Quick Reference Guide optiPoint 500 Basic, Standard, and Advance Hicom 300 E and H G281-0759-00
Warning! Hackers who unlawfully gain access to customer telecommunications systems are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Information and Communication Networks, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized use.
Contents Welcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Learning About Your Phone . . . . . . . . . . . . . . . . . . . . Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Usage of Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . Status Lights on Line Keys . . . . . . . . . . . . . . . . . . . . . Volume Keys . . . . . . . . . . . . . . . . . . . .
Repertory Dialing (Repdial) Keys . . . . . . . . . . . . . . . Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome! Welcome to your Siemens optiPoint 500 Basic, Standard, or Advance telephone! Whichever model you received, you will find its many features useful and easy to use; and it will allow you to manage your telephone tasks quickly and efficiently. The various models described in this booklet have the same functionality with two exceptions: • The Basic model does not support hands-free conversations. The Standard and Advance models support hands-free conversations.
Learning About Your Phone Figure 1 shows an optiPoint 500 Advance phone without the handset. Functional features are marked, but the common features like the key pad ar not marked. Please note: • Note that a Basic and Standard phones have only 12 feature keys, not 19 like the Advance phone. • The Basic phone does not have a microphone. Otherwise, the phones look alike. optiGuide display Feature keys with status lights Speaker Volume keys Microphone (not on Basic) Navigation keys op000014 Figure 1.
Feature Keys Usage of Feature Keys Your administrator can configure feature keys as line keys, short cuts to specific telephone features, or repdial keys. • Line keys connect to various telephone lines that can be used simultaneously. For example, you can put a party on HOLD on one line and dial another party on another line. • You can press configured system feature keys to gain access to system telephone features, such as HOLD, TRANSFER, MAILBOX, and PROGRAM/SERVICE.
Volume Keys Use the Volume Up + and Volume Down - keys to adjust the voice volume of your telephone. While on a call, press + to raise the volume of the voice you are hearing, or press to lower it. Press either key repeatedly until you reach the desired voice level. Holding down either key changes the volume one step only. When you hang up or switch to another call, the voice volume returns to the default level. To save the new setting before hanging up, press the + and - keys together before hanging up.
Table 3 explains the meanings of the various tones. Table 3. Tones and Their Meaning Tone Meaning Dial tone You can make a call or invoke a feature. Busy tone The party you called is on the phone. Fast busy tone Invalid call. One tone every 20 seconds Internal call waiting. Two short tones every 20 seconds External call waiting. Three short tones (confirmation tone) A feature has been successfully activated. Three short tones followed by dial tone Additional input required, for example a PIN.
• The Standard and the Advance phone have a microphone and therefore support open listening and hands-free conversations. optiGuide Introduction optiGuide is an interactive control program that guides you through the use of optiPoint 500. optiGuide uses: • The display (see Figure 1 on page 6) to show you the currently active feature and to prompt you for a selection. • The navigation keys (see Figure 1 on page 6) to let you scroll through options and select an option.
The Navigation Keys • • You can either select the displayed option by pressing ✓ , or scroll to another option by pressing or . Note that a selected option may become an optiPoint 500 feature with more options. In such a case, the selected option will be displayed in the first line with capital letters, followed by its first option in the second line. Section “Selecting Options—Example” contains a detailed example.
Note: You may have observed that for some features the options in the second line are preceded with a number. Option of other features appear without number. If options are preceded by a number, you can simply press the number instead of scrolling to the desired option. For example, after getting to Program/Service, you could press 5 to select audio settings. More Information on optiGuide Use optiGuide only if the desired feature is not accessible through a feature key. Pressing a feature key saves time.
Phone Accessories You can expand the capabilities of your phone in three ways. • Depending on the model of your phone, you can add one or two easy-add adapters: — An analog adapter to connect your phone to an analog device. — An acoustic adapter to connect your phone to a headset. — A phone adapter to connect your phone to an additional optiPoint 500 phone or Optiset E phone. The secondary telephone is connected using a RJ11 connector.
Using Your Telephone Your Class of Service The class of service your telephone offers may not contain all available features. It is up to the system administrator to configure the various optiPoint 500 phones with the features their users need. Therefore, not all features described in this guide may be applicable to your telephone. Direct all questions about your class of service to your administrator. Description of All Phone Tasks The following task descriptions use the terms “select” and “scroll”.
4. To save the adjustment, press - simultaneously. ✓ , or press the + and Note: If, during step 3 or 4, you decide to exit without making changes, press or hang up. Callback This feature allows you to automatically retry later a call to an extension that is currently busy or in do-not-disturb mode. After requesting a callback, you hang up. When the called extension resumes an idle mode, the system calls you with a triple ring.
Conference The Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines) or extensions. To set up a conference: During a call, 1. If you have a TRANSFER key, press it. OR Scroll through the prompts on your optiGuide display and select Start conference?. 2. Listen to the confirmation tone, followed by the internal dial tone. 3. Dial the extension you want to add, or dial 9 and the outside number.
Connect Connect allows you to: • Reconnect with a call placed on consultation hold. • Reconnect with a transferred call before the transfer is complete. • Alternate between two parties when you have one of them on consultation hold. To reconnect with a call: If you have a CONNECT key, press it.
To release a party on consultation hold: While connected with a party: If you have a CLEAR key, press it. OR Scroll through the prompts on your optiGuide display and select Release and return?. The party will be released, and you will be connected to the other party. Forwarding Forwarding redirects your incoming calls to another extension or an outside number.
3. Dial the extension, or 9 and the outside number, to which you want your calls forwarded. 4. Hang up. The light next to your extension will now be flickering to signal the forwarding state of your phone. To cancel station-variable forwarding: While your phone is idle, 1. Press the MENU key. 2. Use the optiGuide display to scroll to More features? and select it. 3. Select Call forwarding?. FWD-ALL-BOTH - - - ON is displayed. 4. Scroll to Deactivate? and select it. OR 1. If you have a FORWARD key, press it.
If you want to make another call after placing a call on hold, refer to Section “Consultation”, starting on page 17. To put a call on hold: 1. If you have a HOLD key, press it. The status light will start flashing to indicate you have a call on hold. OR Use the optiGuide display to scroll to Hold? and select it. 2. If you are using the handset, hang up. To reconnect: If you were using the handset for the call you put on hold, pick the handset up and the line key.
Mailbox and PhoneMail Your phone can be configured with a MAILBOX key, a PHONEMAIL key, or both. • If your phone has only a MAILBOX key, then you can receive and manipulate phonemail messages and one reminder message. Note: A reminder message is a signal a caller can leave if his call is not answered or if there is a busy signal. Reminder messages are possible only if the called party has a MAILBOX key.
4. Select All messages?, or Phonemail messages?, or Reminder messages?. The caller’s extension and the date and time of the call will be displayed. 5. To display any additional messages, scroll to Next entry? and select it. 6. To delete a displayed message, scroll to Delete? and select it. Manipulating Reminder Messages To answer a displayed message: Scroll to Call originator? and select it. The system calls back the party or system that left the message.
Park Park allows you to move a call to an extension and hold it there without ringing that extension. You or another party can then retrieve the call from the extension. To park a call to another extension: 1. If you have a TRANSFER key, press it and dial Dial 6 and the extension where you want to park the call. OR Scroll to Park call?, select it, and dial the extension where you want to park the call. 2. Hang up.
Pickup Pickup means to pick up (answer) a call at another extension. The call on the other extension can be ringing, on hold, queued, or parked. There are two pickup types: • Station pickup lets you answer a call to any extension, but you must know the number of the extension. • Group Pickup lets you answer a call to an extension in your pickup group (set up by your system administrator) even if you do not know the number of the extension that received the call.
• A call on busy standby queuing2 for another extension. • A call on busy standby queuing for the line that you are using. To pick up a call and add it to a conference: During a two-party call or a conference call: 1. If you have a PICKUP key, press it. OR Get a dial tone and dial 3. Note: The original (two-party or conference) call is placed on consultation hold. 2. Dial the extension where the call to be picked up is located. 3.
Preview The Preview feature allows you view information associated with any line configured on your phone. You can see the following information when the phone is idle or active on a call: • The identity of the caller on a line configured to ring on your phone (including recalling lines from hold, park, system hold, and transfer). • The identity of the caller for the line you are currently using. • The identity of a party or a camped-on party on your currently active line.
Repertory Dialing (Repdial) Keys Repdial keys can be set up by the user for one-touch dialing for an extension, an outside number, a feature access code or a combination of numbers and feature access codes. To set up a repdial key: While the phone is idle, 1. Press the MENU key. 2. Scroll to Program/Service? and select it. 3. Select Change destinations?. 4. Scroll to Repdial? and select it. 5. Press the key you want to set up as a repdial. 6.
Dial 4 while the call is still ringing or busy. To dial your saved number: If you have a SAVED NUMBER REDIAL key, press it. OR Press the MENU key, select Speed dial features?, scroll to Saved number redial? and select it. OR Get a dial tone and dial 4. Speakerphone A speakerphone consists of a speaker and a microphone on your telephone. With a speakerphone, you can have handsfree conversations. (For details, refer to Section “Open Listening and Hands-Free Conversations”, starting on page 9.
Station Speed Dialing Station Speed Dialing lets you assign frequently used dialing sequences (extensions or outside numbers) to codes. You can then dial a code instead of the entire sequence. Your phone may be assigned 0, 10, 20, or 30 station speed dialing codes. If your phone is assigned 10 codes, the codes are single-digit codes (0 through 9). If your phone is assigned 20 or 30 codes, the codes are double-digit codes (00 through 29). To set up a station speed code: While your phone is idle, 1.
To dial using a station speed code: While the phone is idle, 1. If you have a STATION SPEED key, press it. 2. Dial the station speed code (0 through 9, or 00 through 29). OR 1. Press the MENU key. 2. Select Speed dial features?. 3. Scroll to Station speed dial? and select it. ENTER INDEX: will be displayed. 4. Dial the station speed dialing code (0 through 9, or 00 through 29). OR 1. Get a dial tone, dial 3. 2. Dial the station speed code (0 through 9, or 00 through 29).
To retrieve a call on system hold: 1. Get a dial tone. 2. If you have a SYSTEM HOLD key, press it. OR Dial 8. Dial the number of the system slot where the call is on system hold. System Speed Dialing Your system administrator may have set up company-wide speed dialing codes for frequently called outside numbers. Depending on the number of needed speed dialing codes, your administrator might have “bundled” codes into various groups (lists).
Transfer Transfer allows you to move a call to another extension or— if your system is set up accordingly—to an outside number. To transfer a call: During a call: 1. Ask the other party to hold. 2. If you have a TRANSFER key, press it. OR Select Start transfer? 3. Dial the extension or 9 and the outside number. 5. If you want, announce the caller when the party answers. 6. Hang up. The other parties will then be connected. To reconnect: Before hanging up, scroll to Release and return? and select it.
Feature Access Codes Table 4 denotes the default feature access codes. Ask your administrator whether some or all of these codes were changed. If so, ask for a listing of the currently correct codes. To access a feature using the key pad: • If you have a dial tone, dial the feature access code. • If you are already connected to another line, press the Transfer key, then dial the feature access code. Table 4.
Table 4.
Table 4. Feature Access Codes (3 of 3) Feature Option Access Code Station Hunt Prevent 9 3 Allow 9 2 Set Destination 9 0 Clear Destination 9 9 Set Up 3 Station Speed Dialing Call 3 0-9 System Hold 8 System Speed-1 6 1 System Speed-2 6 2 Trace Call 1 3 Universal Night Answer Looking for Help? If you cannot find necessary instructions in this booklet or if your phone does not work as expected, you can: • Ask your administrator for help.
FCC and Industry Canada Compliance This section describes the requirements for compliance with Federal Communications Commission (FCC) Rules and Industry Canada CS-03 standard. FCC Certification and Requirements The following paragraphs describe requirements and information based on FCC rules. Service If you experience problem with the Siemens optiPoint 500 telephone, contact Siemens customer support at 1-800-8357656 for information on service and repairs.
FCC Rules, Part 68 1. FCC Part 68 Certification The Siemens optiPoint 500 telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint 500 telephone to be retained, all other products used in conjunction with the Siemens optiPoint 500 telephone must also be FCC Part 68 certified for use with the frontend terminal equipment.
should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens optiPoint 500 telephone.
The Siemens optiPoint 500 telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements. 7. Programmed Dialer Features When you program emergency numbers or make test calls to emergency numbers using Siemens products with programmed dialer features, stay on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in off-peak hours, such as early morning or late evening.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier.
