Specifications

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Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open

Documentation

Asterisk

OpenStage 15, OpenStage 20, OpenStage 40,

OpenStage 60, OpenStage 80

Administration Manual

A31003-S2000-M102-6-76A9

Summary of content (298 pages)

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Documentation Asterisk OpenStage 15, OpenStage 20, OpenStage 40, OpenStage 60, OpenStage 80 Administration Manual A31003-S2000-M102-6-76A9 Communication for the open minded Siemens Enterprise Communications www.siemens.
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Copyright © Siemens Enterprise Communications GmbH & Co. KG 2007 Hofmannstr. 51, D-80200 München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No.: A31003-S2000-M102-6-76A9 Communication for the open minded Siemens Enterprise Communications www.siemens.
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bkTOC.fm Nur für den internen Gebrauch Content Content 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 About the Manual. . . . . . . . . . . . . . . . . . . . . . . . . .
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bkTOC.fm Content Nur für den internen Gebrauch 3.2.2.2 Automatic VLAN discovery using LLDP-MED . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 3.2.2.3 Manual configuration of a VLAN ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 3.2.3 LLDP-MED Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 3.3 IP Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bkTOC.fm Nur für den internen Gebrauch Content 3.5.4 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.4.1 Transfer on Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.4.2 Transfer on Hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.5 Message Waiting Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bkTOC.fm Content Nur für den internen Gebrauch 3.9.3 Dial Plan (V2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-98 3.10 Distinctive Ringing (V2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-100 3.11 Transferring Phone Software, Application and Media Files . . . . . . . . . . . . . . . . . . 3-102 3.11.1 FTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bkTOC.fm Nur für den internen Gebrauch Content 3.17 Restart Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.18 Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.19 SSH - Secure Shell Access (V2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.20 Display License Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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bkTOC.fm Content Nur für den internen Gebrauch 4.1 Canonical Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4.1.1 Canonical Dialing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4.1.2 Canonical Dial Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 4.1.2.1 Conversion examples . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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uebersicht.fm Overview Important Notes 1 Overview 1.1 Important Notes Do not operate the equipment in environments where there is a danger of explosions. Q For safety reasons the phone should only be operating using the supplied plug in power unit. Use only original Siemens accessories! Using other accessories may be dangerous, and will invalidate the warranty, extended manufacturer’s liability and the CE mark. Never open the telephone or add-on equipment.
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uebersicht.fm Overview Maintenance Notes 1.2 Maintenance Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accessories may be dangerous, and will invalidate the warranty and the CE mark. Never open the telephone or a key module. If you encounter any problems, contact System Support. 1.3 About the Manual The instructions within this manual will help you in administering and maintaining the OpenStage phone.
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uebersicht.fm Overview Conventions for this Document • • • If a later version contains more or less parameters compared to previous software versions, the screenshot of the older version is shown. If the title of a mask (e.g. "Pixel saver" vs. "Energy saving") or the name of a parameter (e.g. "Time Zone" vs. "DST zone") has changed, the later version is shown. If a parameter has moved from one mask to another, both older and later versions are shown. The same is true for the local menu paths.
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uebersicht.fm Overview The OpenStage Family 1.5 The OpenStage Family 1.5.1 OpenStage 60/80 9 5 2 1 6 3 7 8 4 10 1 With the handset, the user can pick up and dial calls in the usual manner. 2 The graphic display provides intuitive support for telephone operation. 3 The mode keys provide easy access to the phone’s applications. 4 With the TouchGuide, the user/administrator can navigate in the phone functions, applications, and configuration menus.
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uebersicht.fm Overview The OpenStage Family 1.5.2 OpenStage 40 7 5 2 1 6 3 4 8 1 With the handset, the user can pick up and dial calls in the usual manner. 2 The graphic display provides intuitive support for telephone operation. 3 The fixed function keys provide access to frequently used telephony functions. 4 With the 5-way navigator, the user/administrator can navigate in the various phone functions, applications, and configuration menus.
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uebersicht.fm Overview The OpenStage Family 1.5.3 OpenStage 20 2 1 3 5 4 6 1 With the handset, the user can pick up and dial calls in the usual manner. 2 The display provides intuitive support for telephone operation. 3 The fixed function keys provide access to frequently used telephony functions. 4 With the audio keys, the user can control the audio settings.
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uebersicht.fm Overview The OpenStage Family 1.5.4 OpenStage 15 1 2 3 4 5 6 7 1 With the handset, the user can pick up and dial calls in the usual manner. 2 The display provides intuitive support for telephone operation. 3 With the audio keys, the user can control the audio settings. 4 The fixed function keys provide access to frequently used telephony functions. 5 The keypad is used for entering phone numbers and text.
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uebersicht.fm Overview Administration Interfaces 1.6 Administration Interfaces You can configure the OpenStage phone by using any of the methods described in this chapter. 1.6.1 Web-based Management (WBM) This method employs a web browser for communication with the phone via HTTP or HTTPS. It is applicable for remote configuration of individual IP phones in your network. Direct access to the phone is not required. > 1.6.2 To use this method, the phone must first obtain IP connectivity.
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inbetriebnahme.fm Startup Prerequisites 2 Startup 2.1 Prerequisites The OpenStage phone acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers. 7 • • • • Only use switches in the LAN, to which the OpenStage phone is connected. An operation at hubs can cause serious malfunctions in the hub and in the whole network. Asterisk SIP server. An FTP Server for file transfer, e. g.
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inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2 Assembling and Installing the Phone 2.2.1 Shipment • • • • • Phone Handset Handset cable Subpackage: • Document "Information and Important Operating Procedures" • Emergency number sticker Emergency Number Sticker 2.2.
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inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2.3 1. Assembly Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset. 2.
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inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2.4 1. Connecting the Phone Plug the LAN cable into the connector at the bottom of the telephone and connect the cable to the LAN resp. switch. If PoE (Power over Ethernet) is to be used, the PSE (Power Sourcing Equipment) must meet the IEEE 802.3af specification.
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inbetriebnahme.fm Startup Assembling and Installing the Phone 3. If applicable, connect the following optional jacks: • LAN connection to PC • Headset (accessory) • Connection to add-on device (accessory) • • 2-6 Connection to external keyboard (accessory) USB master for connection to a USB device (e. g. accessory USB Acoustic Adapter) 7 To prevent damage on the OpenStage phone, connect an USB stick using the adapter cable C39195-Z7704-A5.
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inbetriebnahme.fm Startup Quick Start 2.3 Quick Start This section describes a typical case: the setup of an OpenStage endpoint in an environment using a DHCP server and the web interface. For different scenarios, cross-references to the corresponding section of the administration chapter are given. > Alternatively, the DLS (Deployment Service) administration tool can be used.
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inbetriebnahme.fm Startup Quick Start If the browser displays a certificate notification, accept it. The start page of the web interface appears. In the upper right corner, the phone number, the phone’s IP address, as well as the DNS name assigned to the phone are displayed. The left corner contains the user menu tree. 2. Click on the tab "Administrator Pages". In the dialog box, enter the admin password: 3. The administration main page opens. The left column contains the menu tree.
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inbetriebnahme.fm Startup Quick Start 2.3.2 Set the Terminal Number If the user and administrator menus are needed in the course of setup, the terminal number, which by default is identical with the extension number, must be configured first. When the phone is in delivery status, the terminal number input form is presented to the user/administrator right after booting, unless the Plug&Play facility of the DLS is used. For further information about this setting, please refer to Section 3.4.1.
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inbetriebnahme.fm Startup Quick Start 2.3.5 SIP Server Address The IP Address or hostname of the SIP server can be provided by DHCP. The option’s name and code are as follows: • option #120 "SIP Servers DHCP Option" For manual configuration of the SIP server address see Section 3.4.5.1, “SIP Addresses”. 2.3.6 Extended Network Configuration To have constant access to other subnets, you can enter a total of two more network destinations.
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inbetriebnahme.fm Startup Quick Start 2.3.8 Example DHCP server configuration The following description demonstrates by example how a DHCP server can be configured in order to build up a working infrastructure for OpenStage phones. The configuration example is tested with ISC DHCP server version 3 running on Debian Linux (packagename: dhcp3-server). On startup, the OpenStage phone sends a DHCP discovery message which contains the vendor-class-identifier option. The fixed value is OptiIpPhone.
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inbetriebnahme.fm Startup Quick Start Example dhcpd.conf # General configuration for all clients in the subnet subnet 192.168.2.0 netmask 255.255.255.0 { option domain-name-servers 192.168.2.2; option broadcast-address 192.168.2.255; option routers 192.168.2.251; option subnet-mask 255.255.255.0; option domain-name "phones.intranet"; option ntp-servers 192.43.244.
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inbetriebnahme.fm Startup Quick Start 2.3.9 Registering at Asterisk For registration at the Asterisk SIP server, a SIP user ID and passwort must be provided by the phone. The following procedure describes the configuration using the web interface (see Section 2.3.1, “Access the Web Interface (WBM)”; if the web interface is not applicable, please refer to Section 3.4.6, “Authenticated Registration”) for configuration via the local menu. 1. In the administration menu, select System > Registration.
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inbetriebnahme.fm Startup Quick Start 2.3.
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administration.fm Administration Access via Local Phone 3 Administration This chapter describes the configuration of every parameter available on the OpenStage phones. For access via the local phone menu, see the following; for access using the web interface, please refer to Section 2.3.1, “Access the Web Interface (WBM)”. 3.1 Access via Local Phone > The data entered in input fields is parsed and controlled by the phone. Thus, data is accepted only if it complies to the value range. 1.
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administration.fm Administration Access via Local Phone 3. Navigate within the Administration Menu OpenStage 60/80 Use the TouchGuide to navigate and execute administrative actions in the administration menu.
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administration.fm Administration Access via Local Phone OpenStage 20 Use the 3-way navigator to navigate and execute administrative actions in the administration menu. Press the m key briefly: - scroll up Hold down: - scroll to top of list Press the l key: - confirm entries - perform an action Press the l key briefly: - scroll down Hold down: - scroll to end of list OpenStage 15 Use the navigation keys to navigate and execute administrative actions in the administration menu.
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administration.fm Administration Access via Local Phone OpenStage 60/80 If a parameter is set by entering a number or character data, the onscreen keypad is used. Press the i key to enter the editor. Within the editor, solely use the key numbers or the Sensor Wheel for selecting numbers, characters, or groups of characters. The h key deletes one character in the input field, and the g key moves the cursor to the OK field.
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administration.fm Administration LAN Settings 3.2 LAN Settings 3.2.1 LAN Port Settings The OpenStage phone provides an integrated switch which connects the LAN, the phone itself and a PC port. By default, the switch will auto negotiate transfer rate (10/100 Mb/s, 1000 Mb/s with OpenStage 20/40/60/80 G) and duplex method (full or half duplex) with whatever equipment is connected. Optionally, the required transfer rate and duplex mode can be specified manually using the LAN port speed parameter.
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administration.fm Administration LAN Settings • PC port autoMDIX: Switches between MDI and MDI-X automatically.
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administration.fm Administration LAN Settings 3.2.2 VLAN VLAN (Virtual Local Area Network) is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains). Physically partitioning the LAN into separate VLANs allows a network administrator to build a more robust network infrastructure. A good example is a separation of the data and voice networks into data and voice VLANs.
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administration.fm Administration LAN Settings 3.2.2.1 Automatic VLAN discovery using DHCP To automatically discover a VLAN ID using DHCP, the phone must be configured as DHCP enabled, and VLAN discovery mode must be set to "DHCP". This is the default configuration. The DHCP server must be configured to supply the Vendor Unique Option in the correct Siemens VLAN over DHCP format.
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administration.fm Administration LAN Settings Administration via Local Phone To enable VLAN discovery by DHCP, select DHCP used in the Discovery mode menu. |--- Administration |--- Network |--- IP Configuration |--- Discovery mode 3.2.2.2 Automatic VLAN discovery using LLDP-MED As an alternative, the VLAN ID can be configured by the network switch using LLDP-MED (Link Layer Discovery Protocol-Media Endpoint Discovery).
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administration.fm Administration LAN Settings Network > IP configuration > change mode To enable VLAN discovery by LLDP-MED, select LLDP-MED with DHCP in the Discovery mode menu. Afterwards, click Submit. Administration via Local Phone To enable VLAN discovery by DHCP, select LLDP-MED with DHCP in the Discovery mode menu.
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administration.fm Administration LAN Settings 3.2.2.3 Manual configuration of a VLAN ID To configure layer 2 VLAN manually, first make shure that VLAN discovery is set to "Manual" (see Section 3.2.2.1, “Automatic VLAN discovery using DHCP”). Then, the phone must be provided with a VLAN ID between 1 and 4095. If you mis-configure a phone to an incorrect VLAN, the phone will possibly not connect to the network.
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administration.fm Administration LAN Settings 3.2.3 LLDP-MED Operation OpenStage phones support LLDP-MED (Link Layer Discovery Protocol-Media Endpoint Discovery) for auto-configuration and network management. The auto-configurable parameters are VLAN ID (see Section 3.2.2, “VLAN”) and Quality of Service parameters (see Section 3.3.1, “Quality of Service (QoS)”). The data sent by a network device is stored in neighboring network devices in MIB (Manegement Information Base) format.
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administration.fm Administration IP Network Parameters 3.3 IP Network Parameters 3.3.1 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS/IP Precedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of data throughput capacity (bandwidth), latency variations (jitter), and delay. > 3.3.1.1 Layer 2 and 3 QoS for voice transmission can be set via LLDP-MED (see Section 3.21.
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administration.fm Administration IP Network Parameters Administration via WBM Network > QoS Administration via Local Phone |--- Administration |--- Network |--- QoS |--- Service |--- Layer 2 |--- Layer 2 voice |--- Layer 2 signalling |--- Layer 2 default 3.3.1.2 Layer 3 / Diffserv Diffserv assigns a class of service to an IP packet by adding an entry in the IP header. Traffic flows are classified into 3 per-hop behavior groups: 1.
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administration.fm Administration IP Network Parameters Three drop levels Y are reserved for AFXY: AFX1 (low drop probability), AFX2 and AFX3 (High drop probability). In the case of low drop level, packets are buffered over an extended period in the case of high drop level, packets are promptly rejected if they cannot be forwarded. Data required • • • Layer 3: Activates or deactivates QoS on layer 3.
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administration.fm Administration IP Network Parameters 3.3.2 Use DHCP For an example configuration, see Section 2.3.9, “Example DHCP server configuration”. If this parameter is set to "Yes" (default), the phone will search for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server. If no DHCP server is available in the IP network, please deactivate this option.
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administration.fm Administration IP Network Parameters 3.3.3 IP Address - Manual Configuration If not provided by DHCP dynamically, the phone’s IP address and subnet mask must be specified manually. By default, IP configuration by DHCP and LLDP-MED is enabled. For manual IP configuration, please proceed as follows: 1. Navigate to Network > IP configuration and click change mode. 2. The dialog window IP configuration mode appears. In the Discovery mode menu, select Manual settings. 3.
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administration.fm Administration IP Network Parameters 4. After the phone’s network service has restarted, the other IP parameters can be configured.
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administration.fm Administration IP Network Parameters 3.3.4 Default Route/Gateway If not provided by DHCP dynamically (see Section 3.3.2, “Use DHCP”), enter the IP address of the router that links your IP network to other networks. If the value was assigned by DHCP, it can only be read.
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administration.fm Administration IP Network Parameters 3.3.5 Specific IP Routing To have constant access to network subscribers of other domains, you can enter a total of two more network destinations, in addition to the default route/gateway. This is useful if the LAN has more than one router or if the LAN is divided into subnets. Data required • • • Route 1/2 IP address: IP address of the selected route. Route 1/2 gateway: IP address of the gateway for the selected route.
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administration.fm Administration IP Network Parameters 3.3.6 DNS The main task of the domain name system (DNS) is to translate domain names to IP addresses. For some features and functions of the OpenStage phone, it is necessary to configure the DNS domain the phone belongs to, as well as the nameservers needed for DNS resolving. 3.3.6.1 DNS Domain Name This is the name of the phone’s local domain.
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administration.fm Administration IP Network Parameters 3.3.6.2 DNS Servers If not provided by DHCP automatically, a primary and a secondary DNS server can be configured. Data required • • Primary DNS: IP address of the primary DNS server. Secondary DNS: IP address of the secondary DNS server.
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administration.fm Administration IP Network Parameters 3.3.6.3 Terminal Hostname (V2) With OpenStage firmware V2, the phone’s hostname for registration with the DNS server can be customised. The phone will send the specified hostname to the DNS server using DDNS. Therefore, the DNS server must support DDNS. The corresponding DNS domain is configured in Network > IP configuration > DNS domain (see Section 3.3.6.1, “DNS Domain Name”).
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administration.fm Administration IP Network Parameters 3.3.7 Configuration & Update Service (DLS) The Deployment Service (DLS) is a HiPath Management application for administering workpoints in both HiPath and non-HiPath networks. Amongst the most important features are: security (e.g. PSS generation and distribution within an SRTP security domain), mobility for optiPoint and OpenStage SIP phones, software deployment, plug&play support, as well as error and activity logging. DLS address, i.e.
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administration.fm Administration IP Network Parameters • Security mode / Security status: Determines whether the communication between the phone and the DLS is secure.
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administration.fm Administration IP Network Parameters 3.3.8 SNMP The Simple Network Management Protocol is used by network management systems for monitoring network-attached devices for conditions that warrant administrative attention. An SNMP manager surveys and, if needed, configures several SNMP elements, e.g. VoIP phones. OpenStage phones support SNMPv1.
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administration.fm Administration IP Network Parameters • • • • • • • • • • • • Trap community: SNMP community string for the SNMP manager receiving TRAP messages. Default: "snmp" Queries allowed: Allows or disallows queries by the SNMP manager. Query password: Password for the execution of a query by the SNMP manager. Diagnostic sending enabled: Enables or disables the sending of diagnostic data to the SNMP manager.
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administration.fm Administration System Settings 3.4 System Settings 3.4.1 Terminal and User Identity 3.4.1.1 Terminal Identity Within a SIP environment, both Terminal Number and Terminal Name may serve as a phone number. The values are used in the userinfo part of SIP URIs. In order to register with a SIP registrar, the phone sends REGISTER messages to the registrar containing the contents of Terminal number. Data required • • Terminal number: Number to be registered at the SIP registrar.
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administration.fm Administration System Settings 3.4.1.2 Display Identity If an individual name oder number is entered as Display identity, and Enable ID is activated, it is displayed in the phone’s status bar instead of the Terminal number or Terminal name.
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administration.fm Administration System Settings 3.4.2 Emergency and Voice Mail It is important to have an Emergency number configured. If the phone is locked, a clickable area for making an emergency call is created. > If more than one emergency number is needed, additional numbers can be configured in the canonical dial settings (Section 3.9.1, “Canonical Dialing Configuration”). If a mailbox located at a remote server shall be used, its Voice mail number must be entered.
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administration.fm Administration System Settings 3.4.3 Energy Saving (OpenStage 40/60/80) After the phone has been inactive within the timespan specified here, the display backlight is switched off. The length of this timespan ranges from 2 hours to 8 hours. The default value is 3 hours.
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administration.fm Administration System Settings 3.4.4 Date and Time If the DHCP server in your network provides the IP address of the SNTP server, no manual configuration is necessary. If not, you have to set the SNTP IP address parameter manually. For correct display of the current time, the Timezone offset must be set appropriately. This is the time offset from UTC (Coordinated Universal Time).
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administration.fm Administration System Settings 3.4.4.2 No SNTP server available If no SNTP server is available, date and time must be set manually. > The manual setting of time and tate is located in the user menu, not in the administrator menu. Data required • • • • Local time (hh:mm): Local time. Local date (day, month, year): Local date. Allow daylight saving: Defines whether there is daylight is set. Difference (minutes): Timezone offset in minutes.
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administration.fm Administration System Settings 3.4.5 SIP Addresses and Ports 3.4.5.1 SIP Addresses In this group of parameters, the IP addresses or host names for the SIP server, the SIP registrar, and the SIP gateway are defined. SIP server address provides the IP address or host name of the SIP proxy server. This is necessary for outgoing calls. SIP registrar address contains the IP address or host name of the registration server, to which the phone will send REGISTER messages.
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administration.fm Administration System Settings Administration via Local Phone |--- Administration |--- System |--- Registration |--- SIP Addresses |--- SIP server |--- SIP registrar |--- SIP gateway 3.4.5.2 SIP Ports In this group of parameters, the ports for the SIP server, the SIP registrar, and the SIP gateway are defined (for further information see Section 3.4.5.1, “SIP Addresses”), as well as the SIP port used by the phone (SIP local).
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administration.fm Administration System Settings Administration via Local Phone |--- Administration |--- Network |--- Port Configuration |--- SIP server |--- SIP registrar |--- SIP gateway |--- SIP local 3.4.6 SIP Registration Registration is the process by which centralized SIP Server/Registrars become aware of the existence and readiness of an endpoint to make and receive calls. The phone supports a number of configuration parameters to allow this to happen.
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administration.fm Administration System Settings Data required • • • • • Registration timer (seconds): Expiry time of the registration in seconds. Default value: 3600 Server type: Type of server the phone will register to. Value range: "Other", "OS Voice" Default value: "OS Voice" Realm: Protection domain for authentication. User ID: Username required for an authenticated registration. Password: Password required for an authenticated registration.
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administration.fm Administration System Settings 3.4.7 SIP Communication 3.4.7.1 Outbound Proxy If this option set to "Yes", the phone routes outbond requests to the configured proxy. The outbound proxy will fulfill the task of resolving the domain contained in the SIP request. If "No" is set, the phone will attempt to resolve the domain by itself.
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administration.fm Administration System Settings 3.4.7.2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages. The values "UDP", "TCP", and "TLS" are available. The default is "UDP". > Currently, SIP transport via TCP is not supported by Asterisk. > If TLS is to be used, please ensure that the SIP over TLS connection between phones and server work properly.
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administration.fm Administration System Settings 3.4.8 SIP Session Timer Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive. This is achieved by the phone sending periodic re-INVITEs to keep the session alive. If no re-INVITE is received before the interval passes, the session is considered terminated.
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administration.fm Administration System Settings 3.4.9 Resilience and Survivability To allow for a stable operation even in the presence of network or server failure, OpenStage phones have the capability to switch to a fallback system. The switchover is controlled by various configurable check and timeout intervals. In survivability mode, it is expected that some features and functionality will not be available. The user will be informed by a message in the Call View display. 3.4.9.
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administration.fm Administration System Settings 3.4.9.2 Response Timer The Call trans timer is started whenever the phone sends a new INVITE message to the SIP server. If the call transaction timer expires before the phone gets a response from the SIP server, the phone assumes that the server had died and then attempts to contact the backup server, if configured. If there is no backup server configured, the phone just tidies up internally. The data is given in milliseconds. The default value is 32 000.
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administration.fm Administration System Settings 3.4.9.3 Non-INVITE Transaction Timer The NonCall trans timer is started whenever the phone sends a non-INVITE message to the SIP server. If the timer expires before the phone gets a response from the SIP server, the phone assumes that the server had died and then attempts to contact the backup server, if configured. If no backup server is configured, the phone just tidies up internally. The data is given in milliseconds. The default value is 32 000.
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administration.fm Administration System Settings 3.4.9.4 Maximum Registration Backoff Time If a registration attempt should result in a timeout, the phone waits a random time before sending another REGISTER message. The Reg. backoff (seconds) parameter determines the maximum waiting time. Administration via WBM System > SIP interface Administration via Local Phone |--- Administration |--- System |--- SIP Interface |--- Reg.
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administration.fm Administration System Settings 3.4.9.5 Backup SIP Server The Backup registration flag indicates whether or not the phone treats the backup proxy server as a SIP registrar. If set to "Yes", the phone tries to register its SIP address with the server whose IP address or hostname is specified by Backup proxy address. The Backup registration timer determines the duration of a registration with the SIP server.
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administration.fm Administration Features - Configuration 3.5 Features - Configuration 3.5.1 Allow Refuse This parameter defines whether the Refuse Call feature is available on the phone. The possible values are "Yes" or "No". The default is "Yes".
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administration.fm Administration Features - Configuration 3.5.2 Hot/Warm Phone (V2) With firmware version V2, hot/warm phone functionality is available. If the phone is configured as hot phone, the number specified in Hot warm destination is dialed immediately when the user goes off-hook. For this purpose, Hot warm phone must be set to "Hot phone".
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administration.fm Administration Features - Configuration 3.5.3 Initial Digit Timer This timer is started when the user goes off-hook, and the dial tone sounds. When the user has not entered a digit until timer expiry, the dial tone is turned off, and the phone changes to idle mode. The Initial digit timer (seconds) parameter defines the duration of this timespan.
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administration.fm Administration Features - Configuration 3.5.4 Call Transfer 3.5.4.1 Transfer on Ring If this function is active, a call can be transferred after the user has dialled the third participant’s number, but before the third party has answered the call. This feature is enabled or disabled in the User menu. The default is "Yes".
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administration.fm Administration Features - Configuration 3.5.5 Message Waiting Address The MWI (Message Waiting Indicator) is an optical signal which indicates that voicemail messages are on the server. Depending on the SIP server / gateway in use, the Message waiting server address, that is the address or host name of the server that sends message waiting notifications to the phone, must be configured. With Asterisk, this setting is not typically necessary for enabling MWI functionality.
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administration.fm Administration Features - Configuration 3.5.6 Indicate Messages (V2) With firmware version V2, the indication of old and new messages on the display can be configured. There are 4 categories of voicemail messages: new, new urgent, old, and old urgent. For each category, the administrator can define whether the message count is shown or hidden, and set a header for the category. Data required • • • • • • • • New items: Determines whether new items are indicated.
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administration.fm Administration Features - Configuration 3.5.7 > Server Based Features Please note that the Servers features parameter, despite the name similarity, is not related to the Server feature functionality as described in Section 3.6.19, “Server Feature”. The use of server based call forwarding is enabled or disabled here. When DND and phone based call forwarding are to be used, Server features must be deactivated. This is the default setting.
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administration.fm Administration Features - Configuration 3.5.8 uaCSTA Interface User Agent CSTA (uaCSTA) is a limited subset of the CSTA protocol, which allows external CTI applications to interact with the phone. If Allow uaCSTA is enabled, applications which support the uaCSTA standard will have access to the OpenStage phone. The default is "Yes".
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administration.fm Administration Features - Configuration 3.5.9 Local Menu Timeout The timeout for the local user and admin menu is configurable. When the time interval is over, the menu is closed and the administrator/user is logged out. The timeout may be helpful in case a user does a long press on a program key unintentionally, and thereby invokes the key configuration menu. The menu will close after the timeout, and the key will return to normal line key operation.
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administration.fm Administration Free Programmable Keys 3.6 Free Programmable Keys OpenStage 15/40/60/80 phones feature free programmable keys (FPKs) which can be associated with special phone functions. In the Administrator pages of the WBM, the programmable keys menu can be accessed via System > Features > Program keys. At the phone, the configuration menu for a specific key is called by a long press on the related key.
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administration.fm Administration Free Programmable Keys Administration via Local Phone |--- Administration |--- System |--- Features |--- Configuration |--- General |--- FPK prog. timer 3.6.1 Clear (no feature assigned) The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys 3.6.2 Selected Dialing On key press, a pre-defined call number is called.
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administration.fm Administration Free Programmable Keys 3.6.3 Repeat Dialing On key press, the call number that has been dialed lastly is dialed again. The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys > Repeat dialling 3.6.4 Call Forwarding This key function controls phone based call forwarding.
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administration.fm Administration Free Programmable Keys 3.6.5 Ringer Off Turns off the ringtone. Incoming calls are indicated via LEDs and display only. The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys > Ringer off 3.6.6 Hold The call currently selected or active is put on hold. The label displayed to the left of the key is defined in Key label .
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administration.fm Administration Free Programmable Keys 3.6.8 Blind Call Transfer / Move Blind A call is transferred without consultation, as soon as the phone goes on-hook or the target phone goes off-hook. The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys > Move blind 3.6.9 Join Two Calls Call transfer, applicable when there is one active call and one call on hold.
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administration.fm Administration Free Programmable Keys 3.6.10 Deflect a Call On key press, an incoming call is deflected to the specified destination. The label displayed to the left of the key is defined in Key label . The target destination is defined in the Destination parameter. Administration via WBM System > Features > Program keys > Deflect 3.6.11 Shift Level Shift the level for the programmable keys.
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administration.fm Administration Free Programmable Keys 3.6.13 Accept Call via Headset On key press, incoming call is accepted via headset. This feature is available on OpenStage 40/60/80 phones. The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys > Headset 3.6.14 Do Not Disturb If this feature is activated, incoming calls will not be indicated to the user.
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administration.fm Administration Free Programmable Keys 3.6.16 Consult and Transfer When the phone is engaged in an active call, this function opens a dialing menu to make a consulation call. The label displayed to the left of the key is defined in Key label . Administration via WBM System > Features > Program keys > Consult and transfer 3.6.17 Toggle Call Waiting Enables or disables the call waiting feature. If enabled, calls from a third party are allowed during an active call.
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administration.fm Administration Free Programmable Keys 3.6.18 Auto Answer With Zip Tone (V2) This feature is primarily designed for call centers. If activated, and a headset is used, the phone will automatically accept incoming calls without ringing and without the necessity to press a key. Moreover, additional signalling information from Asterisk is not required. To indicate a new call to the user, a zip tone is played through the headset when the call is accepted.
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administration.fm Administration Free Programmable Keys 3.6.20 Monitoring Another Extension via BLF Key This function offers the possibility to monitor another extension, and to pick up calls for the monitored extension. The LED of the key will indicate the state of the extension monitored: • Extension is busy: LED is glowing. • Extension is ringing: LED is blinking. The label for the key is defined in Key label .
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administration.fm Administration Free Programmable Keys 3.6.21 Start application With this key, the user can start a pre-defined XML application (see Section 3.14, “Applications”). XML applications are available for OpenStage 60/80 phones. The label displayed to the left of the key is defined in Key label . The Application name parameter selectes the XML application to be started. Administration via WBM System > Features > Program keys 3.6.
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administration.fm Administration Free Programmable Keys The Method parameter determines the HTTP method to be used, which can either be GET or POST. If GET is selected, the additional parameters (Parameters) and the user id/password (Web server user ID/Web server password) are part of the URL. If POST is selected, these data form the body of the message. In case the web server requires user authentication, the parameters Web server user ID and Web server password can be used.
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administration.fm Administration Free Programmable Keys • Symbolic name (V2R2): Assigns a push request to the appropriate free programmable key resp. fixed function key.
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administration.fm Administration Free Programmable Keys 3.6.23 Mute (OpenStage 15 Only) On pressing this key, the microphone is turned off. This programmable key function is available only for OpenStage 15 phones, which have no fixed mute key. Administration via WBM System > Features > Program keys > Mute 3.6.24 Release (OpenStage 15 Only) On pressing this key, the current call is disconnected. This programmable key function is available only for OpenStage 15 phones, which have no fixed release key.
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administration.fm Administration Fixed Function Keys 3.7 Fixed Function Keys 3.7.1 Programmable Call Forwarding Key (V2) > This feature is available for all OpenStage phones except OpenStage 15, which has no forwarding key. By default, the fixed forwarding key r controls the phone’s built-in forwarding functionality. Alternatively, server-based call forwarding can be assigned to this key.
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administration.fm Administration Fixed Function Keys Administration via WBM System > Features > Fixed Keys 1. Built-in forwarding selected: 2. Server feature selected: 3.7.2 > Programmable Redial Key (V2R1) This feature is available only for OpenStage 20/40; the other models have no fixed redial key.
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administration.fm Administration Key Modules 3.8 Key Modules A key module provides 12 additional free programmable keys. Key modules are available for OpenStage 15/40/60/80 phones. A maximum of 2 key modules can be connected to one phone. The following table shows which key modules can be connected to the particular phone types.
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administration.fm Administration Dialing 3.9 Dialing 3.9.1 Canonical Dialing Configuration Call numbers taken from a directory application, LDAP for instance, are mostly expressed in canonical format. Moreover, call numbers entered into the local phone book are automatically converted and stored in canonical format, thereby adding "+", Local country code, Local national code, and Local enterprise number as prefixes.
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administration.fm Administration Dialing • • Tthese emergency numbers can also be dialed when the phone is locked, in line with the emergency number configured in Features > Configuration (see Section 3.4.2, “Emergency and Voice Mail”). Initial extension digits / Initial digits: List of initial digits of all possible extensions in the local enterprise network. When a call number could not be matched as a public network number, the phone checks if it is part of the local enterprise network.
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administration.fm Administration Dialing • • "For external numbers": Default value. All public network numbers will be prefixed with the access code that allows a number a call to be routed outside the enterprise network. However, international numbers that use the + prefix will not be given access code. International gateway code: • "Use national code": Default value.
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administration.fm Administration Dialing 3.9.2 Canonical Dial Lookup The parameters given here are important for establishing outgoing calls and for recognizing incoming calls. In the local phonebook, and, mostly, in LDAP directories, numbers are stored in canonical format. In order to generate an appropriate dial string according to the settings in Internal numbers and External numbers (-> Section 3.9.1), internal numbers must be discerned from external numbers.
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administration.fm Administration Dialing 3.9.3 Dial Plan (V2) With firmware version V2, OpenStage phones may optionally use a phone-side dial plan. By means of the dial plan, the phone can infer from the digits entered by the user that a complete call number has been entered. Thus, the phone can start the dialing process without the user explicitly having to select a further option such as "dial" or "OK" after entering the last digit.
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administration.fm Administration Distinctive Ringing (V2) 3.10 Distinctive Ringing (V2) The SIP server may provide information indicating a specific type of call within an incoming call. With firmware V2, the phone can use this information to choose a ring tone according to the call type. The relevant information is carried as a string in the SIP Alert-Info header. When the string sent via Alert-Info matches the string specified in the Name parameter, the corresponding ringer is triggered.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11 Transferring Phone Software, Application and Media Files New software images, hold music, picture clips for phonebook entries, LDAP templates, company logos, screensaver images, and ringtones can be uploaded to the phone via DLS (Deployment Service) or WBM (Web Based Management). > 3.11.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.3 Phone Software The firmware for the phone can be updated by downloading a new software file to the phone. 7 3.11.3.1 Do not disconnect the phone from the LAN or power unit during software update. An active update process is indicated by blinking LEDs and/or in the display. FTP/HTTPS Access Data If the default FTP/HTTPS Access settings (see Section 3.11.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.3.2 Download/Update Phone Software If applicable, phone software should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. When the download has been successful, the phone will restart and boot up using the new software.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.4 Music on Hold If enabled by the user, the Music on Hold (MoH) sound file is played when a call is put on hold. > The file size for a Music on Hold file is limited to 1MB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone.
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administration.fm Administration Transferring Phone Software, Application and Media Files • • FTP path: Path of the directory containing the files. HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.4.2 Download Music on Hold If applicable, Music on Hold should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM In the File transfer > Hold music dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.5 Picture Clips > Picture clips are available only on OpenStage 60/80 phones. > The file size for a picture clip is limited to 300 KB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone. Picture Clips are small images used for displaying a picture of a person that is calling on a line.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.5.2 Download Picture Clip The download can be triggered from the web interface or from the local phone menu. Start Download via WBM In the File transfer > Picture clip dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. |--- 2. In the administration menu, set the focus to Picture clip. Administration |--- File Transfer |--- Picture clip Press the g key.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.6 > LDAP Template LDAP is available only on OpenStage 60/80 phones. The LDAP template is an ASCII text file that uses an allocation list to assign directory server attributes to input and output fields on an LDAP client. The LDAP template must be modified correctly for successful communication between the directory server and the LDAP client. > 3.11.6.1 The OpenStage phone supports LDAPv3.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.6.2 Download LDAP Template If applicable, LDAP templates should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. > The OpenStage phone supports LDAPv3. Start Download via WBM In the File transfer > LDAP dialog, set After submit to "start download" and press the Submit button.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.7 Logo On OpenStage 40/60/80, a custom background image for the telephony interface can be supplied. In most cases, this will be the company logo. On OpenStage 40, monochrome bitmap files (BMP) are supported. The ideal size is as follows: • Width: 144 px • Height: 32 px On OpenStage 60/80, the supported file formats are JPEG and PNG.
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administration.fm Administration Transferring Phone Software, Application and Media Files Data required (if not derived from Defaults) • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • FTP Server address: IP address or hostname of the FTP/HTTPS server in use. • FTP Server port: Port number of the FTP/HTTPS server in use. Default: 21 • FTP account: Account at the server (if applicable). • FTP username: User name for accessing the server.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.7.2 Download Logo If applicable, logos should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM In the File transfer > Logo dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. |--- 2.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.8 Screensaver The screensaver is displayed when the phone is in idle mode. It performs a slide show consisting of images which can be uploaded using the web interface. > Screensavers are available only on OpenStage 60/80 phones. > The file size for a screensaver image is limited to 300 KB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone.
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administration.fm Administration Transferring Phone Software, Application and Media Files • • • • FTP username: User name for accessing the server. FTP password: Password corresponding to the user name. FTP path: Path of the directory containing the files. HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.8.2 Download Screensaver If applicable, screensavers should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM In the File transfer > Screensaver dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. |--- 2.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.9 Ringer File Custom Ringtones can be uploaded to the phone. > The file size for a ringer file is limited to 1 MB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone. The following file formats are supported: • WAV format.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.9.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Section 3.11.2, “Common FTP/HTTPS Settings”) are to be used, Use default must be set to "Yes", and only the Filename must be specified. Data required (in every case) • • Use default: Specifies whether the default FTP/HTTPS access settings shall be used.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.9.2 Download Ringer File If applicable, ring tone files should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM In the File transfer > Ringer dialog, set After submit to "start download" and press the Submit button. Start Download via Local Phone 1. |--- 2.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.10 HPT Dongle Key The HPT dongle key is a special file that contains a secret hash number which is required to connect the HPT tool to the phone. This testing tool is used exclusively by the service staff. 3.11.10.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Section 3.11.
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administration.fm Administration Transferring Phone Software, Application and Media Files 3.11.10.2 Download Dongle Key File If applicable, dongle key files should be deployed using a provisioning service, such as the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM In the File transfer > Dongle key dialog, set After submit to „start download“ and press the Submit button. Start Download via Local Phone 1.
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administration.fm Administration Corporate Phonebook: Directory Settings 3.12 Corporate Phonebook: Directory Settings 3.12.1 LDAP > LDAP is available only on OpenStage 60/80 phones. The Lightweight Directory Access Protocol enables access to a directory server via an LDAP client. Various personal information is stored there, e.g. the name, organisation and contact data of persons working in an organisation. When the LDAP client has found a person’s data, e. g.
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administration.fm Administration Corporate Phonebook: Directory Settings • Search trigger timeout (V2 on OpenStage 60/80): Timespan between entering the last character and search string submission to the LDAP server.
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administration.fm Administration Speech 3.13 Speech 3.13.1 RTP Base Port The port used for RTP is negotiated during the establishment of a SIP connection. The RTP base port number defines the starting point from which the phone will count up when negotiating. The default value is 5010. The number of the port used for RTCP will be the RTP port number increased by 1.
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administration.fm Administration Speech 3.13.2 Codec Preferences If Silence suppression is activated, the transmission of data packets is suppressed on no conversation, that is, if the user doesn’t speak. The OpenStage phone provides the codecs G.711, G.722, and G.729. When a SIP connection is established between two endpoints, the phones negotiate the codec to be used. The result of the negotiation is based on the general availability and ranking assigned to each codec.
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administration.fm Administration Speech Administration via Local Phone |--- Administration |--- Speech |--- Codec Preferences |--- Silence suppression |--- Packet size |--- G.711 |--- G.729 |--- G.
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administration.fm Administration Speech 3.13.3 Audio Settings The usage of microphone and speaker for speakerphone mode can be controlled by the administrator. Both microphone and loudspeaker can be switched on or off separately. By default, both microphone and loudspeaker are switched on. > The microphone control is not valid for OpenStage 20E, as this model has no builtin microphone.
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administration.fm Administration Applications 3.14 Applications 3.14.1 XML Applications/Xpressions (OpenStage 60/80) 3.14.1.1 Setup/Configuration The XML interface enables server-based applications with a set of GUI elements. The technologies commonly used in web applications can be used: Java Servlets, JSP, PHP, CGI etc., delivered by servers such as Tomcat, Apache, Microsoft IIS. > A maximum number of 20 XML applications can be configured on OpenStage 60/80 phones.
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administration.fm Administration Applications For detailed information about the OpenStage XML application interface, please see the OpenStage 60/80 XML Applications Developer’s Guide. You can find the current version under http://wiki.siemens-enterprise.com/index.php/OpenStage_XML_Applications To set up a new XML application, enter the access data for the application on the server, which is described in the following. The Display name can be defined freely.
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administration.fm Administration Applications made for the application selected in the Modify/Delete application mask, and Submit has been pressed. After the XML application has restarted, this option is automatically unchecked. If the option is checked whilst the XML application is not running, there will be no restart, and the option is automatically unchecked. Data required • • • • • • • • Display name: Program name to be displayed on the phone.
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administration.fm Administration Applications Administration via Local Phone |--- Administration |--- Applications |--- XML |--- Add application |--- Display name |--- Application name |--- Server address |--- Server port |--- Protocol |--- Program name |--- XML trace enabled |--- Debug program name 3.14.1.2 HTTP Proxy For the HTTP data transfer between the phone and the server hosting the remote program, an HTTP proxy can be used. First, the proxy itself must be configured.
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administration.fm Administration Applications Administration via Local Phone |--- Administration |--- Applications |--- XML |--- Add application | |--- Use proxy |--- Add Xpressions |--- Use proxy |--- Administration |--- Network |--- IP Configuration |--- HTTP proxy |--- Administration |--- Network |--- Port configuration |--- HTTP proxy 3.14.1.3 Modify an Existing Application An existing application can be modified by changing its parameters.
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administration.fm Administration Applications Administration via Local Phone |--- Administration |--- Applications |--- XML |--- |--- Display name |--- Application name |--- Server address |--- Server port |--- Protocol |--- Program name |--- XML trace enabled |--- Debug program name 3.14.1.4 Remove an Existing Application An existing application can be removed. Please ensure to select the desired application before changing the parameters.
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administration.fm Administration Applications Administration via Local Phone |--- Administration |--- Applications |--- XML |--- 3.14.1.5 Application Start by Programmable Key To offer more convenience to the user, a previously configured application can be started by a free programmable key. For this purpose, the appropriate Application name and a Key label must be entered.
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administration.fm Administration Password 3.15 Password The passwords for user and administrator can be set here. They have to be confirmed after entering. The factory setting is "123456"; it should be changed after the first login.
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administration.fm Administration Troubleshooting: Lost Password 3.16 Troubleshooting: Lost Password If the administration and/or user password is lost, and there is no DLS available, new passwords must be provided. For this purpose, a factory reset is necessary. Take the following steps to initiate a factory reset: 1. On the phone, press the v key to activate the administration menu (the v key toggles between the user’s configuration menu and the administration menu). 2.
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administration.fm Administration Restart Phone 3.17 Restart Phone If necessary, the phone can be restarted from the administration menu.
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administration.fm Administration Factory Reset 3.18 Factory Reset This function resets all parameters to their factory settings. A special reset password is required for this operation: "124816".
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administration.fm Administration SSH - Secure Shell Access (V2) 3.19 SSH - Secure Shell Access (V2) With firmware V2, the phone’s operating system can be accessed via SSH for special troubleshooting tasks. Hereby, the administrator is enabled to use the built-in Linux commands. As soon as SSH access has been enabled using the WBM, the system can be accessed by the user "admin" for a specified timespan. When this timespan has expired, no connection is possible any more.
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administration.fm Administration Display License Information 3.20 Display License Information The license information for the OpenStage phone software currently loaded can be viewed via the local menu.
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administration.fm Administration Diagnostics 3.21 Diagnostics 3.21.1 Display General Phone Information General information about the status of the phone can be displayed if desired. Displayed Data • • • MAC address: Shows the phone’s MAC address. Software version: Displays the version of the phone’s firmware. Last restart: Shows date and time of the last reboot.
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administration.fm Administration Diagnostics 3.21.2 LAN Monitoring The LAN port mirror facility allows for monitoring all network traffic at the phone’s LAN port. For further information, see Section 3.2.1, “LAN Port Settings”.
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administration.fm Administration Diagnostics 3.21.3 LLDP-MED When the phone is connected to a switch with LLDP-MED capabilities, it can receive a VLAN ID and QoS parameters and advertise its own network-related properties. The data is exchanged in TLV (Type-Length-Value) format. Both sent and received LLDP-MED data can be monitored at the administrator interface. > For details on LLDP-MED, please refer to the ANSI/TIA-1057 standard.
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administration.fm Administration Diagnostics View Data From WBM Diagnostics > LLDEP-MED TLVs View Data From Local Menu If both sent and received values are concordant, OK is appended to the parameter. If not, an error message is displayed.
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administration.fm Administration Diagnostics 3.21.4 IP Tests For network diagnostics, the OpenStage phone can ping any host or network device to determine whether it is reachable. Additionally, the IP route to a host or network device can be traced using the traceroute tool contained in the phone software. The Pre Defined Ping tests provide pinging for a pre-defined selection of servers: SIP server and SIP registrar. Ping tests enables the pinging of a random IP address.
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administration.fm Administration Diagnostics 3.21.5 Process and Memory Information The processes currently running on the phone’s operating system as well as their CPU and memory usage can be monitored here. 100 processes are displayed on the web page. For further information, please refer to the manual of the "top" command for Unix/Linux systems, or to related documentation.
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administration.fm Administration Diagnostics 3.21.6 Fault Trace Configuration Error tracing and logging can be configured separately for all components, i. e. the services and applications running on the OpenStage phone. The resulting files can be viewed in the WBM web pages over the Download links. The File size (bytes) parameter sets the maximum file size. When it is reached, the data is saved as old file, and a new file is generated. From then on, the trace data is written to the new file.
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administration.fm Administration Diagnostics • • • • • • • • • • Download exception file (not present with V2) If an exceptions occurs in a process running on the phone, a message is written to this file. With firmware version V2, these messages will be incorparated in the syslog file (see Download syslog file underneath). Download old exception file (not present with V2) The exception file is stored permanent memory.
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administration.fm Administration Diagnostics Brief Descriptions of the Components/Services • • • • • • • • • • • • • • • Administration Deals with the changing and setting of parameters within the phone database, from both the User and Admin menus. Application framework All applications within the phone, e.g. Call view, Call log or Phonebook, are run within the application framework.
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administration.fm Administration Diagnostics • • • • • • • • • • • • • Handles interactions with the DLS (only with OpenScape Voice). Health service Monitors other components of the phone for diagnostic purposes and provides a logging interface for the services in the phone. Help Handles the help function. Instrumentation service Used by the Husim phone tester to exchange data with the phone for remote control, testing and monitoring purposes.
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administration.fm Administration Diagnostics > • • • • • • Password management service Verifies passwords used in the phone. Physical interface service Handles any interactions with the phone via the keypad, mode keys, fixed feature buttons, clickwheel and slider. Service framework This is the environment within which other phone services operate. It is involved in the starting and stopping of services. Service registry Keeps a record of all services currently running inside the phone.
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administration.fm Administration Diagnostics • • • • Provides a switching mechanism for voice streams within the phone. This component is also involved in QDC, Music on hold and voice instrumentation. Voice mail Handles the voice mail functionality. Voice recognition Used by the voice dial facility for recognizing spoken dialing commands. Web Server service Provides access to the phone via web browser. 802.
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administration.fm Administration Diagnostics 3.21.7 Easy Trace Profiles In order to simplify tracing for a specific problem, the tracing levels can be adjusted using predefined settings. The Easy Trace profiles provide settings for a specific area, e. g. call connection. On pressing Submit, those pre-defined settings are sent to the phone. If desired, the settings can be modified anytime using the general mask for trace configuration under Diagnostics > Fault Trace Configuration (see Section 3.21.
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administration.fm Administration Diagnostics 3.21.7.3 Call Connection Diagnostics > Easy Trace Profiles > Call connection > 3.21.7.4 This Easy Trace profile contains the tracing of SIP messages. Please note that after changing the level for the tracing of SIP messages, the phone must be rebooted.
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administration.fm Administration Diagnostics 3.21.7.5 LDAP Phonebook Diagnostics > Easy Trace Profiles > Phonebook (LDAP) problems 3.21.7.6 DAS Connection Diagnostics > Easy Trace Profiles > DAS connection 3.21.7.
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administration.fm Administration Diagnostics 3.21.7.8 802.1x Diagnostics > Easy Trace Profiles > 802.1x 3.21.7.9 Help Application Diagnostics > Easy Trace Profiles > Help application problems 3.21.7.
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administration.fm Administration Diagnostics 3.21.7.11 Key Input Diagnostics > Easy Trace Profiles > Key input problems 3.21.7.12 LAN Connectivity Diagnostics > Easy Trace Profiles > LAN connectivity problems 3.21.7.
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administration.fm Administration Diagnostics 3.21.7.14 Messaging Diagnostics > Easy Trace Profiles > Messaging application problems 3.21.7.15 Mobility Diagnostics > Easy Trace Profiles > Mobility problems 3.21.7.
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administration.fm Administration Diagnostics 3.21.7.17 Server based applications Diagnostics > Easy Trace Profiles > Server based application problems 3.21.7.18 Speech Diagnostics > Easy Trace Profiles > Speech problems 3.21.7.19 Tone Diagnostics > Easy Trace Profiles > Tone problems 3.21.7.
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administration.fm Administration Diagnostics 3.21.7.21 Voice Dialling Diagnostics > Easy Trace Profiles > Voice recognition problems 3.21.7.
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administration.fm Administration Diagnostics 3.21.8 Bluetooth Advanced Traces (V2) For OpenStage 60/80 phones with firmware V2, low level Bluetooth traces can be controlled and viewed via web interface, in addition to the tracing facilities available in previous firmware versions (see Section 3.21.6, “Fault Trace Configuration”). Internally, the phone uses the hcdump utility for creating the traces.
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administration.fm Administration Diagnostics 3.21.9 QoS Reports 3.21.9.1 Conditions and Thresholds for Report Generation > For details about the functionality, please refer to the release notes. The generation of QoS (Quality of Service) reports which are sent to a QCU server (see Section 3.3.8, “SNMP”) is configured here. Data required • Report mode: Sets the conditions for generating a QoS report. Value range: • "OFF": No reports are generated. • "EOS Threshold exceeded": Default value.
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administration.fm Administration Diagnostics Non-compressing codecs / Compressing codes: • Lost packets (per 1000 packets): When the number of lost packets exceeds this maximum value during the observation interval, a report is created. Default: 10 • Consecutive lost packets: When the number of lost packets following one another exceeds this maximum value during the observation interval, a report is created.
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administration.fm Administration Diagnostics Administration via Local Phone |--- Administration |--- Network |--- QoS |--- Reports |--- Generation | |--- Mode | |--- Report interval | |--- Observe interval | |--- Minimum session length |--- Send now |--- Thresholds |--- Maximum jitter |--- Round-trip delay |--- Non-compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...Good consecutive |--- Compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...
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administration.fm Administration Diagnostics 3.21.9.2 View Report OpenStage phones generate QoS reports using a specific format, QDC (QoS Data Collection). The reports created for the last 6 sessions, i. e. conversations, can be viewed on the WBM. To enable the generation of reports, please ensure that: • the switch QoS traps to QCU (System > SNMP) is activated (see Section 3.3.8, “SNMP”); • the conditions for the generation of reports are set adequately (see Section 3.21.9.
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administration.fm Administration Diagnostics • • • • • • • • • • • • • • • • • Count of good packets: Total amount of good packets. Maximum jitter: Maximum jitter (in ms) found during the report interval. Maximum inter-arrival jitter: Maximum of the interarrival jitter values (in ms). The interarrival jitter is the smoothed absolute value of the jitter measurements. It is calculated continuously. For details about the calulation, see RFC 3550.
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administration.fm Administration Diagnostics • • • • • • • • • • consecutive lost packets; • consecutive good packets. HiPath Switch ID: Unique number identifying the HiPath switch to which the endpoints are assigned. LTU number: In HiPath 4000 only, the shelf identification is taken from the shelf containing a gateway. Slot number: The slot number where the phoneis connected in the shelf. Endpoint type: Type of the local phone. Version: Software version of the local phone.
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administration.fm Administration Diagnostics 3.21.10 Core dump If Enable core dump is checked, a core dump will be initiated in case of a severe error. The core dump will be saved to a file. By default, this function is activated. When File size unlimited is checked, there is no size limit for the core dump file. By default, it is not checked. The maximum size for core dump files in MBytes can be chosen in the Limited file size (MBs) field. The possible values are 1, 5, 10, 25, 50, 75, and 100.
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administration.fm Administration Diagnostics 3.21.11 Remote Tracing - Syslog All trace messages created by the components of the phone software can be sent to a remote server using the syslog protocol. This is helpful especially for long-term observations with a greater number of phones. To enable remote tracing, Remote trace status must be set to "Enabled".
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administration.fm Administration Diagnostics 3.21.12 HPT Interface (For Service Staff) For special diagnosis and maintenance tasks, the service staff may employ the HPT tool, which is able to control and observe an OpenStage phone remotely. For security reasons, this tool can only be used when a dongle key file is uploaded to the phone (see Section 3.11.10, “HPT Dongle Key”). This key is accessable to the service staff only.
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administration.fm Administration Bluetooth 3.22 Bluetooth The Bluetooth interface can be enabled or disabled in the admin menu. By default, it is enabled. If Bluetooth is enabled, the user has the possibility to activate or deactivate it. The Bluetooth address is displayed. > Bluetooth is available only on OpenStage 60/80 phones.
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beispiele.fm Examples and HowTos Canonical Dialing 4 Examples and HowTos 4.1 Canonical Dialing 4.1.1 Canonical Dialing Settings The following example shows settings suitable for the conversion of given dial strings to canonical format. The example phone is located in Nottingham, UK. Parameter Example value Explanation Local country code 44 International country code for the UK. National prefix digit 0 Used in front of national codes when dialled without international prefix.
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beispiele.fm Examples and HowTos Canonical Dialing 4.1.2 Canonical Dial Lookup The following example shows settings suitable for recognizing incoming numbers and assigning them to entries in the local phone book, and for generating correct dial strings from phone book entries, depending on whether the number is internal or external. Parameter Example value Explanation Local code <1> 780 Enterprise node prefix (here: Nottingham).
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beispiele.fm Examples and HowTos Canonical Dialing 4.1.2.1 Conversion examples In the following examples, numbers entered into the local phonebook by the user are converted according to the settings given above.
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beispiele.fm Examples and HowTos How to Create Logo Files for OpenStage Phones 4.2 How to Create Logo Files for OpenStage Phones 4.2.1 For OpenStage 40 1. Create a New Image Create an image with the following specifications: • Width: 144 px • Height: 32 px • Color Mode: 1 bit (monochrome) Adobe Photoshop: 2. Insert the Logo Place the logo image on the background, e.g. by copying it from a source file. Due to the size and color specifications, some adaptations may be necessary.
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beispiele.fm Examples and HowTos How to Create Logo Files for OpenStage Phones 3. Save the Image Finally, save the image in BMP format. You can now upload the logo file to the phone as described in Section 3.11.7, “Logo”. 4.2.2 For OpenStage 60/80 In the following, the creation of a transparent image suitable for use as a logo in OpenStage 60/80 is described. This description is based on Adobe Photoshop, but any similar graphics software can be used as well. > 1.
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beispiele.fm Examples and HowTos How to Create Logo Files for OpenStage Phones 2. Create a New Image Create an image with the size according to the phone type: Phone Type Size (px) OpenStage 60 240 x 70 OpenStage 80 480 x 142 Adobe Photoshop: 3. Insert the Logo Place the logo image on the background, e.g. by copying it from a source file. Adobe Photoshop Example: 4. Merge Layers Merge the two layers to one.
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beispiele.fm Examples and HowTos How to Create Logo Files for OpenStage Phones 5. Background Transparency Delete the background colour so that only the exact former background colour is 100% transparent. Adobe Photoshop: Make sure that the background color is selected by clicking on the Background Color icon. In the Tool palette, click on the Eraser symbol with the right Mouse button and select the Magic Eraser Tool. After this, got to the Menu bar and set the Tolerance field to "0". v 6.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.3 How to Set Up the Corporate Phonebook (LDAP) The Corporate Phonebook function is based on an LDAP client that can be connected to the company’s LDAP service. A variety of LDAP servers can be used, for instance Microsoft Active Directory, OpenLDAP, or Apache Directory Server. > 4.3.1 The Corporate Phonebook is available only on OpenStage 60/80. Prerequisites: 1.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.3.2 Create an LDAP Template The user interface of the corporate phonebook application provides a form which is used both for search and retrieval. The task of an LDAP template is to map the phone’s search and display fields to LDAP attributes that can be delivered by the server. In the LDAP template, the fields are represented by hard-coded names: ATTRIB01, ATTRIB02, and so on.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) The following examples show the relations between GUI field names, the attribute labels used in the template, and exemplary mappings to LDAP attributes. > In an LDAP template for OpenStage 40, the entries must be sorted according to the sequential number of the template labels, as shown in the example underneath.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.3.3 Load the LDAP Template into the Phone When you have configured the LDAP template, you can upload it to the phone: 1. Save the template under a suitable name, for example, ldap-template.txt. 2. Copy the template file to the FTP server designated for deploying LDAP templates. 3. Upload the file using the WBM (see Section 3.11.6, “LDAP Template”), or, alternatively, the Local menu.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.3.4 Configure LDAP Access To enter the access data using the WBM, take the following steps: 1. Navigate to Local Functions > Directory Settings. 2. Enter the following parameters: 3.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4. Enter the text to be searched. For information on using the onscreen keypad, see Section 3.1, “Access via Local Phone”, step 5. 5. Navigate to the Find option and press i.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 6. Navigate to the desired entry and press g on the TouchGuide to open the context menu. You can select one of the following options: • Dial the Business 1 number. • Dial the Mobile number. • Have the entry’s details, that is, all attributes displayed. • Start a new search. • Clear the list of search results.
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beispiele.fm Examples and HowTos An LLDP-Med Example 4.4 An LLDP-Med Example The following example illustrates the mode of operation of LLDP-MED. In order to evoke a reaction from LLDP-MED, the LAN switch has been set to auto-negotiation, whereas the phone’s LAN port (see Section 3.2.1, “LAN Port Settings”) is set to 100Mbit/s, hence a fixed value. This configuration error is discovered by LLDP-MED. The following sceenshots from the phone’s local menu will show the error messages.
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beispiele.fm Examples and HowTos Dial Plan (V2) 4.5 Dial Plan (V2) 4.5.1 Introduction A dial plan is a set of rules that determine the phone’s behaviour on digit entry by the user. Up to 48 rules are possible. With OpenStage phones, a dial plan rule is constructed from 9 parameters. In the following, the setup of a dial plan is explained. The dial plan entries are preceded by a title line. This is a free format string, e. g.
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beispiele.fm Examples and HowTos Dial Plan (V2) • • • • Maximum length: Automatic sending will occur when this number of digits have been dialed. If not specified, then the digits will be sent when the timer expires, or a terminating character is entered. Timer: This indicates the timeout to be used for subsequent digit handling. If not specified, the default timer value is used (User menu > Configuration > Outgoing calls > Autodial delay (seconds)).
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beispiele.fm Examples and HowTos Dial Plan (V2) 4.5.3 How To Set Up And Deploy A Dial Plan For creating and deploying a dial plan to an OpenStage phone, a working installation of the DLS (version V2R4 onwards) is required. This HowTo describes the creation of a simple dial plan for OpenStage phones by example. Unless otherwise stated, the actions described underneath are made in the DLS. 1. Log on to the DLS with an account that has suitable rights for deploying a dial plan.
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beispiele.fm Examples and HowTos Dial Plan (V2) 7. Click on to create the second dial plan rule. 8. Enter the following data: Parameter Value Description/Remarks Digit string 0 This rule matches numbers beginning with 0. In the USA, this number calls the operator. Action C When Minimum length, Maximum length, and the length of the digit string entered by the user match, the Timer is started. When it expires, the digits are sent to the server.
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beispiele.fm Examples and HowTos Dial Plan (V2) 10. Enter the following data: Parameter Value Description/Remarks Digit string 011 This rule matches numbers beginning with 011. In the USA, this digit string is the prefix international calls. Action S When the entered digit string reaches the Minimum length, the Timer is started. On expiry, the digit string is sent. Minimum length 4 When the length of the digit sequence entered by the user reaches this value, the Timer is started.
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referenz.fm Technical Reference Menus 5 Technical Reference 5.1 Menus > This section describes the structure of the administration menus of the OpenStage phone. For information on user menus, please refer to the user manual. 5.1.1 Web Interface Menu 5.1.1.
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referenz.fm Technical Reference Menus 802.
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referenz.fm Technical Reference Menus Menu | | | | |--- Layer 2 voice | | | | |--- Layer 2 signalling | | | | |--- Layer 2 default | | | | |--- Layer 3 | | | | |--- Layer 3 voice | | | | |--- Layer 3 signalling | | | |--- Reports | | | |--- Generation | | | | |--- Mode | | | | |--- Report interval | | | | |--- Observe interval | | | | |--- Minimum session length | | | |--- Send now |--- Thresholds | | | | | | |--- Maximum jitter | | | |--- Round-trip delay | | | |--- Non-compressing: | | | |--- ...
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referenz.fm Technical Reference Menus Menu | | | | |--- Hot/warm phone3 | | | | |--- Hot/warm destination3 | | | | |--- Initial digit timer | | | | |--- Allow uaCSTA | | | | |--- Server features | | | | |--- Transfer on hangup | | | | |--- Not used timeout | | | | |--- DSS Pickup timer | | | | |--- Bridging enabled | | | | |--- Dial plan3 | | | | |--- FPK prog.
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referenz.fm Technical Reference Menus Menu | | | | | | | | | | | 1 2 3 4 |--- Remote trace | |--- Remote trace status | |--- User notification | |--- Remote ip | |--- Remote port |--- Memory monitor |--- Disable reboot |--- High treshold |--- Low treshold |--- Working Hour Start |--- Working Hour End Further information ... -> Section 3.21.11 -> Section 3.21.11 -> Section 3.21.11 -> Section 3.21.11 -> Section 3.21.5 -> Section 3.21.5 -> Section 3.21.5 -> Section 3.21.5 -> Section 3.21.
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referenz.fm Technical Reference Troubleshooting: Error Codes 5.2 Troubleshooting: Error Codes For a set of error cases, specific error codes are defined. These error codes are shown in brackets on the display, following a general error note. Example: „No Telephony possible (LP1)“. Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802.
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bkglos.fm Nur für den internen Gebrauch Glossary Glossary X A Address of Record (AoR) A ->SIP ->URI that represents the "public address" of a SIP user resp. a phone or line. The format is similar to an E-mail address: "username@hostname". (for a definition, see RFC 3261) ADPCM Adaptive Differential Pulse Code Modulation. A compressed encoding method for audio signals which are to be transmitted by a low bandwidth.
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bkglos.fm Glossary Nur für den internen Gebrauch DNS Domain Name System. Performs the translation of network domain names and computer hostnames to ->IP addresses. DTMF Dual Tone Multi Frequency. A means of signaling between a phone and e. g. a voicemail facility. The signals can be transmitted either in-band, i. e. within the speech band, or outband, i. e. in a separate signaling channel. E EAP Extensible Authentication Protocol. An authentication framework that is frequently used in WLAN networks.
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bkglos.fm Nur für den internen Gebrauch Glossary H HTTP Hypertext Transfer Protocol. A standard protocol for data transfer in ->IP networks. I IP Internet Protocol. A data-oriented network layer protocol used for transferring data across a packet-switched internetwork. Within this network layer, reliability is not guaranteed. IP address The unique address of a terminal device in the network. It consists of four number blocks of 0 to 255 each, separated by a point.
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bkglos.fm Glossary Nur für den internen Gebrauch LLDP Link Layer Discovery Protocol (IEEE Standard 802.1AB). Provides a solution for the discovery of elements on a data network and how they are connected to each other. M MAC Address Media Access Control address. Unique 48-bit identifier attached to network adapters. MDI-X Media Dependent Interface crossover (X). The send and receive pins are inverted. This MDI allows the connection of two endpoints without using a crossover cable.
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bkglos.fm Nur für den internen Gebrauch Glossary PSTN Public Switched Telephone Network. The network of the world's public circuit-switched telephone networks. Q QoS Quality of Service. The term refers to control mechanisms that can provide different priority to different users or data flows, or guarantee a certain level of performance to a data flow in accordance with requests from the application program. The OpenStage phone allows for the setting of QoS parameters on layer 2 and layer 3 (DiffServ).
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bkglos.fm Glossary Nur für den internen Gebrauch SIP Session Initiation Protocol. Signaling protocol for initialising and controlling sessions, used e. g. for ->VoIP calls. SNMP Simple Network Management Protocol. Used for monitoring, controlling, and administration of network and network devices. SNTP Simple Network Time Protocol. Used to synchronize the time of a terminal device with a timeserver.
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bkglos.fm Nur für den internen Gebrauch Glossary URL Uniform Resource Locator. A special type of ->URI which provides means of acting upon or obtaining a representation of the resource by describing its primary access mechanism or network location. V VLAN Virtual Local Area Network. A method of creating several independent logical networks within a physical network. For example, an existing network can be separated into a data and a voice VLAN. VoIP Voice over IP.
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