the relevant call conversation. It is described below how to determine whether your call partner belongs to a lower impact level when the connection is being established or has been established.
Impact Levels 203 Answering a call with a lower Impact Level Prerequisite: The administrator has assigned separate call signals for calls with a lower impact level. Answering a call The phone rings with the defined ringtone for calls with a lower IL. The caller is shown with a special icon and the advisory "Lower IL". ^ Lift the handset. You can also answer the call if appropriate using the loudspeaker key or via the headset.
Impact Levels Calls to a lower Impact Level If you are calling a partner with a lower IL, this will be displayed when the connection is being established. Off-hook dialling ^ j Lift the handset. Enter the phone number. Select the softkey to confirm or wait until the dial delay expires (see Page 118). Dial or Select the softkey to confirm1. Repeat dialling The connection is set up. A special icon and the advisory "Lower IL" are shown on the display.
Impact Levels 205 Conducting a call with a lower IL If you have answered a call with a lower IL, this will be documented on the display. Conducting a call [ You are connected with the partner from a lower IL zone. The advisory "Lower IL" is displayed in the second call line. Holding a call If the held call has the status of a lower IL, the advisory "Lower IL" will also be displayed. Conference [ You are connected with two or more partners in a conference call.
Individual phone configuration Individual phone configuration Display Appearance Select your preferred appearance for the menu display here. For sample display themes, see Page 27. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Display Select and confirm the option shown.
Individual phone configuration Display brightness You can adjust the brightness of the display to suit your ambient lighting. z You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Services User Select and confirm the option shown. Phone Select and confirm the option shown. Display Select and confirm the option shown. Brightness Select the option shown. Confirm the option shown. Adjust gradually using the softkey.
Individual phone configuration Contrast for the OpenStage Key Module If you have connected an OpenStage Key Module, you can adjust the key label contrast to suit your ambient lighting. z You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Services User Select and confirm the option shown. Phone Select and confirm the option shown. Display Select and confirm the option shown. Key mod.
Individual phone configuration 209 Screensaver Activate a screensaver for the telephone idle state. Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely. z You can also configure this setting via the WBM interface Page 247. Activating the screensaver Prerequisite: Your administrator has uploaded pictures to the OpenScape Desk Phone. Services Press the key shown until the "Settings" tab is active.
Individual phone configuration Automatic screensaver activation Set how long OpenScape Desk Phone should be idle before the screensaver automatically activates. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Screensaver Select and confirm the option shown.
Individual phone configuration 211 Setting the fade time for the screensaver Set the intervals at which the screensaver images change here. The following fade times are possible: • • • • • Services 5 seconds 10 seconds 20 seconds 30 seconds 60 seconds Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Screensaver Select and confirm the option shown.
Individual phone configuration Background lighting You can have the background lighting switch off automatically after a time defined by you. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Energy saving Select and confirm the option shown. Backlight time Select and confirm the option shown.
Individual phone configuration Date and time You can set the date and time display here if necessary. z You can also configure this setting via the WBM interface Page 247. Setting the time Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Date and time Confirm the option shown. Time Select and confirm the option shown. j Enter and confirm the time. Select the softkey to confirm.
Individual phone configuration Time display format z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Locality Select and confirm the option shown. Time format Select and confirm the option shown. 24 hour Select and confirm the time format (12- or 24-hour display) in the context menu. Select the softkey to confirm.
Individual phone configuration 215 Setting daylight saving time z You can also configure this setting via the WBM interface Page 247. Prerequisite: Auto DST is deactivated Page 216. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Date and time Select and confirm the option shown. Daylight saving Select and confirm the option shown. Yes Select and confirm the option shown in the context menu.
Individual phone configuration Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. z Services You can also access this information via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Date and time Select and confirm the option shown.
Individual phone configuration 217 Audio Optimise the audio settings on your OpenScape Desk Phone for your work environment and according to your personal requirements. Volumes Set the volume here, for instance, for the loudspeaker, handset or headset. You can preset different volumes for the following microphones and signals in eight levels: • • • • • • Loudspeaker Ringer Handset Headset Handsfree Rollover Press the key shown until the "Settings" tab is active. Services Confirm the option shown.
Individual phone configuration Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Audio Select and confirm the option shown. Settings Select and confirm the option shown. Room character Select the option shown. Select the softkey to confirm. Edit Select the room character1 in the context menu (e.g. "Normal") Normal OK Save & Exit and confirm. Select the softkey to confirm. 1.
Individual phone configuration 219 Ringtone Select your preferred ringtone from the available audio files. If no individual audio files are available, the "pattern" ringtone is preset. To upload your own files in ".mp3" or ".wav" format, please contact your administrator. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password.
Individual phone configuration Pattern melody z You can also configure this setting via the WBM interface Page 247. Prerequisite: You have chosen the "pattern" ringtone, see Page 219. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Audio Select and confirm the option shown. Settings Select and confirm the option shown. Pattern melody Select the option shown. Select the softkey to confirm.
Individual phone configuration 221 Opening listening mode Select the mode here that you prefer for open listening Page 53 z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Audio Select and confirm the option shown. Settings Select and confirm the option shown. Open listening Select the option shown.
Individual phone configuration Special ringtones You can set special ringtones for four different call types. The call type is signalled by the telephone system, recognised by the phone and prioritised accordingly.
Individual phone configuration 223 Settings for the "Pattern" ringtone type If you selected "pattern" as the ringtone type, you can make further settings for the pattern melody and pattern sequence: Select the option shown. Pattern melody Select the softkey to confirm. Edit Select the required pattern melody1 in the context menu between 1 and 8 (e.g. 4). You will immediately hear the corresponding Pattern melody. 4 OK Confirm the selected Pattern melody.
Individual phone configuration Tone and indication with an unsecured voice connection Use this option to activate an alert tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection" also appears. Prerequisite: Secure connection setup is the preference set by your administrator. z Services You can also configure this setting via the WBM interface Page 247.
Individual phone configuration 225 Key click You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the keypad. In addition, you can adjust the tone volume or disable the tone. z You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Services Select and confirm the option shown. User if nec. j Enter and confirm the user password.
Individual phone configuration Setting the language and country Display language z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Locality Select and confirm the option shown. Language Select the option shown. Deutsch Select and confirm the language1 in the context menu. Save & Exit Select the softkey to confirm. 1.
Individual phone configuration You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català 5. Ceština 6. Cymraeg 7. Dansk 8. Deutsch 9. Eesti keel 10.English 11. English(US) 12.Español 13.Français 14.Hrvatski 15.Italiano 16.Latviešu Valoda 17.Lietuviø Kalba 18.Magyar 19.Nederlands 20.Norsk 21.Polski 22.Português 23.Românã 24.Slovenèina 25.Slovenski Jezik 26.Srpski Jezik 27.Suomi 28.Svenska 29.Türkçe 30. 31. 32. 33. Русски 34. 35.
Individual phone configuration Country-specific setting Adapt your phone settings to suit the country-specific conditions (e.g. transmission parameters). z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Locality Select and confirm the option shown. Country Select the option shown.
Individual phone configuration 229 Alarm on changing the Impact Level If a call switches from a higher to a lower impact level, this will be indicated by the pop-up text Lower IL change. z Services You can also configure this setting via the WBM interface Page 247. Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Configuration Select and confirm the option shown.
Individual phone configuration Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone. Services Confirm the option shown. User if nec. j Network information Press the key shown until the "Settings" tab is active. Enter and confirm the user password.
Individual phone configuration 231 Resetting user data The following user-specific settings, which you changed via the phone menu or the web interface, can be reset to factory settings. • Display settings • Language setting • Screensaver Personal images for the screensaver are deleted and deleted default images are restored (administration e.g. using the OpenStage Manager).
Backup/restore Backup/restore Backups are usually made to a USB mass storage device and contain user-specific data. A backup includes the following components: • • • • • • • All user settings for configuration Call forwarding instructions with default destinations Phonebook entries with relevant data ringtones Photos Screensavers Call list entries The USB mass storage device is only used to back up and restore the user area in the phone memory.
Backup/restore 233 Saving user data Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Backup/Restore Select and confirm the option shown. Creating a new backup New{1} Select the softkey to confirm. Replacing an existing backup Select and confirm the backup available. 17.08.07 14:42 August 3770 Select the softkey to confirm.
Backup/restore Restoring user data Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Backup/Restore Select and confirm the option shown. 17.08.07 14:42 August 3770 Select and confirm the backup you want. Select the softkey to confirm. Restore Select and confirm the option shown. Backup password j Enter and confirm the backup password.
Backup/restore 235 Deleting a user backup on a storage medium You can delete invalid or older backups on your USB medium. Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Backup/Restore Select and confirm the option shown. 17.08.07 14:42 August 3770 Select and confirm the backup you want. Delete Select the softkey to confirm.
Backup/restore Displaying backups on USB media Check which backups are stored on the medium. The full backup name is made up as follows: 1. Date and time, e.g.: 03.12.12 16:14 2. Name entered, e.g.: DeskPhoneIP55G 3. Phone number in brackets: e.g.: [3339] Services Press the key shown until the "Settings" tab is active. Confirm the option shown. User if nec. j Enter and confirm the user password. Phone Select and confirm the option shown. Backup/Restore Select and confirm the option shown.
Call recording 237 Call recording A central voice recorder (voice recorder from ASC) is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a recording button in order to simplify handling of manual call recording Page 92. It is assumed in the description below that a corresponding key has been configured.
Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.
Call recording 239 Enhanced functions: 1. 2. 3. 4. A conference1 can be set up or cleared down during recording. A consultation can be performed during recording. Call transfer is also available during recording. A second call can be accepted during recording. The following features are not supported: 1. Playing back recordings over the telephone. 2. Deleting recordings over the telephone. 3. Functions for editing recordings over the telephone.
Call recording Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to Page 238 to check which calls this can be. As soon as the recording starts, you will see the recording symbol | and hear a beep (see also Page 239). You cannot pause the recording manually in this mode. Manual call recording Activating or deactivating call recording when the telephone is in idle mode.
Call recording 241 Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. [ You are conducting a call (see also Page 238). Press the recording button to start the recording - the LED key lights up. You hear a beep and the recording symbol | is shown on the display. The call is now being recorded.
Call recording Second call during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. [ You are conducting a call. You hear a beep and the recording symbol | is shown on the display. The call is now being recorded. A second call party camps on Page 107. Select the softkey to confirm. You are connected with the second party.
Call recording 243 Setting up a conference during recording Prerequisite: You are conducting a consultation call Page 67 or you have accepted a second call Page 107 and the "system conference" feature was configured by your administrator. Recording has started. The main call is placed on hold. The recording button LED is lighting. Conference Press the key shown. You are connected to both parties at once. The conference is displayed with the current participants.
Call recording Putting a line on hold manually during the recording There are two options for placing a line manually on hold: • You place the active line on hold during the call recording and then resume the call on this line. • You seize a different line during call recording. The first line is placed on manual hold. Prerequisite: The telephone has more than one line configured. The active call is being recorded. The recording button LED is lighting.
Diagnostic data 245 Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Services Confirm the option shown. User if nec. j Diagnostic information Press the key shown until the "Settings" tab is active. Enter and confirm the user password. Select and confirm the option shown. You see a numbered list of telephone parameters with the current settings.
Diagnostic data Diagnostic.information 27 route.2.gateway: None 28 route.2.mask: None 29 mac-address: 0001e325eaca 30 discovery.mode: Manual 31 dhcp.reuse: No 32 lan.port.type: 0 33 pc.port.status: None 34 pc.port.type: 0 35 pc.port.autoMDIX: No 36 vlan.id: 37 qos.layer.2: 38 qos.layer.2.voice: 5 39 qos.layer.2.signalling: None 40 qos.layer.2.default: 0 41 qos.layer.3: Yes 42 qos.layer.3.voice: 13 43 qos.layer.3.signalling: 7 44 lldp.med.
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your administrator. Calling up the web interface For more information on the IP address, the web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information" Page 230.
Web interface (WBM) 248 User menu All settings that you can make via the web interface's user menu can also be made via the phone's user menu Page 44.
Web interface (WBM) – – – – – – Handling – Allow call waiting V Page 109 – Allow DND V Page 169 – Allow busy when dialling V Page 119 – CTI calls – Allow auto-answer V Page 114 – Allow beep on auto-answer V Page 114 – Allow beep on auto-reconnect V Page 115 Connected calls – Allow call transfer V Page 112 – Allow call joining V Page 72 – Allow exit conference V Page 122 – Allow hold reminder V Page 104 – Hold reminder delay (minutes) V Page 104 – Hold and hang-up V Page 105
Web interface (WBM) – – – – – – – Display theme V Page 206 Screensaver – Screensaver enabled V Page 209 – Inactivity delay V Page 210 – Screensaver transition delay V Page 211 Program keys – Normal – Edit V Page 93 – Shifted – Edit V Page 93 Key Module 1 (if available, see Program keys) Key Module 2 (if available, see Program keys) Key click – Volume – Off – Low – Medium – High – Keys – Keypad only – All keys Energy saving – Backlight time V Page 212 Locality – – – – Country V Page 22
Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with colouring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).
Local user menu 252 Local user menu Opening the user menu on the phone To open the user menu, press the Services key. On the Settings tab, select the User menu option. Respond when prompted "Please enter user password" (see also Page 170). Confirm your input with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone can also be made via the WBM interface Page 247.
Local user menu –7 –8 – Pattern sequence 1 –1 –2 –3 –4 –5 –6 – Room character Normal – Normal – Echoing – Muffled – Open listening Standard mode – Standard mode – US mode – Headset socket Cordless headset – Wired headset – Cordless headset – Conference unit – Special ringers – Internal – Available (fixed default) – Ringer – Pattern melody – Pattern sequence – External – Available (fixed default) – Ringer – Pattern melody – Pattern sequence – Recall – Available (fixed default) – Ringer – Pattern melody
Local user menu 254 ! Configuration? – Outgoing calls? – Autodial delay 6 Page 118 –1 –2 –3 –4 –5 –6 –7 –8 –9 – Callback Yes Page 75 – Yes – No – Busy when dialling Yes Page 119 – Yes – No – Transfer on ring Yes Page 113 – Yes – No – Immediate dialling Yes Page 63 – Yes – No – Incoming calls? – Deflecting – Allow deflection Yes Page 100 – Yes – No – Default destination nnnnnn Page 100 – Deflect to DSS Yes/No[1] Page 100 – Forwarding (call forwarding by type, see Page 84) – Settings – U
Local user menu – No reply (after {1}s) g Page 82 – Enter destination (softkey) Page 79 – List of saved numbers (context menu), if applicable – Edit favorites (softkey) Page 79 – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Copy (softkey) Page 79 – Paste (softkey)(if copying is active) Page 79 – Set delay[1] Page 83 – Alerts – Visual alerts No Page 101 – Yes – No – Audible alerts No Page 101 – Yes – No – Forwarding party Display last Page 101 – Dis
Local user menu 256 –3 –4 –5 –6 –7 –8 –9 – 10 – 11 – 12 – 13 – 14 – 15 – Hold and hang-up Yes – Yes – No – Music on hold Yes – Yes – No – Allow conferences Yes – Yes – No – Secure call alert Yes – Yes – No – Toggle associate Yes – Yes – No – Lower IL alert – Yes – No – ! Keyset – Lines? – Line (one of eight possible) – Ring delay 0 – Allow in overview Yes – Yes – No – Hot warm action[1] No action – Hot warm dest nnnn – Address[1] nnnn – Ring on/off[1] On – Ringtone = Ringer – Pattern melody = 2 – Pattern s
Local user menu – General – Enable call log Yes – Yes – No – Missed calls All calls – Answered elsewheren = Exclude – Include – Delete entry = When called – Manually – Video Call – Video on No – Yes – No Page 164 Page 164 Page 183 ! Phone – Backup/Restore Page 233 – New (softkey) – Backup password – Confirm password – Backup name OpenScape Desk Phone IP 55G – 25.11.
Local user menu 258 – Start (mins) 30 Page 210 –0 –5 – 10 – 20 – 30 – 60 – Transition delay (s) 10 Page 211 –0 –5 – 10 – 20 – 30 – 60 – Display settings? – Display theme Crystal sea Page 206 – Crystal sea – Warm grey – Brightness Page 207 – Key mod.
Local user menu – 24 hour – 12 Hour (AM/PM) Security? – Change user password – Current password – New user password – Confirm password – Phone lock – Lock phone – Yes Page 170 Page 173 No Network information? – Phone address – Web address – IP address – Globale IPv6-Adresse – Lokale IPv6-Adresse – LAN RX – LAN TX – PC RX – PC TX – LAN autonegotiated – LAN information – PC autonegotiated – PC information Page 230 Yes 10 Mbps full duplex Yes Link down Diagnostic information Page 245 Reset?
Local user menu Key functions Normal You can program the following functions at the Normal function key level: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Selected dialling Repeat dialling Forward all calls Forward no reply Forward busy CF unconditional - any CF unconditional – int. CF unconditional – ext. CF busy - any CF busy – int. CF busy – ext. CF no reply - any CF no reply – int. CF no reply – ext.
Local user menu Shifted You can program the following functions at the Shifted function key level: • • • • • • • • • • • • • Selected dialling Repeat dialling Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Release Callback Cancel callbacks Consultation Start application
Index Numerics 2nd alert ................................................................... 59 A Administration .......................................................... 46 AICS Zip tone ......................................................50, 68 Alerts ...................................................................... 101 Announcing the local phone number ...................... 199 Answered elsewhere .............................................. 164 Answering calls MultiLine .................
Index Destination phone number ..................................78, 86 Copying/pasting .................................................... 79 Saving ..............................................................79, 86 Diagnostic call .......................................................... 47 Dial plan ..........................................................118, 173 Dialpad ..................................................................... 26 Different call signalling ..............................
Hot/warm line ...................................................... 129 List for phone numbers and contacts ..................... 153 Location of the telephone ........................................... 4 Locking the phone .................................................. 173 Logging on and off (Mobility) ...........................176, 178 M Making calls MultiLine .............................................................. 125 Message icons .......................................................
Index Security .................................................................. 167 Self-image ................................................. 32, 180, 182 Serial call ................................................................ 192 Setting headset port ............................................... 221 Setting the date ...................................................... 213 Settings .................................................................. 206 Shared line ..............................
Display icons 266 Display icons Application tab Telephony interface Page 34 Phonebooks Page 37 Call lists Page 40 Voicemail Page 43 Program/Service menu/Applications menu Page 44 Status bar The ringtone is deactivated Page 167 Operating data is sent to the server Page 47 The "Do not disturb" function is activated Page 168 The phone lock is activated Page 173 A mobile user is logged on to the telephone Messages You have received one or more new messages One or more new entries have been a
Display icons MultiLine Call for the corresponding line Call for a line with suppressed ringtone Page 153 "Hold reminder" is activated Page 104 The line is currently not available The line is busy The line is free Phonebook entries Primary business number Secondary business number Mobile phone number Private phone number E/A Cockpit Not available Available Call forward to assistant (if available) Ring immediately (call forwarding cleared) Call forwarding to mobile phone Call forwarding to answering
