Synco IC Cloud and remote access for OZW772 and OZW672, cloud access for WTV676 User Guide – Getting Started A6V101064590_en--_e 2018-09-20 Building Technologies
Contents Legal note............................................................................................................... 3 Cyber security disclaimer........................................................................................ 4 2 | 16 Siemens Building Technologies 1 About this document ..................................................................................... 5 1.1 Reference documentation ...............................................................................
Legal note Legal note Legal note concept This guide includes notes that must be followed to prevent damage to property. Notes dealing only with damage to property use the signal word NOTE and an exclamation point. They are depicted as follows: NOTICE Type and source of hazard Consequences in the event the hazard occurs ● Measures/prohibitions to prevent the hazard Qualified personnel Only qualified personnel may commission the device/system.
Cyber security disclaimer Cyber security disclaimer Siemens provides a portfolio of products, solutions, systems and services that includes security functions that support the secure operation of plants, systems, machines and networks. In the field of Building Technologies, this includes building automation and control, fire safety, security management as well as physical security systems.
About this document Reference documentation 1 1 About this document 1.1 Reference documentation Siemens Building Technologies Document ID Title Topic N5701 Web server OZW772...V8.0 Web server data sheet N5712 Web server OZW672...V8.0 Web server data sheet C5701 Web server OZW772...V8.0 Web server commissioning C5712 Web server OZW672...V8.
2 Synco IC 2 Synco IC With Synco IC, Siemens provides simple and secure access to the web server and with it to the HVAC plant. Synco IC permits remote servicing of the plant at any time (24/7) and from anywhere. After signing in on the web browser, you access the plant as per plant privileges. The portal offers new ways to setup user-defined access (e.g. installers) to plants. Your access point is: https://www.siemens-syncoic.com.
Requirements Technical requirements 3 3 Requirements 3.1 Technical requirements OZW firmware version ● ● The OZW772/OZW672 web server requires firmware V5.2 or higher. Firmware 7.0 is recommended and required to use the Remote Tool Access. Firmware version WTV676 The web server WTV676-HB6035 has firmware version WTV676_WI-2.23_FW-2.4-16-2.3.bin or higher. NOTICE Update firmware version The firmware must be updated to firmware version WTV676_WI-2.23_FW-2.4-162.3.
4 Entering Synco IC Technical requirements 4 Entering Synco IC Requirements for using Synco IC The following initial steps are required to enter the portal: ● Sign up - Register a plant [➙ 10] ● Sign in [➙ 11] ● Manage plant data Result ● ● 8 | 16 Siemens Building Technologies You can access your plant via portal services. You can assign other persons (e-mail addresses) a user role on your plant.
Entering Synco IC Assistance on the start page 4 4.1 Assistance on the start page Accessible documentation ● ● "Support" on the start page provides an introduction. A comprehensive help is located in the same place, after login. Information on unsupported browsers A clear information window indicates that Synco IC was opened by an unsupported browser. Central maintenance information from the IC Operations Team Maintenance and important product improvements are prominently displayed on the start page.
4 Entering Synco IC Sign up - Register a plant 4.2 Sign up - Register a plant NOTICE OZW registration The OZW web server must be connected to Synco IC to register. The operating LED on the OZW web server flashes as soon as it is connected to Synco IC. Detailed information on commissioning the OZW web server is available in the OZW web server commissioning guides (Documents C5701 and C5712), see Section "Reference documentation [➙ 5]".
Entering Synco IC Sign in 4 4.3 Sign in NOTICE Ensure you are in the desired tenant area after signing in. Additional information on switching tenants is available in Section "Switch tenant". Change password at first sign in You have received an e-mail with an invitation link and temporary password. 1. Enter the User name (your e-mail address) and (temporary) password and click "Sign in". You are requested to change the password. 2. NOTICE! Read the note below for accepting Synco IC passwords.
4 Entering Synco IC Sign in Secure sign in and out Note the following functions for sign in/out: ● The connection is ended after 30 minutes of inactivity. The web page returns to the sign-in screen. NOTICE! Only the activity on the first tab is registered when working in multiple browser tabs. ● The user account is locked after 5 attempts with the wrong password. ● The user is notified as soon as a new password is set using the "Forgot password?".
Synco IC and security Synco IC 5 5 Synco IC and security 5.1 Synco IC The portal provides thorough security, e.g. data security, security data storage, and reliable data transportation. ● All connections are encrypted (HTTPS) to prevent tapping into the line and man-in-the-middle attacks. ● Data security as per EU Data Privacy Chapter 5 ● Geo-redundant data storage from northern Europe (primary) to western Europe (secondary). 5.
6 Support on technical issues 6 Support on technical issues Please adhere to the following sequence on support issues: 1. Contact the supplier of the device or plant. 2. If unknown, Siemens provides the following tools: ● Own information via the download canter: http://siemens.com/bt/download. ● Own information via the Service and Support Portal https://support.industry.siemens.com. ● Submit a support request: http://www.siemens.com/automation/supportrequest.
Support on technical issues Siemens Building Technologies 6 15 | 16 A6V101064590_en--_e 2018-09-20
Issued by Siemens Switzerland Ltd Building Technologies Division International Headquarters Theilerstrasse 1a CH-6300 Zug +41 58 724 2424 www.siemens.com/buildingtechnologies Document ID: A6V101064590_en--_e Edition: 2018-09-20 © Siemens Switzerland Ltd, 2015 Technical specifications and availability subject to change without notice.
