Documentation HiPath 500, HiPath 3000, HiPath 5000 OpenStage 30 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.
Important information Important information Q For safety reasons, the telephone should only be supplied with power as follows (when an OpenStage Key Module 15 is connected): • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US). Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel. Use only original Siemens accessories.
Important information Location of the telephone • • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.
Contents Contents Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 General information. . . . . . . . . . . . . . . . . . . . . . . . . . .10 About this manual . . . . . . . . . . .
Contents Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the loudspeaker (speakerphone mode) . . . . . . Accepting a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . .
Contents Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .38 Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering calls from the entrance telephone and opening the door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making calls. . . . . .
Contents Displaying and assigning call charges . . . . . . . . . . 69 Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Displaying call charges for another telephone (not for U.S.) . . . . . . . . . 70 Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Making calls in the team/executive/ secretary configuration . . . . . . . . . . . . . . . . . . . . . . .93 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Individual phone configuration . . . . . . . . . . . . . . . 113 Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative.
General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician.
General information Single-line telephone/multi-line telephone Your OpenStage 30 T is a "multi-line telephone". This means that your service personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls. The programmable sensor keys function as line keys on multi-line phones Æ page 94.
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 2 5 6 3 4 7 9 8 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Æ page 19. 3 Audio keys are also available, allowing you to optimally configure the audio features on your telephone Æ page 15.
Getting to know your OpenStage phone Properties of your OpenStage 30 T Display type LCD, 24 x 2 characters Full-duplex speakerphone function Wall mounting ; ; OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Æ page 17. You can only attach one OpenStage Key Module 15 to your OpenStage 30 T.
Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed s End call (disconnect) Æ page 26. , Redial Æ page 29 r Button for fixed call forwarding (with red LED key) Æ page 33. O Open mailbox (with red LED key) Æ page 20. N Open Program/Service menu (with red LED key) Æ page 22. Audio keys Key Function when key is pressed o Making calls using the headsetÆ page 24 microphone (also for speakerphone mode) p Activate/deactivate Æ page 26.
Getting to know your OpenStage phone Navigation keys These are used to manage most of your phone’s functions and display. Key Function when key is pressed < Open the idle menu Æ page 19 or browse back in the menu. = Perform action. : Open the idle menu Æ page 19 or browse forward in the menu.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Æ page 14. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: • Function key Æ page 63 • Repdial/Direct station selection key Æ page 67 Each key can be programmed with one function.
Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. To enter a digit in an alphanumerical input field, hold down the relevant key.
Getting to know your OpenStage phone Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Æ page 113. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode. Example: Time 10:29 220870 SU 05 . .08.07 : f Date Open the idle menu Own phone number Idle menu Press the : navigation key in the idle mode Æ page 16, the idle menu then appears. You can call up various functions here.
Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups. In idle mode (Æ page 19) the following signals alert you to the presence of new messages: • • O key LED lights up Displays "Messages received".
Getting to know your OpenStage phone Call log If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list.
Getting to know your OpenStage phone Program/Service menu Use the N menu key to reach the Program/Service menu for your communication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7= Use speed dialing? l Further entries are available Menu option The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" Æ page 13 carefully before performing any of the steps described here on your phone. Answering a call Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).
Basic functions Step by Step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). The phone rings. The caller appears on the screen. n Press the key shown. The LED lights up. if nec. + or - Raise or lower the volume.
Basic functions Step by Step Switching to speakerphone mode People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. n \ Hold down the key and replace the handset. Then release the key and proceed with your call. if nec. + or - Set the call volume. U.S. mode If your communication system is set to US mode (contact your service personnel), you do not have to hold down the speaker key when replacing the handset when switching to speakerphone mode.
Basic functions Step by Step Open listening in a room during a call People present in the room can silently monitor your call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. Deactivating n Press the lit key.
Basic functions Step by Step Making calls Off-hook dialing ^ Lift the handset. j internal: Enter the station number. External calls: Enter the external code and the station number. The connection is established as soon as your input is complete. On-hook dialing j internal: Enter the station number. External calls: Enter the external code and the station number. The party you are calling answers via loudspeaker.
Basic functions Step by Step Dialing with the headset connected Prerequisite: The headset is connected. j internal: Enter the station number. External calls: Enter the external code and the station number. o The headset key lights up. The connection is established as soon as your input is complete. Dialing with DDS keys Prerequisite: You have saved a number on a DDS key Æ page 67. S Press the key with a saved number. If the number is saved on the second layer, press the shift key first.
Basic functions Step by Step Redialing a number The last ten external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also saved Æ page 71. You can redial them simply by pressing a key. Displaying and dialing saved station numbers , Press the "Redial" key to dial the last number dialed. Press the key twice to dial the next to the last number dialed.
Basic functions Step by Step Reject calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). s Press the "Disconnect" key. If a call cannot be rejected, your telephone will continue to ring. The message "Currently not possible" is displayed (e.g. in the case of recalls).
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. j Call the second party. Return to the first party: Return to held call? Confirm or Quit and return? select and confirm the option shown. Switching to the held party (alternating) Toggle/Connect? Select and confirm the option shown.
Basic functions Step by Step Transferring a call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Consultation? Confirm. j Enter the number of the party to which you want to transfer the call. [ Announce the call, if necessary. \ Replace the handset. or Transfer? Select and confirm the option shown[1].
Basic functions Step by Step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: Fax = 870, DID = 871, Fax-DID = 872.
Basic functions Step by Step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone. N Press the key shown. *495=CFNR on? Select and confirm the option shown. j Enter the destination number.
Basic functions Step by Step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours. N Press the key shown. Trunk FWD on? Select and confirm the option shown.
Basic functions Step by Step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback • When the other party is no longer busy, • When the user who did not answer has conducted another call. When configured (contact your service personnel), all callback requests are automatically deleted over night.
Basic functions Step by Step Viewing and deleting a stored callback : Open the idle menu Æ page 19. View callbacks? Select and confirm the option shown[1]. Next callback? Select and confirm to display additional entries. Deleting a displayed entry Delete? Confirm. Ending retrieval Exit? Select and confirm the option shown. or N Press the key shown. The LED goes out. or n Press the key shown. The LED goes out.
Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. N Press the key shown. More features? Select and confirm the option shown. *59=Pickup - directed? Select and confirm the option shown[1]. if nec. Next? Select and confirm until the name/number of the required subscriber is displayed. Accept call? Confirm. or j If you know the number of the telephone that is ringing, enter it directly.
Enhanced phone functions Step by Step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. ^ Lift the handset and answer the call. or Mute off? Press the "OK" key to confirm your selection and answer the call.
Enhanced phone functions Step by Step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or the keypad installed).
Enhanced phone functions Step by Step Activating the door opener N Press the key shown. *89=Door opener on? Select and confirm the option shown. j Dial the entrance telephone number. j Enter the five-digit code. Default code = "00000". or 3=change password? Select the displayed function and press the "OK" dialog key to change the code. 1=enable with ring? Select and confirm the option shown. or 2=enable w/o ring? You can also open the door without a doorbell ring.
Enhanced phone functions Step by Step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. j internal: Enter the station number. External calls: Enter the external code and the station number. Dialing entered/displayed numbers ^ Lift the handset.
Enhanced phone functions Step by Step Using the caller list Detailed information, as well as a sample display entry are provided on Æ page 21. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. : Open the idle menu Æ page 19. Confirm[1]. Caller list? The latest entry is displayed, see the example on Æ page 21. Next? To view other calls, confirm each subsequent display. Ending retrieval Previous menu? Select and confirm the option shown.
Enhanced phone functions Step by Step Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system. Prerequisite: Names have been assigned to the station numbers stored in the system. ^ Lift the handset. or n Press the key shown. The LED lights up. Directory? Confirm. if nec.
Enhanced phone functions Step by Step Using the LDAP directory (not for HiPath 500) If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. ^ Lift the handset. or n Press the key shown. The LED lights up. Directory Confirm. if nec. If several directories have been configured: 2=LDAP? Select and confirm the option shown.
Enhanced phone functions Step by Step The result is displayed If only one name is found, it is displayed. Confirm. Call? If several names are found (max. 50), the first name is displayed. + or - Scroll to next or previous entry, or Scroll Next? confirm, or Scroll Previous? select and confirm the option shown. Call? Select and confirm the option shown. If no name is found If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g.
Enhanced phone functions Step by Step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). N Press the key shown. *7=Use speed dialing? Select and confirm the option shown[1]. j Enter a three-digit speed-dial number. if nec. Suffix-dialing j If necessary, you can suffix-dial additional digits (for example, the user’s extension) at the end of the saved station number.
Enhanced phone functions Step by Step Change Confirm. j First enter the external code and then the external station number. Save Confirm. or If you make a mistake: Previous? Select and confirm the option shown. This deletes all entered digits. Next? Confirm. or Change? Select and confirm the option shown. or Delete? select and confirm the option shown or Exit? select and confirm the option shown.
Enhanced phone functions Step by Step Talking to your colleague with discreet calling (not for HiPath 500) If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). ^ Lift the handset. )945 Enter the code. j Enter your internal station number.
Enhanced phone functions Step by Step Assigning a station number (not for U.S.) If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display. N Press the key shown. *41=Temporary MSN? Select and confirm the option shown. j Enter the DID number you wish to use. j Dial the external number.
Enhanced phone functions Step by Step During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can block the second call or the signal tone (Æ page 52). Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).
Enhanced phone functions Step by Step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call Æ page 51 from being signaled by automatic camp-on during an ongoing call. N Press the key shown. Select and confirm the option shown[1], #490=Call wait.trm.off? or *490=Call wait.term.on? Select and confirm the option shown.
Enhanced phone functions Step by Step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. N Press the key shown. *56=Park a call? Select and confirm the option shown. 0 ... 9 Enter the number of the park slot (0 - 9) and make a note of it.
Enhanced phone functions Step by Step Holding external calls If you have programmed a hold key on your phone Æ page 63, you can put external calls on hold. Then all other stations can accept the call on the assigned trunk. S Press the "Hold" key. Held on line: 801 The message of the relevant trunk appears (e.g. 801) and note the trunk number. If available, the LED of the assigned trunk key flashes slowly. if nec. \ or s Replace the handset or press the key shown.
Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. j Call the first party. Start conference? Select and confirm the option shown. j Call the second party. Announce the conference. Conference? Select and confirm the option shown.
Enhanced phone functions Step by Step Leaving a conference Leave conference? Select and confirm the option shown. or \ Replace the handset, if this feature is configured (contact your service personnel). Ending a conference End conference? Select and confirm the option shown. or \ Replace the handset, if this feature is configured (contact your service personnel). Removing the ISDN central office party from the conference Drop last conf. party? 56 Select and confirm the option shown.
Enhanced phone functions Step by Step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. N Press the key shown. *53=DTMF dialing? Select and confirm the option shown. j You can use the keys 0 through 9, ) and ( to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing.
Enhanced phone functions Step by Step Recording a call If configured (contact your service personnel for details), you can record an active call. Prerequisite: You are on a call, the "Recording" key is configured Æ page 63. S Press the "Recording" key. The LED lights up. You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx. every 15 seconds. During recording, it is not possible to add further call parties.
Enhanced phone functions Step by Step Transferring a call after a speaker call announcement in a group If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ page 102) to announce a call in progress to a group of users Æ page 48. After a member of the group has accepted the call request, you can transfer the waiting party. Prerequisite: You are conducting a call. Consultation? Confirm. The other party is placed on hold. : Press the key shown.
Enhanced phone functions Step by Step Send trunk flash (not for HiPath 500) To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number. Prerequisite: You have set up an external connection. N Press the key shown. *51=Trunk flash? Select and confirm the option shown.
Enhanced phone functions Step by Step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone. The called party can then respond Æ page 51. The called party can prevent automatic call waiting Æ page 52.
Enhanced phone functions Step by Step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel ( standard night answer service) or by you ( temporary night answer service).
Programming the function keys Step by Step Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 30 T or key module. Configuring function keys See also Æ page 17. A list of all available functions is displayed, see the overview Æ page 64. Example: Programming the Shift key N Open the Program/Service menu Æ page 22. *91=Key assignment Select and confirm the option shown. S Press the key shown. Change key Confirm.
Programming the function keys Step by Step Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls • More features The available functions depend on your configuration. If a function is missing, contact your service personnel.
Programming the function keys Step by Step Trunk group key: S At least one trunk is free. R All lines in this trunk group are occupied. View call charges: S No chargeable calls have been set up since the last check. R Chargeable calls have been set up since the last check. Call forwarding, Forward Line: T Flashing slowly - your line is a call forwarding destination. Fax details: S No fax received or no message on the answering machine. R Fax received or message on the answering machine.
Programming the function keys Step by Step Programming a procedure key Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function "Associated dialing" Æ page 50 together with the required input (phone number to be dialed) can be saved on a key. Numbers which require further input can also be saved.
Programming the function keys Step by Step Select the saved procedure by pressing the key. Procedures with activatable/deactivatable functions are activated with one press of the button and deactivated with the next. You can press the procedure key during a call to automatically send the saved digits as DTMF signals Æ page 57. For display messages when saving procedures, see Æ page 117. Configuring repdial keys You can also program internal and external station numbers on the second level.
Programming the function keys Step by Step You dial the saved number by pressing the key Æ page 28. You can also save a number during a call. Deleting function key programming N Open the Program/Service menu Æ page 22. *91=Key assignment Select and confirm the option shown. S Press the key shown. Clear key 68 Select and confirm the option shown.
Displaying and assigning call charges Step by Step Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator. Call charge display must be requested from the network operator and configured by the relevant service personnel.
Displaying and assigning call charges Step by Step Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges" on a key Æ page 63. The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges. S Press the "Call Charges" key.
Displaying and assigning call charges Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined account codes for you. N Press the key shown. *60=Account code? Select and confirm the option shown. j Enter the account code. if nec. ( Press this key. or #=Save? Confirm. May be necessary, depending on configuration; contact your service personnel. j Enter the external phone number.
Privacy/security Step by Step Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, and they are shown on the display. Activating : Open the idle menu Æ page 19. Ringer cutoff on? Select and confirm the option shown[1], Deactivating : Open the idle menu Æ page 19. Ringer cutoff off? Select and confirm the option shown.
Privacy/security Step by Step Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating : Open the idle menu Æ page 19. Suppress call ID? Select and confirm the option shown. Deactivating : Open the idle menu Æ page 19. Restore caller ID? Select and confirm the option shown. Your service personnel can activate/deactivate caller ID suppression for all phones.
Privacy/security Step by Step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored N Press the key shown. *88=Room monitor? Select and confirm the option shown. You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.
Privacy/security Step by Step Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For example dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked. Locking the phone : Open the idle menu Æ page 19. Lock phone? Select and confirm the option shown. or Unlock phone? select and confirm the option shown.
Privacy/security Step by Step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone. N Press the key shown. *943=Lock all phones? Select and confirm the option shown. j Enter the internal station number of the phone you wish to lock/unlock.
More functions/services Step by Step More functions/services Appointments function You can configure your phone to call you to remind you about appointmentsÆ page 78. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. Saving appointments N Press the key shown. *46=Timed reminder on? Confirm. j Enter a 4-digit time such as 0905 for 9.05 (= 9.05 am) or 1430 for 14.30 (= 2.30 pm).
More functions/services Step by Step Using timed reminders Prerequisite: You have saved a reminder Æ page 77. The saved time arrives. Reminder at 1200 The phone rings. The appointment time is displayed. n Press key twice. or ^ \ Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted.
More functions/services Step by Step Sending a message You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message : Open the idle menu Æ page 19. Send message? Select and confirm the option shown. j Enter the internal station number of the recipient or group. Select predefined text (can be changed by service personnel) and confirm. 0=Please callback? or 0 ... 9 Enter the code directly.
More functions/services Step by Step Viewing and editing incoming messages Pay attention to the notes on Æ page 20. O The LED lights up. Press the key shown. or View messages? f Confirm. The sender’s caller ID appears on the display. Message sent? Confirm. The text message appears on the display. Viewing the transmission time Time/date sent? Confirm. Calling the sender Call sender? Select and confirm the option shown. Deleting messages Delete? 80 Select and confirm the option shown.
More functions/services Step by Step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. : Open the idle menu Æ page 19. Advisory msg. on Select and confirm the option shown. 0=Will return at: Select predefined text (can be changed by service personnel) and confirm. or 0 ... 9 Enter the code directly.
More functions/services Step by Step Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you programmed the "View number of calls" key Æ page 63. R Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service personnel to find out the waiting call limit. • LED off: There are no waiting calls.
More functions/services Step by Step Fax details and message on answering machine If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ page 63, the key lights up when a fax or a message has been received. Deactivating signaling R Press the flashing "Fax service" key. The LED goes out.
More functions/services Step by Step Changing a number (after exchanging/ moving/relocating a phone) When configured (consult your service personnel), you can move your number to any other phone. Your phone to date is then assigned the old number of your new phone; the number including phone settings (e. g. programmed keys) are exchanged. Prerequisite: Your old and new telephone are the first telephones at each connection. The telephones are in idle state.
More functions/services Step by Step Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated functions. The following functions are deleted, if enabled: • • • • • • • • • • Forwarding on Advisory msg. on Ringing group on Hunt group off Suppress call ID Call waiting tone off Do not disturb on Ringer cutoff on Received messages: View callbacks N Press the key shown. #0=Reset services? Select and confirm the option shown[1].
More functions/services Step by Step Activating functions for another telephone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • • • • • • • • • • Do not disturb, code: *97/#97 Æ page 72 Call forwarding, code *11, *12, *13/#1 Æ page 33 Lock and unlock phone, code *66/#66 Æ page 75 Ringing group, code *81/#81 Æ page 102 Leave an advisory message, code *69/#69 Æ page 81 Group call, code *85/#85 Æ page 102 Reset
More functions/services Step by Step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system.
More functions/services Step by Step j Wait for the dial tone and enter the code for example, *97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones. or j Dial the external number. You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.
More functions/services Step by Step Controlling connected computers/ programs/telephone data service If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. N Press the key shown. *42=Tel. data service? Confirm. For entering data, you are guided by the connected computer.
More functions/services Step by Step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. )494 Enter the code. j Enter the three-digit ID for the application you wish to control. +- 0 ...
More functions/services Step by Step Controlling relays (only for HiPath 3000) If this function has been configured (contact your service personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).
More functions/services Step by Step Paging persons (not for U.S., not for HiPath 500) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.
Making calls in the team/executive/secretary configuration Step by Step Making calls in the team/ executive/secretary configuration If configured (consult your service personnel), you belong to a team of subscribers with multiple lines (multiline Æ page 12). Your phone features trunk keys (MULAP keys) Æ page 94. Lines A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis Æ page 93.
Making calls in the team/executive/secretary configuration Step by Step Line seizure Line seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the handset or press the trunk key. Trunk keys The programmable keys on multi-line phones function as line keys.
Making calls in the team/executive/secretary configuration Step by Step Answering calls with the trunk keys Prerequisite: Your telephone rings or the trunk key flashes quickly. if nec. T Press the trunk key that is flashing quickly. (not necessary if "Prime Line" is active). ^ Lift the handset. or On-hook dialing: Speakerphone mode. Dialing with trunk keys if nec. S Press the free trunk key you wish to use to establish the connection (not necessary if "Prime Line" is active). j Dial the phone number.
Making calls in the team/executive/secretary configuration Step by Step Making calls on multiple lines alternately Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing. T Press the flashing trunk key. The first call party is on hold on the other trunk. T Press the trunk key flashing slowly. The second call party is on hold. You can switch between lines as often as you wish. Press the trunk key flashing slowly each time.
Making calls in the team/executive/secretary configuration Step by Step Direct station selection key Each team member has a direct station selection key for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys S LED on the DSS key is off - the team member is not enor gaged in a phone call.
Making calls in the team/executive/secretary configuration Step by Step Transferring a call in progress S Press the DSS key and announce the call if necessary. \ Replace the handset. or s Press the key shown. Accepting a call for another team member T Press the flashing DSS key or trunk key. ^ Lift the handset. or On-hook dialing: Speakerphone mode.
Making calls in the team/executive/secretary configuration Step by Step Forwarding calls on trunks You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group. N Open the Program/Service menu Æ page 22. Forward MULAP on Select and confirm the option shown.
Making calls in the team/executive/secretary configuration Step by Step Deactivating call forwarding N Open the Program/Service menu Æ page 22. Forward Line: Off Select and confirm the option shown. R Press the required line key. or j Enter the required trunk number. or R If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
Making calls in the team/executive/secretary configuration Step by Step Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it. Prerequisite: On your phone there is a sensor key programmed with the function "Ring Transfer". The default label is "Ring xfer". Activating S Press the "Ring xfer" key.
Using team functions Step by Step Using team functions If configured (consult your service personnel), your telephone is part of a team. The team consists of internal phones that are able to use certain functions.
Using team functions Step by Step S or R Press the "Hunt group" key. 301 X Group name If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk. or 301 Group name No "X" means that the audible tone is deactivated. Next? Confirm. The next group/trunk number is displayed with a group name. or Leave group? or Join group? or #=Leave all groups Select and confirm the option shown[1].
Using team functions Step by Step Accepting a call for another member of your team You can use your own telephone to accept calls for other telephones in your team, even while on a call (call pickup groups; contact your service personnel). Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper display line with the station number or name of the originator; the station number or name of the caller appears on the lower line. Pickup - group? Confirm.
Using team functions Step by Step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift N Press the key shown. UCD? Select and confirm the option shown. *401=Log on? Confirm or #401=Log off? select and confirm the option shown.
Using team functions Step by Step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. N Press the key shown. UCD? Select and confirm the option shown. *403=Work on? Confirm. or #403=Work off? select and confirm the option shown. Turning the night service on and off for UCD N Press the key shown.
Special functions in the LAN (not for HiPath 500) Step by Step Special functions in the LAN (not for HiPath 500) If your telephone is operating in a HiPath 5000 environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e. g. proprietary PC network). You are conducting a call via the LAN (PC network). In this instance, you must note certain particularities for some functions. These are described in this section.
Special functions in the LAN (not for HiPath 500) Step by Step Setting up "follow me" call forwarding You can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the Æ page 33 environment. : Open the idle menu Æ page 19. DISA intern? Select and confirm the option shown. j (DISA) station number of the HiPath 3000. = or ( Confirm your entry. j Enter the (DISA) station number of your phone. = or ( Confirm your entry. Activating : Open the idle menu Æ page 19.
Special functions in the LAN (not for HiPath 500) Step by Step Using night answer If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ page 62. : Open the idle menu Æ page 19. DISA intern? Select and confirm the option shown. j Enter the (DISA) call number of the other HiPath 3000. = or ( Confirm your entry. j Enter the (DISA) station number of your phone. = or ( Confirm your entry.
Special functions in the LAN (not for HiPath 500) Step by Step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 104. Saving, displaying, and deleting telephones for the ringing group N Press the key shown. *81=Ringing group on? Select and confirm the option shown. Add to ringing group? Select and confirm the option shown.
Special functions in the LAN (not for HiPath 500) Step by Step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service personnel), you can also control relays Æ page 91 in other HiPath 3000 communications platforms. : Open the idle menu Æ page 19. DISA intern? Select and confirm the option shown. j Enter the (DISA) station number of the HiPath 3000 where you wish to control the relay. = or ( Confirm your entry.
Special functions in the LAN (not for HiPath 500) Step by Step Opening door If this feature is configured (contact your service personnel), you can also activate the door opener Æ page 40 in other HiPath 3000 communications platforms. : Open the idle menu Æ page 19. DISA intern? Select and confirm the option shown. j Enter the (DISA) station number of the HiPath 3000 where you wish to control the door opener. = or ( Confirm your entry.
Individual phone configuration Step by Step Individual phone configuration Setting contrast + or - Press one of the keys shown in idle mode Æ page 19. Display contrast? f Select and confirm the option shown. + or - Modify the setting. Keep pressing the key until the desired contrast is set. = Save. Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and according to your personal requirements.
Individual phone configuration Step by Step Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. + or - Press one of the keys shown in idle mode Æ page 19. Attention Ring Vol. Select and confirm the option shown. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set. i Save.
Testing the phone Step by Step Testing the phone Testing functionality You can test your phone’s functionality. Prerequisite: The phone is in idle mode. N Press the key shown. More features? Select and confirm the option shown. *940=Phone test? Select and confirm the option shown.
Differing display view in a HiPath 4000 environment (not for HiPath 500) Step by Step Differing display view in a HiPath 4000 environment (not for HiPath 500) Depending on the system configuration, some functions may not always be offered in the display as described in this document. In addition, display texts may differ from those described in this document according to the system configuration.
Fixing problems Step by Step Fixing problems Responding to error messages Invalid entry Possible causes: Station number is incorrect. Possible reactions: Enter correct station number. Not authorized Possible causes: Locked function selected. Possible reactions: Apply to service personnel for authorization for relevant function. Currently not possible Possible causes: Dialed a non-existent station number. Called phone is unplugged. Possible reactions: Enter correct station number.
Fixing problems Step by Step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone (Æ page 72). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked. If the phone is locked, enter your PIN to unlock it Æ page 75. To correct any other problems: First contact the relevant service personnel.
Fixing problems Labeling keys The following options are available for labeling keys of the OpenStage 30 and/or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them: Labeling • By hand: Labeling strips are supplied with your OpenStage 30 and OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage 30 or OpenStage Key Module 15.
Index Index A Activating door opener .............................. 40 Advisory message ..................................... 81 deleting .................................................... 81 Agents ........................................................ 105 Alternating ................................................... 31 Announcement ........................................... 48 Answer timed reminder ............................ 78 Answering machine ...................................
Index D Details, fax .................................................. 83 Dialing en-bloc ...................................................... 42 from the caller list .................................. 43 with speed dialing .................................. 47 with the dialing aid ................................. 50 Dialing aid S0 bus ...................................................... 50 Dialing numbers from the internal directory .................... 44 from the LDAP database ....................
Index L O LAN telephony .......................................... 107 LDAP telephone database ........................ 45 Leaving an advisory message .................. 81 LED trunk keys ................................................ 94 LED display direct station selection keys ................ 17 function keys .......................................... 17 LED messages, understanding . 64, 97, 100 Line seizure, automatic ............................. 27 Line utilization ...............................
Index R Radio paging equipment (PSE) ................ 92 Recall ............................................................ 59 Receiving volume ..................................... 113 Recording .................................................... 58 Redialing a number .................................... 29 from the caller list .................................. 43 Relays .......................................................... 91 Relocate .......................................................
Index U UCD ............................................................ 105 Unanswered calls ...................................... 21 User support ............................................... 10 V Variable call forwarding ............................. 33 Volume keys .......................................................... 15 set ............................................................. 28 W Waiting calls ................................................ 82 Work time ............................
HiPath 3000 Service Menu HiPath 3000 Service Menu If you click on one of the blue options, you switch to the chapter with the corresponding description or the relevant option in the menu. Please note that not all of the listed options and other options on your HiPath 3000 system may not be enabled. *7=Use speed dialing? Abb. dial no: Speaker call: e.g.
HiPath 3000 Service Menu #0=Reset services Features Reset DTMF dialing: *53=DTMF dialing *51=Trunk flash No exts in group Internal No: Internal No: Jim Knopf Saved Add ext to group Add ext to group Save entry Display/Clear End End Previous End Add another ext *81=Ringing group on MSN no.: *41=Temporary MSN Home Extn. no: *508=Temporary Phone *91=Prog. feature key Key content:e.g.
HiPath 3000 Service Menu Lock telephone Do not disturb Absence text Silent ringing Forwarding - trunk Send message Message to: Text? for: 16: 0=Please callback 1=Someone is waiting 2=Appointment 3=Urgent call 4=Do not disturb 5=FAX waiting 6=Gespr.
HiPath 3000 Service Menu Pickup - directed Pickup - group Headset Account code Show call charges View call charges Timed reminder Remind at (HHMM): Remind at (HHMM):1230 One time only Daily Previous Microphone On/Off DTMF dialing Trunk flash Fax details Msg. from:2 back1 Ringing group on Hold key Enquiry internal Trunk key General Call Key Tel.
HiPath 3000 Service Menu *92=Change Speed Dial Abb. dial no: *0:- *0:e.g. 12345 Next Next entry Save entry End Change entry Back Delete *93=Change PIN UCD End Dial Pause Lock code:***** New Lock code:***** Re-enter code:***** Lock code saved UCD: Processed by: e.g.
HiPath 3000 Service Menu Destinations *1=Forwarding on Call forwarding all to: all to: e.g. 12345 Ext. to: Ext. to: e.g. 12345 Int. to: Int. to: e.g. 12345 1=all calls 1=all calls Save entry 2=external calls only 3=internal calls only 2=external calls only 3=internal calls only Previous End End Forwarding off #1=Forwarding off? CFNR to: CFNR to: e.g.1234 Save entry *495=CFNR on #495=CFNR off CFNR on Previous CFNR to: e.g.
HiPath 3000 Service Menu #97=DND off *69=Absence text on Text: Out to lunch 0=Will return at: Save entry 1=On vacation until: Previous 2=I am out until: 3=Out all day 4=Out to lunch 5=Not available 6=Home phone: 7=Contact 8=Avail at: 9=Am in room: Enter message text End Silent ringing on Silent ringing *98=Silent ringing on Silent ring. off #98=Silent ring. off *68=Send Message Message to: Msg.
HiPath 3000 Service Menu Previous #68=View sent message Message to: XXXX Text_Text_Text Text Time/date sent at:hh:mm today delete delete delete Next Next Next End Previous Previous End #58=View callbacks? HF answerback on *96=HF answerback on HF answerback off #96=HF answerback off Call ID suppressed *86=Suppress call ID Call ID restored #86=Restore caller ID Waiting tone off *87=Waiting tone off Waiting tone on #87=Waiting tone on 132
HiPath 3000 Service Menu *55=Call waiting? *57=Pickup - group? *0=Ret.
HiPath 3000 Service Menu Greek Slovenian Croatian Estonian lettisch Lithuanian Chinese Slovak Further languages Catalan End German(2) English(2) Romanian Bulgarian Macedonian Serbian-Cyrillic Serbian-Latin Further languages End Number 19 *940=Phone test "Test process" CFSS to: *9411=CFSS on End CFSS to: 12345 Save entry Previous CFSS to: 12345 #9411=CFSS off delete End *994=Service call Previous? 134 Callback index:
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