User guide

12. Voice-Activated
Call Routing
Voice-Activated Call Routing 12-1
Chapter 12 Voice-
Activated Call Routing
General Usage of Voice-Activated Call
Routing
• Speech commands work best when there is little background noise; a
headset works better than a speaker phone.
• Speech commands are equivalent to keypad commands. Wait for the
tone, then
say
your command.
• You must wait for the prompt and the <beep> before speaking, because
speech commands do not override system prompts. (There is no speech
recognition during voice prompts, playback, or during record.)
• The voice-activated call routing feature prompts you to press keys, but
recognizes voice commands (refer to “Example Direct Access Caller
Interface” on page 12-3). (Voice prompts and decision trees remain the
same.)
• Other than during message recording, silence time-out will hang up on
internal callers and transfer to the operator on external callers.
• There is no user-trainable speech recognition, continuous (connected)
speech recognition, or alphabet recognition (name dialing).
• Playback speed and volume control must be controlled through
Mailbox options.
Accessing PhoneMail with Voice-Activated Call
Routing
• During PhoneMail logon, the system prompts for key presses, but lets
you say or dial the access number and password. (Use care when saying
your password if you wish to keep it a secret.)
• After PhoneMail logon, the system prompts for key presses, but still
recognizes speech; however, upon receiving any dual-tone modulation
frequency (DTMF) tone the system turns OFF voice-activated call
routing and expects DTMF tones thereafter.