User guide

12-2 PhoneMail Systems, Release 6.3, User Guide
• For
extension dialing
, you are prompted for each digit. (Refer to
“Example Direct Access Caller Interface” on page 12-3.)
• If your system has the multilingual feature, voice-activated call routing
recognizes German when the PhoneMail system is playing German
prompts, and English when the PhoneMail system is playing English
prompts. Refer to “English / German Voice Commands” on page 12-4.
• If direct access has voice-activated call routing, the outcalling interface
will need it, too, assuming the subscriber requires it. The outcalling
interface will handle both speech and DTMF recognition, as with direct
access.
Recording Messages with Voice-Activated Call
Routing
• Record options include: record a message, stop recording, rerecord,
delete, transfer to operator, leave a message for another subscriber, and
access own mailbox.
• Because you cannot end a record session with the stop key or voice
command,
you must end a record session with a silence time-out
.
Remain silent until the system prompts for the next input. Upon silence
time-out, you are offered the usual delivery options; wait for the prompt
and beep, and then say your choice.
A caller without DTMF cannot transfer using system prompts, so
subscribers should tell external callers, through the external greeting, how
to use silence time-out to end their message or transfer to the operator.
Table 12-1 on page 12-3 shows an example of direct access caller interface.