Documentation HiPath 1100 HiPath 1120, HiPath 1150, HiPath 1190 OpenStage 15 T User Manual Communication for the open minded Siemens Enterprise Communications www.siemens.
Introduction Introduction The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and HiPath 1190. The features and operation of these systems are very similar. Their differences stem from their capability regarding the number of extensions, external lines and optional modules available.
Introduction Important Notes Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accessories manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.
Introduction Introduction Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Getting to know your OpenStage phone . . . . . . . . . .
Introduction Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Seizure of a specific line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Functions used when receiving calls . . . . . . . . . . .62 Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Individual . . . . . . . . . . . . .
Introduction Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Relay Status Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Acknowledging/deactivating a General alarm . . . . . . . . . . . . . . . . . . . . 97 Disabling a general alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Practical guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131 Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 131 132 133 Index. . . . . . . . . . . . . . . . .
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. The user interface of your OpenStage 15 T 1 2 4 3 5 6 7 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Æ page 14. 3 Audio keys are available allowing you to optimally configure the audio features on your telephone Æ page 11.
Getting to know your OpenStage phone OpenStage 15 T rear panel Power supply (if necessary) HiPath Countryspecific cable Key Module Handset OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs Æ page 12. You can only attach one OpenStage Key Module 15 to your OpenStage 15 T.
Getting to know your OpenStage phone Keys Audio keys Key Function when key is pressed - Set volume lower and contrast brighter Æ page 75. n Turn loudspeaker on/off (with red LED key) Æ page 21. + Set volume louder and contrast darker Æ page 75. Caller list key and Menu key Key Function when key is pressed O Open mailbox (with red LED key) Æ page 15. N Open Program/Service menu (with red LED key) Æ page 17. Navigation keys These are used to manage most of your phone’s functions and display.
Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module Æ page 10. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: • Function keys Æ page 58 • Repdial/Direct station selection key Æ page 59 Each key can be programmed with one function.
Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. To enter a digit in an alphanumerical input field, hold down the relevant key.
Getting to know your OpenStage phone Display Your OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs Æ page 74. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode. Example: Time 10:29 220870 WE 05 . .08.07 : HiPath 1190 > Date Open the idle menu Own phone number Idle menu Press the : navigation key in the idle mode Æ page 11, the idle menu then appears. You can call up various functions here.
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access service messages. Voicemail Press the mailbox key O. If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the stored messages. For further information about how to edit the entries, please see Æ page 72 and Æ page 77.
Getting to know your OpenStage phone Caller list Calls to your phone and numbers dialed from your phone are recorded chronologically in the caller list, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 10 outgoing calls, and the last 10 incoming calls in chronological order. Each call is assigned a time stamp. The most recent entry in the list that has not yet been retrieved is displayed first.
Getting to know your OpenStage phone Service menu Use the N menu key to reach the Program/Service menu for your communication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: f Further entries are available Menu option The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.
Using the HiPath 1100 Features Using the HiPath 1100 Features Considerations The system telephone model used for describing all of the HiPath 1100 features is the OpenStage 15 T. For each usage procedure, please check the model of the system telephone in use. To adjust device settings, consult the instruction manual. For information on basic functions refer to the Quick Reference Guide for system telephones. The information in this document provides only general descriptions of the features.
Using the HiPath 1100 Features System signaling tones During feature configuration, the system uses the following signaling tones: Tone Meaning Internal dialing tone The system is ready to receive and send call information. Signaling tone Connection established. Ring signal is being applied to phone number. Dial tone Network accepted information request and is sending a request for further information. Busy signal It indicates to the caller that the number is busy.
Functions used when making calls Step by step Functions used when making calls Making calls Considerations • • • • When authorized, it allows you to call external numbers1 on a public network. The HiPath 1100 can also be programmed to require pressing the "Internal" key before an internal number can be dialed. When this is the case, there is no need to enter an external line access code to dial an external number ("Automatic Seizure of an external line2). Check with your system’s support technician.
Functions used when making calls Step by step ...Using the speakerphone \ Handset on the hook. n Press this key. j • For an internal call: Enter an extension number (e.g., 11/101). or • For an external call: Enter the access code to access an external line (e.g., 0) and the external number you want to call. w [ Wait for the call to be answered. Start conversation. ...With the Handset on the hook \ Handset on the hook. j • For an internal call: Enter an extension number • (e.g., 11/101).
Functions used when making calls Step by step ...Using a group of external lines1 An extension can originate external call or calls to a Master PABX through a group of external lines. j Enter the number of the appropriate group of external lines to access an external line. • 0 or 890 up to 899 = group of external lines; w Wait for a dial tone. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. ...
Functions used when making calls Step by step Speaker This feature turns the speaker on temporarily to allow other people in the same room to participate in the conversation. Inform the called party that the speaker is on. Required: Conversation using the handset. To activate n Press this key. The LED comes on To deactivate n Press this key. The LED goes off. Ending a Call \ Replace the handset or n Press this key. The LED goes off. or S Press the "EXIT" key.
Functions used when making calls Step by step Speed dialing Frequently used telephone numbers can be stored as abbreviated numbers in two types of phonebooks or speed dialing directories: • System speed dialing1 The system speed dial stores up to 250 numbers (000 to 249). Most frequently used by users HiPath 1100. Numbers stored pbe used fro many extension (if authorized, check with your support technician).
Functions used when making calls Step by step Programming speed dialing Programming Individual speed dialing The speed dialing numbers stored in the Individual speed dialing directory are only available for the extension in which they were entered. These numbers can be updated, modified and deleted. Each extension can have up to 5 speed dialing numbers of 20 digits each. N Press this key. Select and confirm. *92=CHANGE SPEED DIAL? or *92 Enter the code to program a speed-dial number.
Functions used when making calls Step by step Press until you see the abbreviated number you want. NEXT? If a number is already stored, the name will be indicated (if registered). or SEE EXTENSION NUMBER? Confirm to view the telephone number corresponding to the speed-dial number. Continues in Common procedures. Common procedures The following menus are common in the programming/ administration sequence of the speed dialing directory. CHANGE? Select and confirm.
Functions used when making calls Step by step Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E." • Key "0" = enters a space. • Keys "1" and "#" = delete the last character entered. Optional You can insert a pause ("p") between the digits by pressing the Redial key. Each "P" character inserts a 2-second pause (default) in the connection.
Functions used when making calls Step by step Phonebook search A phonebook search or and alphanumeric search allows an extension to look up a person’s number by the person’s name when making a call. Required: Names were assigned to the speed dialing numbers recorded. ^ Lift the handset. or n Press this key. The LED comes on. Confirm. DIRECTORY ? The first record is displayed. Select and press for viewing additional records. SCROLL NEXT? or Select and press for viewing additional records.
Functions used when making calls Step by step If no match is found for the letters entered or if it is not possible to enter letters at the moment, you will hear a short beeping sound. Optional Select and confirm. It deletes the last character that was entered If all characters are deleted, the first speed dialing entry will be displayed again. DELETE CHAR? Optional Select and confirm.
Functions used when making calls Step by step Calls not answered by an MSN/Call group (CG) appear in the list of "Unattended calls" of all the participants of the group. If one of the members of the group returns the call using the "Caller List" feature and the call is completed or any other extension takes the call, the record of this call will be removed from the list of "Unattended Calls" of all the members of the group.
Functions used when making calls Step by step N Press this key. or \ Replace the handset. or n Press this key. The LED goes off. Consultation about time of call and additional caller information Required: The desired record is shown in the caller list during the consultation. Select and confirm. DATE/TIME? or VIEW STATION NO.? or VIEW NAME? or WHO? Calling a number from a caller list1 Required: The record wanted is shown in the caller list during the consultation. CALL? Select and confirm.
Functions used when making calls Step by step External line reservation1 When there is no line available for making an external call, use the line reservation feature. Required: The user tried to access an external line and received a busy signal. Wait 7 s w Wait 7 seconds for the distinctive tone (whether or not reservation is automatic depends on the system settings). or Press to confirm. LINE RESERVATION? or *58 Enter the code to confirm line reservation. w Wait for a confirmation tone.
Functions used when making calls Step by step For Internet access The line reservation for the Internet access feature allows an extension to have exclusive access to a specific external line. The remaining extensions will not be able to use this line while this feature is activated. However, this does not prevent the line from receiving incoming calls as usual. Enter reservation/remove reservation on a line N Press this key. MORE FEATURES? f Select and confirm.
Functions used when making calls Step by step Callback1 This makes it possible for a call to be made automatically to an extension or external number (through a digital line) which is temporarily unavailable as soon as it becomes is available. Required: The destination number is not available. Callback due to no answer/busy Confirm. CALLBACK? or *58 Enter the code to confirm the recall.
Functions used when making calls Step by step n Press this key. The LED goes off. w Wait for the recall. Answering a Recall Required: Recall is activated. << >> The telephone rings (a distinctive ring). The display shows "CALLBACK:......" and the number you want to call. CALLBACK: ......? ^ Lift the handset. or n Press this key. The LED comes on. w [ Wait for the call to be answered. Start conversation. Recall verification/deactivation CALLBACK VERIFY/DEACTIVATE Select and confirm.
Functions used when making calls Step by step Override1 The Override feature allows the user to override a conversation. A beep signals that the conversation in progress has been overridden. Required: There is a conversation in progress at the call destination. Select and confirm. OVERRIDE? or *62 Enter the code to confirm the override. or S Press the "OVERRIDE" key. The called party and the caller hear a warning signal every two seconds.
Functions used when making calls Step by step Urgent call/Callback when busy1 The Urgent call feature is used when the extension being called is busy. Required: The destination called is busy. Wait a few seconds until the display shows "CALL WAITING" and the busy signal becomes a ring. CALL WAITING! w Wait for the call to be answered. If the configuration has been changed, do the following to reactivate the Urgent Call feature2 Confirm. CALLBACK? or *58 Enter the code to confirm an urgent call.
Functions used when making calls Step by step Hotline1 The Hotline feature allows an extension to automatically generate a call to a pre-programmed number in the system speed dialing as soon as the handset is lifted. ^ Lift the handset. or n Press this key. The LED comes on. w [ Wait for the call to be answered. Start conversation. Warmline2 Warmline is the length of time the extension should wait to call the first number configured as a Hotline.
Functions used when making calls Step by step Direct communication call This features activates sending voice messages to system telephones using the speakerphone). A message can be sent to an extension or a Call group (CG). When a message is sent, the called party hears a warning signal before the message is played and the display shows the caller’s name and number. Required: Destination number uses a Profiset 3030 or a telephone using the speakerphone. N Press this key. Select and confirm.
Functions used when making calls Step by step Handsfree answerback1 The called extension receives an Alert tone. The call using the speakerphone is established immediately after this tone is received. Required: The destination number has a system telephone with a speakerphone. Select and confirm. Handsfree answerback ON? or Handsfree answerback OFF? or *96 or #96 Enter the code to activate or deactivate answering. LCR2 The LCR (Least Cost Routing) is designed to lower telephone communications costs.
Functions used when making calls Step by step w [ Wait for the call to be answered. Start conversation. You can program the HiPath 1100 to send a warning tone if no external line is available for LCR (see Programming manual - Main Configurations - Warning Tone when LCR is not available). This will alert the user to the fact that the call is being completed by a standard carrier and that rates may be higher than usual.
Functions used when making calls Step by step ACS1 With ACS (Alternative carrier selection) the system can be set to use a specific carrier regardless of user’s selection. This feature is very useful for selecting the carrier that offers the best rates at the time of call or for setting the system to use one operator only. This is done by properly defining the rules.
Functions used when making calls Step by step j Enter the code to access an external line (e.g., 0). w Wait for an external line dial tone. j Enter the external number you want to call. w [ Wait for the call to be answered. Start conversation. When the LCR or ACS is activated, the extensions receive a false line tone for external dialing. Timer for outgoing external calls1 This setting specifies a maximum time for the duration of an outgoing external call for each extension.
Functions used when making calls Step by step Timeout for external calls1 The "timeout for external calls" feature defines a time "credit" for an extension to make external calls. In other words, when the total time of the external calls made reaches the time limit set for calls underway, these calls will be interrupted and no further calls may be made until more time "credit" is awarded.
Functions used when making calls Step by step View timeout This allows you to view the time elapsed and the time remaining for making external calls. Required: This feature must have been configured and activated for the extension. N Press this key. Select and confirm. #65 = Show time? or #65 Enter the code for "view timeout". or S Press the "TIMEOUT" key. HH:MM:SS Shows the time elapsed for 5 seconds. HH:MM:SS Shows the time remaining for 5 seconds. 06:30 27 SEC 03.
Functions used when making calls Step by step • • • • • • • ”Night service” Æ page 106 ”Suffix dialing” Æ page 58 ”Entrance telephone – door opener” Æ page 108 ”Electronic lock” Æ page 91 ”Speed dialing” Æ page 24 (system and individual) ”Relay” Æ page 96 ”Do not disturb” Æ page 70 Required: The telephone must be an MF telephone that is not part of the system, that is, an extension. ^ Lift the handset.
Functions used when making calls Step by step Using a Temporary MSN to make a call This feature allows you to use a temporary MSN from your own directory to make an external call. Or use the "”Programming the keys” Æ page 115" feature to assign a key to an MSN for monitoring incoming and outgoing calls. Required: You must know which selection option was configured (see Programming manual Assigning a temporary MSN) for accessing the MSN: • Enter the slot (001 ...
Functions used during calls Step by step Functions used during calls Consultation1 The Consultation feature allows the extension to make a consultation to a third party when a call is in progress. At the same time, it prevents the first caller from listening to the conversation. Required: A call must be in progress. Confirm. CONSULT? or S Press the "CONSULT" key j Enter the extension number (e.g. 11/101) or dial the access code for an external line (e.g., 0) then the external number.
Functions used during calls Step by step Transfer1 The Transfer feature allows an extension to transfer a call (incoming or outgoing) to another extension or to an external number. Required: A call must be in progress. Select and confirm. TRANSFER? j Enter the extension or external number. Optional ([) Let the caller know that there is a second call. Confirm. TRANSFER? or \ Replace the handset. or n Press this key. The LED goes off.
Functions used during calls Step by step If the consultation extension is busy or does not answer, or if you want to return to the first call before answering... Confirm. RETURN TO HELD CALL? or *0 Enter the code to return to the first call. w [ Wait to return. Proceed with the conversation. Toggle The toggle feature makes it possible to switch conversations between two calls. Required: A consultation is in progress. Select and confirm. TOGGLE? or N Press this key.
Functions used during calls Step by step Conference1 The conference feature allows a third party to participate in a conversation when a call is in progress. Three party call Required: A call must be in progress. Select and confirm. Consult? or Select and confirm. Start Conference? j Enter the extension (e.g., 11/101) or dial the access code for an external line (e.g., 0) then the number to be included in the conference. w Wait for the call to be answered. [ Inform the person about the conference.
Functions used during calls Step by step Conference with more than three participants Required: A three-way conference must be in progress. In a conference with more than three participants the extension that began the conference (master extension) may administrate up to 5 new participants (slave extensions).
Functions used during calls Step by step Adding a participant Required: A conference with more than three speakers activated and the extension as master. Conf.:n participants The display shows the number of participants. Add participant? Select and confirm. j Enter the extension (e.g., 12/102) or dial the access code for an external line (e.g., 0) then the number to be included in the conference. w Wait for the call to be answered. [ Inform the person about the conference. Select and confirm.
Functions used during calls Step by step Removing a participant The master extension can remove a slave extension at any time, while keeping the other participants in the conversation. Required: A conference activated and the extension as master. Conf.:n participants The display shows the number of participants. View conf parties? Select and confirm. Next? Select the participant to remove and confirm. Remove participant? Select and confirm to remove the participant.
Functions used during calls Step by step • If external call timer is activated and the master extension leaves the conference, the timer stays activated. When the time is up, the external lines will be disconnected but the other members of the conference will keep talking. End a conference The master extension can end the conference, disconnecting all the participants. Required: A conference activated and the extension as master. The display shows the number of participants. Conf.
Functions used during calls Step by step Parking1 The Parking feature can place up to 10 internal or external calls on hold and answer these at any extension. Required: A call must be in progress. N Press this key. Select and confirm. *56=Parking? or N Press this key. *56 Enter the code for Parking a call. or S Press the "PARK" key. 0 ... 9 Select a Parking slot (e.g., 0). \ Replace the handset. or n Press this key. The LED goes off. Recovering a parked call N Press this key. Select and confirm.
Functions used during calls Step by step Common Hold1 Common Hold allows external calls to be placed on hold using a programmable key (”Programming the keys” Æ page 115) configured with this option or using the display menu and retrieved from any extension that has a "Seizure of a specific line" key configured with the same external line or using the respective feature code.
Functions used during calls Step by step Suffix dialing1 Suffix dialing allows an extension to send information or MF commands during a call (e.g: for telebanking). Required: The call is in progress and the system accessed is ready to receive the information/codes. j Enter the information requested by the answering service. w Wait for confirmation of the data. \ When the consultation is completed, replace the handset. or n Press this key. The LED goes off.
Functions used during calls Step by step Retrieving a call on hold This allows a call waiting for a consultation to be recovered when the destination party of the consultation is busy or does not answer. Once the call is resumed, the destination is disconnected. Required: A consultation was made and the destination is busy or does not answer. Select and confirm. RETURN TO HELD CALL? or *0 Enter the code to return to the first call. w [ Wait to return. Proceed with the conversation.
Functions used during calls Step by step S Press the "Account code" key. j Enter the Account code (a sequence of up to 10 digits from 0 to 9). # If the Account code has not been configured using Hi- Path 1100 Manager or the option to validate the Account code is deactivated, this key closes the sequence of digits if the code has fewer than 10 digits. If the Account code has been configured using HiPath 1100 Manager and the option to validate the Account code is activated, this key should not be used.
Functions used during calls Step by step It is also possible to configure the system so that it is either mandatory or optional to enter a Account code at the start of the call. This setting can be made using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*) or programming code (see Programming Manual, A31003-K1160-B804-*-*, Account code type). The Account code can be configured in advance using HiPath 1100 Manager (see Account codes - A31003-K1160-B810-*-*).
Functions used when receiving calls Step by step Functions used when receiving calls Answering calls Extensions receive different ringing signals and tones depending on the type of call being received and the specified country setting. For example, some types of ringing signals are: • When receiving an internal call or callback, the telephone rings twice (two short beeps) at 4-second intervals.
Functions used when receiving calls Step by step Answering a call on hold If there is an intermittent signal in the background when a conversation is in progress, it means there is a second or an urgent call being made to that extension. Required: A call must be in progress. Select and confirm. CALL WAITING or N Press this key. *55 Enter the code for answering a call. or S Press the "CALL WAITING" key. or Select and confirm. TOGGLE? or *2 Enter the code to switch between two calls.
Functions used when receiving calls Step by step Pickup Group1 The group pickup feature allows any group extension to answer a call that rings at a different extension belonging to the same group (Ask your system’s support technician). Required: The extension rings briefly. The display shows: "CALL GROUP PICKUP.". Confirm. GROUP PICKUP? or N Press this key. *57 Enter the code for picking up a group call. or S Press the "PICKUP- GROUP" key. w [ Wait. Start conversation.
Functions used when receiving calls Step by step j Enter the extension number (e.g. 11/101). w [ Wait. Start conversation. Call forwarding1 This allows a call to be forwarded up to two times2 to another extension or call group, or even for a configured external number. Internal Internal call forwarding reroutes calls made to an extension to another specified extension or to a group associated to a voice mail server, Call group (CG) or Fax/DID. Select and confirm.
Functions used when receiving calls Step by step External1 The external call forwarding feature allows calls made to a specific extension to be forwarded to an external number. Select and confirm. ENABLE CALL FORWARDING? or *11 Enter the code for call forwarding. j Enter the number for accessing an external line: 1. For example, 0; 2. A group of external lines (e.g., 890). w Wait for a dial tone. j Enter the number you want to call. Confirm.
Functions used when receiving calls Step by step j Enter the number for the: 1. 2. 3. 4. Extension you want to call (e.g., 11/101). UCD Subscriber group for voice mail (e.g., 790). Call group (e.g: 770) Access to an external line (e.g., 0) and the external destination number. SAVE? Confirm. CF-NR TO:..... If call forwarding is activated, "CF-NR TO ..." will appear for a certain time in the display after you have switched off.
Functions used when receiving calls Step by step Conditional1 Incoming calls can be forwarded to a specified destination list, as configured in a TAPI-type application such as a Windows TAPI browser. The settings of the previous list or unconditional call forwarding will be replaced with the new list settings.
Functions used when receiving calls Step by step Disabling call forwarding This feature allows an extension to resume answering incoming calls. Internal/External N Press this key. MORE FEATURES? f Select and confirm. #11=FORWARDING OFF? or #11 Enter the code to deactivate call forwarding. Conditional N Press this key. Select and confirm. #0=RESET SERVICES? or #0 Enter the code to deactivate the features.
Functions used when receiving calls Step by step Do not disturb1 The Do not disturb feature prevents internal and external calls from being directed to an extension while allowing it to continue making and calls. When the handset is lifted there is a distinctive dial tone to remind the user that the feature is activated. N Press this key. MORE FEATURES? f Select and confirm. *97=DND ON? or *97=DND OFF? or *97 or #97 Enter the code to deactivate Do not disturb.
Functions used when receiving calls Step by step Voice mail1 Voice mail is an information tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, faxing, etc. The characteristic feature of voice mail is that communications are carried out by means of voice.
Functions used when receiving calls Step by step Message Waiting Indicator (MWI)1 The Message Waiting Indicator (MWI) is used in the HiPath 1100 to help manage voice mail Æ page 77. With this feature when a mailbox (internal or external) receives a new message, a signal or tone indicates that there is a message waiting. This indication is provided in the following manner: • By means of a key programmed as a MWI, in the case of system telephones.
Functions used when receiving calls Step by step MAILBOX? Select and confirm. SAVE? Confirm. or Select and confirm. ANOTHER KEY? Programming a key as a MWI for the external server1 A programmable telephone key is assigned as an indicator for a new message in the mailbox by using an external voice mail server. N Press this key. Select and confirm. *91= PROG KEY? or *91 Enter the programming code a key. S Select a programmable key. CHANGE KEY? Confirm. EXT. WAITING MSG? Select and confirm.
Functions used when receiving calls Step by step Activating receipt of an Internal MWI1 When a subscriber group is programmed as a VMIe group interface, it becomes a voice mail subscriber group that can be activated for signaling the moment a new message is waiting (see programming an extension - VMIe group interface in the programming manual). This is the only group with permission to deactivate the internal MWI. N Press this key. MORE FEATURES? f Select and confirm.
Functions used when receiving calls Step by step Accessing a mailbox To access your mailbox, call the direct access number (Voice mail subscriber group) and follow the voice mail system prompts. You can also do the following: • Record/Change a greeting announcement to be played when there is a call. • Listen to the messages left in your mailbox by callers. ^ Lift the handset. or n Press this key. The LED comes on. or S Select the "MESSAGE" key.
Functions used when receiving calls Step by step Leaving a message Most callers access the called party mailbox when the called party is not at the usual workstation (Voice mail forwarding). On such occasions, the caller hears a greeting announcement and can leave a message at the mailbox. Example: The HiPath 1100 receives a call from a user who is not at the company at that particular moment. The user’s extension is programmed to use the voice mail feature and forward the call to your mailbox.
Functions used when receiving calls Step by step Entry voice mail (EVM) The HiPath 1100 can be equipped with an integrated voice recording capability for "Entry voice mail". The support technician can configure up to 24 standard mailboxes, 2 of which are for forwarding (message for day/night service). Two parallel actions are allowed for call transfer and auto-answering (2 message ports).
Functions used when receiving calls Step by step Mailbox greeting configuration If the support technician has not already configured your personal voice mailbox. Required: Voice mailbox configuration has been authorized by the system’s support technician. 790 Enter the code for "Entry voice mail" (default = 790) j Enter the password for the mailbox (default = 1234). w [ Wait for the voice mail to answer the call. Follow voice mail prompts to make your selections.
Functions used when receiving calls Step by step Checking you personal mailbox Messages stored in your mailbox are indicated on your telephone as follows: • An audible tone is heard when you lift the handset. • The Caller list key blinks. • The number of messages stored is shown on the display. For example, "3 new messages". The number of messages shown on the display is the total number for all messages contained in the personal and all other mailboxes for the lines the user is a member.
Functions used when receiving calls Step by step j + * Enter your external number (MSN) and press the Asterisk (*) key during the message playback. j Enter your personal mailbox password (default = 1234). j Enter your mailbox number (the same as your internal extension number). w[ Wait for the voice mail to answer the call. Follow the voice mail prompts to make your selections. If your HiPath 1100 is configured "...
Functions used when receiving calls Step by step Groups1 A group consists of extensions linked by type or proximity. Its goal is to prevent calls from going unanswered when an extension is busy or absent. Call groups (CG) When a call to a Call group (CG) is received, it rings at all the extensions for that group. The first user (telephone) to answer the call initiates conversation with the caller. The other telephones stop ringing when the call is answered.
Functions used when receiving calls Step by step Calling a Hunt group (HG) j Enter the Hunt group number. • 780 to 789 = Hunt groups (HG); w [ Wait for the call to be answered. Start conversation. Hunt group (HG) and Call group (CG) Login and Logout1 Hunt group (HG) and Call group (CG) login and logout allow an extension to join or exit one or more of its groups at any time. Group login/logout Select and confirm.
Functions used when receiving calls Step by step S Press the "GP LOGON/GP LOGOFF" key. or R If an X appears next to the group number (e.g., 770) it means that a ringing signal for this group is activated. 770 X (Name) If a name has been stored for this group, it will be displayed (if configured by the system’s support technician). or If an X does not appear, it means that the ringing signal is deactivated. 770 (Name) or j Enter the Call group number.
Functions used when receiving calls Step by step or Select and confirm. The ringing signal for all groups is activated again. #=REJOIN ALL GROUPS? or * Enter the code for "REJOIN ALL GROUPS". UCD subscriber groups1 Each UCD (Uniform Call Distribution) subscriber group is formed by a maximum of 32 extensions. These extensions are assigned to answer calls destined to a specific number that identifies the group. The users of these extensions are called agents.
Functions used when receiving calls Step by step GP LOGOFF? or *401 Enter the code to login or logout of the UCD group. or #401 Enter the code to login or logout of the UCD group. or S Press the "UCD GROUP LOGON/LOGOFF" key. or R If the extension belongs to more than one group Select and confirm. GP LOGON? or GP LOGOFF? or *401 Enter the code to login or logout of the UCD group. or #401 Enter the code to login or logout of the UCD group. or S Press the "UCD GP LOGON/LOGOFF" key.
Functions used when receiving calls Step by step or j Enter the UCD group number. • 790 to 799 = UCD group; Confirm. The next number in the group will be displayed. NEXT? or Select and confirm. The ringing signal for the group displayed is activated. GP LOGON? or Select and confirm. The ringing signal for the displayed group is deactivated. GP LOGOFF? or Select and confirm. The ringing signal for all groups is activated/deactivated. UCDGRP.
Functions used when receiving calls Step by step The display indicates that the agent is available. AVAILABLE or The display indicates that the agent is unavailable. NOT AVAILABLE The message will only be shown if the extension is on the hook. UCD agent in Service/Out of Service This allows an agent to resume receiving calls in a group once he/she is available again. Or it prevents an agent from receiving calls within a group when he/she is busy with a request, such as a customer’s inquiry.
Functions used when receiving calls Step by step Show queue size to UCD agent This shows the number of calls in the hold queue of the UCD agent for 5 seconds on the left of the first line of the display. Required: The extension should be logged in to the UCD group. N Press this key. MORE FEATURES? f Select and confirm. *405=SHOW QUEUE? or *405 Enter the code to show calls in the queue. or R If the LED is lit, press the "Show queue" key.
Functions used when receiving calls Step by step Overflow extension1 An overflow extension only receives calls when the extension that was called is not available, that is, when it is busy, there is no answer, or the number called does not exist.
Miscellaneous functions Step by step Miscellaneous functions Changing the password for the electronic lock This is a security feature that protects against unauthorized use by setting a personal password. N Press this key. Select and confirm. *93=CHANGE PASSWORD? or *93 Enter the code to change the password. j Enter the current 5-digit password for the electronic lock (default is 00000). j Enter a new password. j Confirm the new password.
Miscellaneous functions Step by step Electronic lock1 The electronic lock allows the user to prevent unauthorized persons from making calls from that particular extension. When an extension is configured for using a special class of service (see Main Configurations – special class of service for blocked extensions, in the Programming manual) it will allow specific functions.
Miscellaneous functions Step by step Music on hold This feature plays pre-programmed music during the time an external call is on hold (see General programming - music on hold in the programming manual). The music can be heard, for instance, through a system telephone speaker, as background music. Select and confirm. MOH ON? or MOH OFF? or *9410 Enter the code to activate music on hold. or #9410 Enter the code to deactivate music on hold. The display shows that this feature is activated.
Miscellaneous functions Step by step or *9411 Enter the code to activate busy signaling. or . #9411 Enter the code to deactivate busy signaling. The display shows that this feature is activated. BUSY BY BUSY ON or BUSY BY BUSY OFF The display shows that this feature is deactivated.
Miscellaneous functions Step by step Language/country settings This allows you to configure the system specifically according to the country. Language and currency settings for the telephone display can also be configured. Required: The extension has permission to use this feature. N Press this key. MORE FEATURES? f Select and confirm. *9412=SET COUNTRY CODE? or *9412 Enter the code to select a country. j Enter the country code (8 digits). The code is stored and the system is restarted.
Miscellaneous functions Step by step Country Code Peru 75051002 Malaysia 76010255 IM English 85315585 Spain 96149549 China 98245912 China2 98245924 IM Spanish 98256348 India 98274553 Argentina 99195953 Philippines 99251479 Turkey 53951509 Latvia 23730903 Lithuania 54369901 Italy 70129594 Australia 99168546 United Kingdom 54721445 France 68141859 Korea1 99251480 Germany 45109382 Netherlands 49545821 Belgium 25279542 Austria 48376691 Czech Republic 98385917 [1]
Miscellaneous functions Step by step Relay1 The relay on the HiPath 1120 music module is used to control all peripheral equipment, such as the door opener, etc. N Press this key. Select and confirm. *90= CONTROL RELAY ON? or *90= CONTROL RELAY OFF? or *90 or #90 Enter the code to activate or deactivate the relay. If a Fax/DID feature was configured...
Miscellaneous functions Step by step Relay Status Check This feature allows you to check whether the relay is ON or OFF. Required: System telephone with a display. N Press this key. MORE FEATURES? f Select and confirm. *9414=RELAY STATUS? or *9414 Enter the code for checking the status of the relay. Acknowledging/deactivating a General alarm If the support technician configured the alarm feature for your extension, it will ring whenever there is an alarm condition on the HiPath 1100.
Miscellaneous functions Step by step Disabling a general alarm If an alarm system has been activated, in addition to the alarm signal, it can be deactivated. #9414 Enter the code to deactivate a general alarm. j Enter the access code (default is 31994). Alarm clock The Alarm clock allows you to program an extension to send the user a reminder at a specific time, at fixed time intervals or cyclically. To use this feature you must specify and store the time when the reminders alerts should be sent.
Miscellaneous functions Step by step For type 4 timed reminder Enter the day, month, hour, minutes (e.g., 05080830 for only j August 5, 8:30 a.m.). Confirm. SAVE? or If you make a mistake: Select and confirm. All digits that were entered are deleted and the display returns to the Time Reminder options. PREVIOUS? j Enter the hour in a 4-digit format. For example, 0905 for 9:05 a.m. or 1430 for 2:30 p.m. Confirm. SAVE? or If you make a mistake: Select and confirm.
Miscellaneous functions Step by step Alarm clock/Announcement association The alarm clock/announcement association allows you to associate an announcement to the scheduled time reminder feature. The second announcement of the voice mail will be used to be played at the answering of a timer reminder call. N Press this key. *260 Enter the code. j Enter the extension number for which the announcement has to be associated (e.g., 11/101).
Miscellaneous functions Step by step COS (Class of Service) changeover1 The COS changeover feature authorizes the user to use a different system extension temporarily to make calls as if he was at his own extension but with a lower class of service. N Press this key. MORE FEATURES? f Select and confirm. *508=WALKING COS? or *508 Enter the code for COS changeover. j Enter the extension number for which you have authorization (e.g., 11/101).
Miscellaneous functions Step by step Data protection1 The data protection feature prevents audio signals generated by the system from affecting data equipment connected to the extension, such as faxes, modems, Internet connections or answering machines. N Press this key. Select and confirm. *490=CAMPON PROTECTION or *490=CAMPON PROTECTION or *490 Enter the code to activate data protection.
Miscellaneous functions Step by step Call waiting signaling tone With this feature you can block/allow a second call to automatically send a signal (call waiting) when a conversation is in progress. Required: The extension being called is busy. N Press this key. MORE FEATURES? f Select and confirm. #87=WAITING TONE ON? or #87=WAITING TONE OFF? or #87 or *87 Enter the code to activate or deactivate the call waiting signal.
Miscellaneous functions Step by step Room Monitor1 The Room Monitor feature uses a telephone handset as a microphone to capture audio signals in a room. To activate N Press this key. Select and confirm. *88=BABYPHONE? or *88 Enter the code to activate the Room Monitor feature. ^ Lift the handset and position it towards the object to be monitored. or n Press this key. The LED comes on To deactivate \ Replace the handset. or n Press this key. The LED goes off. Room Monitor ...
Miscellaneous functions Step by step ... From an external telephone Required: The telephone must be a DTMF telephone or you must be able to switch it to DTMF. The telephone is not connected to the system. j Connect to the HiPath 1100. Enter the DISA-MSN number (ask your support technician). j Wait for a continuous tone (if necessary, switch to DTMF) then enter your internal number and the lock’s password. j Enter the number for the extension to be monitored. w [ Wait.
Miscellaneous functions Step by step Night service1 The night service feature activates DIDs on the night table. It can be activated or deactivated at any system extension. When night service is ON - for example, at lunch time or after business hours-- all external calls are forwarded to a specified internal extension (Night destination). The night service extension and the required password for activation/deactivation are specified by the system’s support technician.
Miscellaneous functions Step by step Call forwarding when there is no answer on a digital line In some circumstances incoming calls over a digital line are forwarded to an Overflow extension after a specified timeout. 1. When no MSN number is assigned to an extension number. 2. When an MSN number is assigned to an extension number. The MSN number incoming call rings at the extension assigned to it.
Miscellaneous functions Step by step Entrance telephone – door opener1 This feature lets the system allow certain pre-programmed extensions to order a door to open using an entrance telephone device equipped with door opening control. Required: The entrance telephone extension has permission to open the door. A call is received from the entrance telephone ^ Lift the handset. or n Press this key. The LED comes on or T Press the flashing "OPEN DOOR" key once to answer. Confirm.
Miscellaneous functions Step by step n Press this key. The LED comes on. or S Press the "OPEN DOOR" key once to call. N Press this key. Select and confirm. *61=Open Door? or *61 Enter the code to open the door. note For the two options above, if the system has more than one entrance telephone installed and the extension had permission to open the door, the system will request the extension number of the entrance telephone. Asks you which entrance telephone you wish to open the door.
Miscellaneous functions Step by step Activating system programming System programming mode allows extension 11 on the HiPath1120/1150 and extension 101 on the HiPath 1190 to access the programming codes and change system features. N Press this key. MORE FEATURES? f Select and confirm. *95=PROG. SYSTEM? or *95 Enter the programming code. j Enter your 5-digit password (the default is: 31994). j Enter the codes and their complements according to Programming manual.
Miscellaneous functions Step by step j w The remote programmer must now enter the system’s password on an MF telephone (the default is 31994) and wait for a confirmation tone. j w To set the required configuration, proceed as if the re- mote telephone were locally connected to the system. If there is a DID installed If the system is equipped with a Fax/DID module programmed as an external line DID. *95 w Enter the code using a remote MF telephone after the call is answered.
Miscellaneous functions Step by step The system will be available for remote configuration via the application for a specified time period. Fax received If the system has a Fax/DID Module and a fax machine, you can program a key to indicate when a fax was received. Required: Fax/DID Module installed and configured. Confirm. FAX RECEIVED? or R Press the illuminated "FAX RECD" key. Assigned group1 The associated group feature provides quick access to extensions that must communicate continually.
Miscellaneous functions Step by step Executive/secretary function If this function is available (consult your service personnel) the following keys are configured on the executive telephone: • Call Forwarding Unconditional (to secretary). • Call Pickup group. • Temporary MSN with the executive’s private MSN (in case of using ISDN lines). On the secretary telephone the following keys are configured: • Do Not Disturb. • Call Pickup group (optional).
Miscellaneous functions Step by step Call charge consultation1 If call charges for calls made have been established, the system will have the ability to show the totals for the calls on the displays of system telephones.
Miscellaneous functions Step by step Programming the keys1 Programming the Keys allows the extension to attribute functions to the programmable keys of the OpenStage 15 and OpenStage Key Module 15. You can also do this with the HiPath 1100 Manager application . Procedure for programming the keys N Press this key. Select and confirm. *91= PROG KEY? or *91 Enter the programming code a key. S Select a programmable key.
Miscellaneous functions Step by step ANOTHER KEY? Select and confirm. The feature can now be activated by pressing the key. For features that can be activated or deactivated, such as "DO NOT DISTURB", simply press the appropriate key once to enable it and then again to deactivate it.
Miscellaneous functions Step by step ”Anonymous Caller ID (Trace)” Æ page 129 ”Message Waiting Indicator (MWI)” Æ page 72 ”Override” Æ page 36 ”LCR Bypass” Æ page 41 ”Caller Lists” Æ page 29 ”Hunt group (HG) and Call group (CG) Login and Logout” Æ page 82 ”UCD group login/logout” Æ page 84 ”Show queue size to UCD agent” Æ page 88 ”Storing a phone number in a programmable key” Æ page 121 ”System error messages” Æ page 132 ”Room Monitor” Æ page 104 ”Silent monitoring” Æ page 36 ”Do not disturb” Æ page 70 ”Se
Miscellaneous functions Step by step Programming a procedure key You can store numbers and functions that include more than one action, that is, you can assign multiple commands to a single telephone key. Thus it is possible, for instance, to store a ”Account code” Æ page 59 function with all its required data (Account code + external number) to a single key. You can also store number that require additional data. N Press this key. Select and confirm.
Miscellaneous functions Step by step The number sequence assigned to the key is called when the key is pressed. For procedures with features that can be activated/deactivated, press the key to enable and press it again to deactivate the feature. The Procedure key can also be activated during a call. The numbers are stored in the memory and automatically sent as MF signals. In addition, interdigit pauses can be set into the dialing procedure.
Miscellaneous functions Step by step RELEASE CALL? Select and confirm. SAVE? Confirm. or If you make a mistake: PREVIOUS? Select and confirm. All digits that were entered will be deleted. EXIT? Press to exit. Deleting key assignment N Press this key. Select and confirm. *91= PROG KEY? or *91 Enter the programming code a key. S Select a programmable key. If the key is already pro- grammed for another function, this information will be displayed. DELETE KEY? Confirm. EXIT? Press to exit.
Miscellaneous functions Step by step Storing a phone number in a programmable key Programmable keys can also be used to store numbers that are used most often. System telephone with a display N Press this key. Select and confirm. *91= PROG KEY? or *91 Enter the programming code a key. S Select a programmable key. If the key is already pro- grammed for another function, this information will be displayed. CHANGE KEY? Confirm. NUMBER? Select and confirm. j Enter the extension number (e.g.
Miscellaneous functions Step by step System telephone without a display *91 Enter the programming code a key. S Select a programmable key. If the key is already as- signed, the programmed function will be overwritten. j Enter the extension number (e.g. 11/101), external number, Call group (CG) (for example: 770) or Hunt group (HG) (for example: 780). When an extension number is programmed, the key will light up to indicate whether or not the extension is being used or called.
Miscellaneous functions Step by step Date and time settings If authorized, you can set the HiPath 1100 date and time. The date and time can be shown on your system telephone display. N Press this key. MORE FEATURES? f Select and confirm. SET SET SYSTEM CLOCK j Enter the date (day, month and year) in a 6-digit format. For example, 110903 for November 9, 2003. SAVE? Confirm. or If you make a mistake: PREVIOUS? Select and confirm. All digits that were entered will be deleted.
Miscellaneous functions Step by step Admin of extensions names This allows you to insert, edit or delete the content of the following items: • System speed dialing; • The names of extensions and groups (HG, CG and EVM). Required: Use the first extension equipped with a telephone with display to enter administration mode. *9495 Dial the code to enter name administration mode. j Enter the electronic lock password (PIN) of the extension (default:0000). Select and confirm the option desired.
Miscellaneous functions Step by step Entering Letters 1x 2 Letter A 2x 2 Letter B 3x 2 Letter C 4x 2 Number 2 1x 3 Letter D, and so on. Example: Press the "2" key three times to enter the letter "C" or press "3" twice to enter the letter "E." • Key "0" = enters a space. • Keys "1" and "#" = delete the last character entered. Confirm. SAVE? or If you make a mistake: Select and confirm. All information is deleted. PREVIOUS? or Delete the name you entered. Select and confirm.
Miscellaneous functions Step by step PABX Trace log PABX Trace is a tool used to monitor the events that have occurred in the PABX during a certain period. These events are defined while the system is being programmed using the programming code (code 246) or using HiPath 1100 Manager. This information can be downloaded using the HiPath 1100 Manager so that the support technician can check the system. Start/Stop PABX Trace log The information will be saved in a volatile memory.
Special functions for ISDN Lines Step by step Special functions for ISDN Lines Call forwarding on an ISDN line The call forwarding on a digital line feature allows calls to be rerouted to an external number. Depending on whether this feature is programmed, the call parties may see call the MSN/Attendant number of the switch or the original numbers of the participants (see programming manual - A31003-K1160-B804-*-, "no DIV.
Special functions for ISDN Lines Step by step Select and confirm. All digits that were entered are deleted and the display returns to the call forwarding options. PREVIOUS? Disabling call forwarding Select and confirm. EXT FORWARDINGOFF? or #64 Enter the code to deactivate call forwarding. Enter the type of call forwarding wanted. 1=IMMEDIATE? or 2=NO ANSWER? or 3=BUSY? or 1 or 2 or 3 Enter an option. j Enter the call forwarding MSN. SAVE? Confirm.
Special functions for ISDN Lines Step by step Anonymous Caller ID (Trace)1 Allows a local carrier to identify external and malicious anonymous callers. The caller ID can be determined during a call or up to 30 seconds after a call. However, it is critical that the handset remains off the hook. Required: An external call must be in progress. N Press this key. Select and confirm. *84=TRACE CALL? or *84 Enter the code to deactivate the trace. ^ Keep the handset off-hook.
Special functions for ISDN Lines Step by step Using features provided by a carrier over an ISDN network In some countries, you may access features offered by a local carrier for ISDN lines (ask your system’s technical support personnel for further information). N Press this key. MORE FEATURES? f Select and confirm. *503= ISDN.FEAT.ON? or *503 Enter the code to activate. or There is an external call in progress. Select and confirm. KEYPAD? j Enter the external code.
Practical guide Step by step Practical guide Care of the telephone • • • To clean the telephone, use a slightly damp cloth or an antistatic cloth. Never wipe the phone with a dry cloth! If necessary, you may use a diluted mild detergent (commercially available). After cleaning, thoroughly remove the detergent using a cloth dampened with water. Do not use alcohol-based detergents or any abrasive cleaning products.
Practical guide Step by step System error messages This function indicates that an error has occurred in the system. The error is signaled on the keys and on the displays of system telephones. Required: System telephone with a display. T Select the flashing "SYS ERR MSG" key programmed for indicating system error messages. Navigate through the display to read the message and confirm. Responding to system error messages ERROR MESSAGE Possible cause: An error occurred with one of the features.
Practical guide Step by step Display Messages This feature shows information on the telephone display about actions performed by the user. ERROR ACK Possible cause: This message confirms that an error has occurred. CDR BUFFER FULL Possible cause: Memory space available for tickets is full. Tickets will be overwritten. FRAUD DTCT DISA Possible cause: DISA password entered incorrectly at least three times. Possible action: Enter the correct password.
Index Index A Account code .............................................. 59 Acknowledging/deactivating a general alarm disabling a general alarm ...................... 98 ACS .............................................................. 42 Alarm clock ................................................. 98 schedule timed reminders .................... 98 scheduled time reminder call ............... 99 Answering calls .......................................... 62 answering a call on hold ....................
Index Functions used during calls ...................... 48 Account code .......................................... 59 common hold .......................................... 57 conference .............................................. 51 consultation ............................................. 48 flash on external line .............................. 58 parking ...................................................... 56 retrieving a call on hold ......................... 59 suffix dialing ...................
Index M N Mailbox ........................................................ 77 configure .................................................. 78 consulting ................................................ 79 enabling ................................................... 78 Making calls ................................................ 20 considerations ........................................ 20 ending a call ............................................ 22 using a group of external lines .............
Index S V Second attendant ....................................... 80 Service menu .............................................. 17 Silent monitoring ........................................ 36 Speaker ........................................................ 23 Speed Dial programming speed dialing directory . 25 speed dial settings ................................. 25 Speed dialing .............................................. 24 individual speed dialing .........................
Accessories Accessories The use of optionals improves performance and provides greater comfort for the user while s/he works. OpenStage Key Module 15 Features: • 18 additional freely programmable keys with LEDs; function, speed dial or line keys (one layer). • Key labeling by sheet of paper. • Available colors: ice blue, lava. • At most one Key Module per telephone is possible. No combination with other Key Modules and OpenStage Busy Lamp Field 40.
Feature codes Feature codes Symbols Symbols Explanation numbers, keys, password, internal or external numbers, 44, #, j... Enter etc.
Feature codes Description HiPath 1120 HiPath 1150 EVM - Default internal number HiPath 1190 790 EVM - Message ports 7491 and 7492 EVM - Virtual Ports 744 to 747 Fax/DID - Virtual message ports 740 to 743 USB/CAPI line 10 Substitution for * and # 100 75 and 76 (accordingly) Features Features can be selected as follows: 1. Using the Navigation keys in the Main Menu 2. Using the Service menu key then browsing the feature option list 3.
Feature codes Feature Code Speaker Activate/deactivate speakerphone n Activate/deactivate speaker [n Checking relay status Admin of extensions names (1 OpenStage with system display) *9414 *9495 + j PIN extension + System Speed Dial or Extension/Group Seizure of an external line External call 0 j External call using a group of external lines 890.899 j external line Seizure of a Specific External Line 801.
Feature codes Feature Individual speed dialing Programming Code *92 + * + 0.4 CHANGE? j number SAVE? Handsfree answerback Activation *96 wait for w Handsfree answerback Deactivation #96 wait for w Direct communication call *80 j extension with system telephone wait for w [ speak the message Internal call j extension Calling a Call group (CG) 770. 779 Calling a Hunt group (HG) 780. 789 UCD subscriber group 790. 799 Urgent Call (busy extension) wait for w 1) ^ j (busy).
Feature codes Feature Code Callback 1) j does not answer RECALL? To activate or *58. (Extension does not answer or is busy) w Wait. The telephone rings ^ [ or 2º) Wait w \. Wait.
Feature codes Feature Code Recovering a Call on hold N *0 if busy or no answer Internal Transfer When an analog trunk programmed as “Type of answer- [ j extension \ ing signal” or a digital line is be- External ing used, you must wait for an answer before transferring the [ < : TRANSFER? call.
Feature codes Feature Call forward no answer or busy Activation Code *14 j extension, Voice mail group, call group or external line = Call forward no answer or busy Deactivation #14 j Do not disturb Activation *97 Do not disturb Deactivation #97 EVM: Consultation at the extension being used 790 VM group j password Consultation from another extension 790 VM group j password j extension [ Consultation from an external extension [ j your external number + * j password j extension Miscellaneous
Feature codes Feature Code Busy signal when extension is busy Activation *9411 = Busy signal when extension is busy Deactivation #9411 System programming mode Activation *95 j password j codes Disabling Features (Call forwarding, Do not disturb, data protection, alarm clock, Callback and speakerphone autoanswering) #0 Language/Country settings *9412 j country code Call group (CG) and Hunt group (HG) Login Call group (CG) and Hunt group (HG) Logout *85 j group (if the extension belongs to more t
Feature codes Feature Code Remote configuration using an MF telephone 1) The local programming extension is talking to the remote programmer: *991 w \ Remote programmer must provide: j password j programming codes. or 2) Remote programmer dials the system and is attended by the Fax/DID feature: *95 j password j Programming codes.
Feature codes Feature Code PABX Trace log Stops #177 Extended PABX Trace log to enable *178 Extended PABX Trace log to deactivate #178 Alarm clock Alarm clock Daily *461 j time (for example 1230) = Alarm clock Daily, except weekends *462 j time (for example 1230) = Alarm clock After a specified time period *463 j time (e.
Feature codes Feature Code Sub-PABX Flash on analog trunk N *51 Operation as Sub-PABX 890.
Feature codes Notes: • For Korea, the numbering plan changes as follows: a) Access to the group of external lines is done with digit "9" instead of "0"; b) Calling an operator terminal is done with digit "0" instead of "9"; c) group call pickup is done with the sequence "*0" instead of "*57" d) Recovery of a parked call is done with sequence "*57" instead of "*0"; • Feature codes can be changed in the HiPath 1100 Manager. An expert should be consulted in this case.
Copyright © Siemens Enterprise Communications GmbH & Co. KG Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-K1270-U115-1-7619 Communication for the open minded Siemens Enterprise Communications www.siemens.
