Synco IC: Cloud and Remote Access for OZW772, OZW672 and WTV676 User Guide – Enduser / Installer A6V10500249_en--_f 2020-10-07 Smart Infrastructure
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Contents Legal note ........................................................................................................... 5 Cyber security disclaimer .................................................................................. 6 A6V10500249_en--_f 1 1.1 1.2 1.3 About this document ................................................................................ 7 Revision history ..........................................................................................
11 Remote Tool Access (OZW) ....................................................................42 12 Synco IC and security .............................................................................46 12.1 Synco IC....................................................................................................46 12.2 OZW and WTV676 web server .................................................................. 46 13 Support on technical problems........................................................
Legal note Legal note Legal note concept This guide includes notes that must be followed to prevent damage to property. Notes dealing only with damage to property use the signal word NOTE and an exclamation point. They are depicted as follows: NOTICE Type and source of hazard Consequences in the event the hazard occurs ● Measures/prohibitions to prevent the hazard Qualified personnel Only qualified personnel may commission the device/system.
0 Cyber security disclaimer Cyber security disclaimer Siemens provides a portfolio of products, solutions, systems and services that includes security functions that support the secure operation of plants, systems, machines and networks. In the field of Building Technologies, this includes building automation and control, fire safety, security management as well as physical security systems.
1 About this document Revision history 1 About this document 1.1 Revision history Version Date Changes Section f Current version Web access also for WTV676 Sec.
1 b a 8 | 57 About this document Revision history 2016-09-08 2015-03-19 Update screenshots General Add legal notes Legal note [➙ 5] Add note on cyber security Cyber security disclaimer Add revision history, documentation, and reading notes About this document [➙ 7] Changed required browser, online status, and update required firmware version Requirements [➙ 12] Supplemented notes on passwords Login [➙ 17] Changed plant data, added connection supervision, and document sub-section Cloud Man
1 About this document Reference documentation 1.2 Reference documentation Document ID Title Topic N5701 Web server OZW772...V8.0 Web server data sheet N5712 Web server OZW672...V8.0 Web server data sheet C5701 Web server OZW772...V8.0 Web server commissioning C5712 Web server OZW672...V8.0 Web server commissioning A6V11157961 M-bus web server WTV676HB6035 M-bus web server data sheet A6V11157985 M-bus web server WTV676HB6035 M-bus web server user's guide 1.
1 About this document Before you start Trademarks Trademarks Legal owner Google, Google Chrome Google Inc. Mozilla Firefox Mozilla Corporation ETS The Engineering-Tool Software (ETS) is licensed software sold by the KNX association. ACS ACS790 is PC software by Siemens Smart Infrastructure to commissioning, operate and monitoring HVAC plants. We forgo the labeling (e.g. using the symbols ® and ™) of third-party trademarks for the purposes of legibility based on this list.
2 Synco IC 2 Synco IC With Synco IC, Siemens provides simple and secure access to the web server and with it to the HVAC plant. Synco IC permits remote servicing of the plant at any time (24/7) and from anywhere. After signing in on the web browser, you access the plant as per plant privileges. The portal offers new ways to setup user-defined access (e.g. installers) to plants. Your access point is: https://www.siemens-syncoic.com.
3 Requirements Technical requirements 3 Requirements 3.1 Technical requirements OZW firmware version ● The OZW772/OZW672 web server requires firmware V5.2 or higher. ● Firmware 7.0 is recommended and required to use the Remote Tool Access. Information on updating to firmware V7.0 is included in "Update firmware [➙ 48]". Firmware version WTV676 The web server WTV676-HB6035 has firmware version WTV676_WI-2.23_FW-2.4-16-2.3.bin or higher.
Requirements Activation key and QR code 3 3.2 Activation key and QR code 3.2.1 OZW Activation key The activation key can be accessed in various ways. The activation key is ● printed on the packaging. It can also be scanned using a QR code reader. ● attached under the terminal cover for the web server. It can also be scanned using a QR code reader. ● an entry under the "Device information" menu of the web server.
4 Entering Synco IC Activation key and QR code 4 Entering Synco IC Requirements for using Synco IC The following initial steps are required to enter the portal: ● Register [➙ 16] ● Login [➙ 17] ● Manage plant data [➙ 19] Result ● ● 14 | 57 You can access your plant via portal services. You can assign other persons (e-mail addresses) a user role on your plant.
Entering Synco IC Assistance on the start page 4 4.1 Assistance on the start page Accessible documentation ● ● "Support" on the start page provides an introduction. A comprehensive help is located in the same place, after login. Information on unsupported browsers A clear information window indicates that Synco IC was opened by an unsupported browser. Central maintenance information from the IC Operations Team Maintenance and important product improvements are prominently displayed on the start page.
4 Entering Synco IC Register 4.2 Register NOTICE OZW registration The OZW web server must be connected to Synco IC to register. The operating LED on the OZW web server flashes as soon as it is connected to Synco IC. Detailed information on commissioning the OZW web server is available in the OZW web server commissioning guides (Documents C5701 and C5712), see Section "Reference documentation [➙ 9]". Initial registration You must set up a user account to work with Synco IC.
4 Entering Synco IC Login 4.3 Login NOTICE Ensure you are in the desired tenant area after signing in. Additional information on switching tenants is available in Section "Switch tenant [➙ 23]". Change password at first sign in You have received an e-mail with an invitation link and temporary password. 1. Enter the User name (your e-mail address) and (temporary) password and click "Login". You are requested to change the password. 2. NOTICE! Read the note below on permissible Synco IC passwords.
4 Entering Synco IC Login Secure login and out Note the following functions for login/out: ● The connection is ended after 30 minutes of inactivity. The web page returns to the log-in screen. NOTICE! Only the activity on the first tab is registered when working in multiple browser tabs. ● The user account is locked after 5 attempts with the wrong password. ● The user is notified as soon as a new password is set using the "Forgot password?".
4 Entering Synco IC Manage plant data 4.4 Manage plant data Various workflows take you to the entry dialog box "Manage plant data": ● The first time you go to the portal immediately after changing the password. ● After registering a new device on an existing user account (the portal permits this workflow as well). ● Click "Activate Plant" in the "Administration" menu. ● In the "Plant Settings", a plant, if selected in the "Administration" menu.
4 Entering Synco IC Delete plant and own profile 4.5 Delete plant and own profile Only plants for OZW can be deleted in Synco IC. Plants for WTV676 cannot be deleted via Synco IC, rather only directly on the Mbus web server. Additional information on query interval is available in the M-bus web server user's guide (Document A6V11157985), see "Reference documentation [➙ 9]". As the user, only delete plants as an exception. For example, only if web server is defective and out of service.
4 Entering Synco IC Delete plant and own profile Delete own profile to end portal use Proceed as follows to delete your profile: 1. On the navigation ribbon, click "Account details and log out". Additional information on the navigation ribbon is available in Section "Webpage setup [➙ 22]". 2. In the drop-down list, select the "Account details". 3. Click the "Delete my profile" button. 4. Observe all the cautions! 5. Click "Yes" to confirm. NOTICE Plants require at least one user.
5 Portal page design and basic data Webpage setup 5 Portal page design and basic data 5.
5 Portal page design and basic data Switch tenant 5.2 Switch tenant A tenant is a closed area in the portal. A cloud-based application can be individualized per tenant and completed to the outside world. You must be assigned more than one area to switch a tenant. The following tenants are available on the portal: Tenant Web server Siemens Metering M-bus web server WTV676 Siemens Proxy Web server OZW772 or OZW672 Perform the following steps to switch the tenant: ◈ Click the "Select tenant" button.
5 Portal page design and basic data Account details and log out 5.4 Account details and log out Account details The entries permit contact as needed by the portal administrator: Contact name Designates the user in the event of contact. Owner name Recommended: Enter own name. Address Recommended: Enter own address. Phone Telephone number for contact purposes. 1. Click "Account details and log off". 2. In the drop-down list, select the "Account details".
Home screens "Map" and "Overview" Account details and log out 6 6 Home screens "Map" and "Overview" "Map" displays the essentials ● ● ● A6V10500249_en--_f "Map" displays the geographic location of your plant together with selectable indicators (online state, alarm state, energy indicator). Street and satellite information is provided by Google and offers supplemental information for service calls. "Map" can go directly from the map to the plant settings.
6 Home screens "Map" and "Overview" Account details and log out Overview (dashboard) for your plant ● ● ● Default tiles 26 | 57 Your configurable "Dashboard" or favorites page. The main menus for primary navigation as well as all sub-menus for secondary navigation can be displayed as tiles. The tiles can be arranged and sized to individual needs.
6 Home screens "Map" and "Overview" Operate dashboard 6.1 Operate dashboard Normal/edit mode Click the 3 periods [ ] on the lower right-hand corner to start edit mode. Clicking a tile highlights it (selected). The edit bar can do the following: Change size, remove tile, edit tile, download dashboard, and add a dashboard. Re-click the 3 periods [ ] to return to normal mode. Place menus on the dashboard Click the the favorite star symbol [ ] of any menu to add it to the dashboard. 6.
7 Plant operation Plant overview 7 Plant operation 7.1 Plant overview Plant list Available plants are displayed in the "Operating" menu. The plants are identified by name, description, address, alarm and online status, among others.
7 Plant operation Plant overview Active and info symbols in the workpane Symbol / Element Meaning/function Clickable "Globe" symbol. Direct link to web access for the corresponding plant. Plant name. Opens a detail view on the plant. Alarm symbol. Direct link to "alarms" for the corresponding plant. Corresponds to the LED indicator on the web server and the plant state of the web user interface. Content: There is or was (for offline plants) an error on the plant. 'Green leaf' symbol.
7 Plant operation Plant detail view 7.2 Plant detail view You can go to a plant's detail view from the plant overview as follows: ● Click the plant name. Open the plant in secondary navigation in the "Alarms" menu. ● Click the globe symbol "Web access" menu. . Open the plant in secondary navigation in the ● Click the alarm symbol "Alarms" menu. . Open the plant in secondary navigation in the Alarms The "Alarms" menu for a plant provides information on pending alarms as well as past alarms.
7 Plant operation Plant detail view NOTICE Operator interventions via portal change the situation on the plant. Make sure that you have enough information on the actual on-site situation.
8 Set up remote access to plant (OZW only) Permit remote access for the installer 8 Set up remote access to plant (OZW only) Activating plants via menu "Administration" > "Plants" is only possible for OZW. You must use the "Register" link on the start page to activate plants for WTV676 as well as for the initial registration. Detailed information on the Registration is available in Section "Register [➙ 16]". Select the use case and set it up ● ● Permit remote access for the installer [➙ 32].
8 Set up remote access to plant (OZW only) Set up end user access to the portal service 8.2 Set up end user access to the portal service ● You are an installer and want to set up end user access to the portal service. Plant activation (OZW only) You are registered and logged on to the portal (Entering Synco IC [➙ 14]). You have the plant role owner or administrator on at least one other plant. The menu "Administration" is available to you in the portal.
8 Set up remote access to plant (OZW only) Set up end user access to the portal service Set up end user portal services 1. In primary navigation, select "Administration". 2. Click the name of the just activated plant to select it. 3. Click "Add user". 4. Enter the end user's e-mail address. 5. Also add the plant role for the end user. NOTICE Plant roles ● The role with the highest rights applies in the event of a multiple selection.
Plant management Add/remove plant user 9 9 Plant management 9.1 Add/remove plant user You add a plant user and assign a plant role for this plant. You must have the plant role "Administrator" or "Owner" to add a user. Detailed information on plant roles is available in Section "Overview of plant roles [➙ 55]". 1. In primary navigation, select "Administration". 2. Click the name of the desired plant. 3. Click "Add user". 4. Enter the e-mail address and plant role. 5. Save the information for the new user.
9 Plant management Set up plant notifications Trend tiles are sent only one time to the cloud. The selection "Trend file" must be selected each time to send additional trend files and a timeframe in the future set for evaluating meter data on the web server For information on basic data for plant notifications (alarms and reports), see Section "Basic data [➙ 36]". Information on alarm messages in available in Section "Alarm-specific settings [➙ 38]".
9 Plant management Set up plant notifications NOTICE The entered e-mail address is not checked. A message is lost to an incorrect address. 9. Click available tokens (wildcards) directly to add it to the notification. Detailed information on tokens is available in Section "Token [➙ 54]". "Send test notification" Click "Send test notification" to quickly test functionality without waiting for an actual error. Option "Create from template" You can create an alarm notification using an existing template. 1.
9 Plant management Plant settings 9.2.2 Alarm-specific settings Alarm classes In the entry mask, restrict the alarms sent by e-mail in "Alarm classes" (see "Alarm classes [➙ 53]"). Alarm times In "Alarm times" define the times when you want to receive notifications. Excluded dates In "Excluded dates" define the times when you do not want to receive notifications. NOTICE On Alarm times and excluded dates, click " " to make an active entry; click " " to delete it.
Plant management Plant settings 9 Use "Get coordinates" to find your plant's longitude/latitude. Your plant cannot be displayed on the "Map" if this information is unavailable. In the example below, the plant location is marked by the green dot on the card.
9 Plant management Plant operation 9.4 Plant operation 1. In primary navigation, select "Administration". 2. Click the name of the desired plant. 3. In secondary navigation, select "Plant operation". Click "Documentation" to display the most current notifications and reports. Click the diskette symbol to download a copy of the document. Detailed information on notifications and reports and the associated tokens is available in Section "Token [➙ 54]".
10 Example: Reacting to an alarm 10 Example: Reacting to an alarm ● ● For your classification of the portal's alarm functions, see "Plant detail view [➙ 30]", section "Alarms". For notification per mail on common alarms, please note "Set up plant notifications [➙ 35] The following describes how to handle an alarm, from occurrence in the plant overview, to detailed analysis on the plant device. You are logged on to the portal and have opened the plant overview.
11 Remote Tool Access (OZW) 11 Remote Tool Access (OZW) Purpose With Remote Tool Access, Siemens provides users, with "Service Level" (or higher) access rights, simple and secure access to the OZW web server. The plant can be serviced at any time, from anywhere. Functionality Remote Tool Access establishes a secure tunnel connection to the web server via Synco IC.
Remote Tool Access (OZW) Requirements ● ● ● 11 Web server as of version 7.0 The user has an account on Synco IC Access level is "Service Level" or higher Program Remote Tool Access is an independent program. Remote Tool Access is distributed as part of the ACS CD or can be downloaded at the following URL: https://support.industry.siemens.
11 Remote Tool Access (OZW) Connect The user logs in to the Remote Tool Access using the same Synco IC user name and password. All the user's plants are listed on the overview page. The line displayed for the plants are ● grayed out, i.e. the plants cannot be accessed, – if the access level is for end users only – if the plant is offline – if the OZW firmware version is older than V7.0 ● displayed in black, i.e. the plants can be accessed Procedure 1. Select the plant for connection. 2.
Remote Tool Access (OZW) ACS 11 1. Open or create a project. 2. If unavailable, add the OZW in the project in ACS menu "Topology". 3. Select "Connections" in ACS. 4. Select "Ethernet" as the connection type. 5. Enter local IP address as per Remote Tool Access (e.g. 127.0.0.1). 6. Confirm with "Next". ETS Connect as follows with ETS: 1. Select "New Connection" in ETS. 2. Select connection type "KNXnet/IP". 3. Enter local IP address as per Remote Tool Access (e.g. 127.0.0.1). 4. Confirm with OK.
12 Synco IC and security Synco IC 12 Synco IC and security 12.1 Synco IC The portal provides thorough security, e.g. data security, security data storage, and reliable data transportation. ● All connections are encrypted (HTTPS) to prevent tapping into the line and man-in-the-middle attacks. ● Data security as per EU Data Privacy Chapter 5 ● Geo-redundant data storage from northern Europe (primary) to western Europe (secondary). 12.
Support on technical problems 13 13 Support on technical problems Please adhere to the following sequence on support issues: 1. Contact the supplier of the device or plant. 2. If unknown, Siemens provides the following tools: ● Own information via the Download Center: http://siemens.com/bt/download. ● Own information via the Service and Support Portal https://support.industry.siemens.com. ● Submit a support request: http://www.siemens.com/automation/supportrequest.
14 Appendix: Detailed information Update firmware 14 Appendix: Detailed information As a supplement to the main part, the appendix depicts information and workflows that may be more or less relevant to the application. 14.1 Update firmware 14.1.1 OZW Please note the following when upgrading to V7.0: ● The firmware state of your web server is available in the "Device information" menu ● The following was essentially improved in V7.0: – Access to Remote Tool Access ● Firmware V7.
14 Appendix: Detailed information Change password and user name 14.2 Change password and user name Change password Change your portal password periodically for security reasons. You are logged onto the portal. 1. On the navigation ribbon, click "User profile and log off". 2. In the drop-down list, select the "Account details". Displays your account profile. 3. In the right lower corner, click "Change password". 4. Enter the appropriate fields and confirm with "Change password".
14 Appendix: Detailed information Change password and user name Delete old user names You have logged on to the portal using e-mail you received and the new user name. The new user name has owner and administrator rights to the plant in question. 1. In primary navigation, select "Administration". 2. Click the plant name to cancel the old user name. 3. In secondary navigation, select "Plant user". Lists all plant users, even the old user name to be cancelled by the plant. 4.
14 Appendix: Detailed information Search, sort, group 14.3 Search, sort, group Find Plant and user lists can quickly become confusing. Use the search function to search displayed as well as hidden columns. Delete the search term from the search field to once again view the entire list. Column selection and sort Optimize your overviews by showing and hidden columns as needed. Enable by selecting the column and dragging it from the table to the box and vice versa.
14 Appendix: Detailed information Administration for end user/installer 14.4 Administration for end user/installer Plant and user administration is described in the main section of the documentation: ● Plant activation, see "Register [➙ 16]". ● Add user to plant, see "Set up remote access to plant (OZW only) [➙ 32]" ● Add plant notifications for a plant, see "Set up plant notifications [➙ 35]". ● Plant settings, see "Manage plant data [➙ 19]". ● Delete plants, see "Delete plant and own profile [➙ 20]".
14 Appendix: Detailed information Alarm classes 14.5 Alarm classes Use alarm classes to limit the type of alarms sent to you by e-mail. The following alarm classes are currently available: 14.5.1 Alarm classes OZW Type of alarms on… OZW672, internal OZW672, Connected controllers OZW772, internal and connected controllers Documentation C5712 LPB controller manuals Synco controller manuals Class 0 ● Fault input (urgent) LPB fault priority >= 5 Urgent ● No bus power supply.
14 Appendix: Detailed information Notification classes 14.6 Notification classes Use notification classes to limit the type of alarms sent to you by e-mail. The following notification classes are currently available for M-bus web server WTV676: Notification classes Notification type Classes 0 and 1 Unused Class 2 Information for billing Class 3 Evaluation of the meter data (trend) Classes 4 to 15 Unused (Climatix POLxxx only) ● ● All notification classes are selected by default.
14 Appendix: Detailed information Overview of plant roles 14.9 Overview of plant roles 14.9.1 OZW The following is an overview of plant role functionality: Administrator Users can operate the plant with administrator access. Users can manage users. End user Users can operate the plant with end user access. Owner Users can operate the plant with administrator access. Users can manage user accounts and the plant. Service Users can operate the plant with service access.
14 Appendix: Detailed information Overview of plant roles 14.9.2 WTV676 The following is an overview of plant role functionality: 56 | 57 Administrator Users can manage plant files, user accounts, plant settings, and plant notifications. Owner Users can manage user accounts and plant settings. Service Users can manage plant files. Feature Administrator Owner Service Operate plant data points at the enduser level - - - Operate plant at the admin level (e.g.
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