User guide

1. Introduction

Introduction 1-3

The system can forward incoming calls to your mailbox, or other telephone

or pager, and let you know you have messages waiting.

Features for Callers

The PhoneMail system lets your callers:

• Skip over your personal greeting if they have heard it before.

Note:

Not all greetings can be skipped. Depending on your class of

service (COS), you can record an alternate greeting that must

play entirely before the caller can leave a message or select

another option.

• Replay or re-record their messages.

• Select urgent delivery.

• Transfer to a personal referral (must answer) extension, to the operator,

or to another extension by entering the extension number or the

subscriber’s name.

• Camp on to a busy extension so that the busy telephone rings when it

becomes free

(

internal callers on a Siemens computerized branch

exchange [CBX] or Hicom 300 E Communications Server [CS] only).

• Choose the desired prompt language in multilingual systems.

Note:

Not all PhoneMail system features are available in all

countries or with all host telephone systems. Ask your system

administrator which features are available in your PhoneMail

system.

• Invoke voice-activated call routing to prompt the caller to speak by

playing a tone at the end of each voice prompt sequence.

Getting Help

If you are not sure how to use the PhoneMail system, or if you want to

review the correct PhoneMail system procedure, you can request help from

the system.

• Dial for help (except when dialing a name, extension, date or time

for future delivery, or any field of an outcalling schedule).