User guide

12. Voice-Activated
Call Routing
Voice-Activated Call Routing 12-3
Example Direct Access Caller Interface
Table 12-1 is an example sequence that demonstrates the voice-activated
call routing interface for direct access. A trained PhoneMail subscriber
calls from an external phone without DTMF. (The subscriber’s mailbox is
set for abbreviated prompts.)
Table 12-1. Example Direct Access Caller Interface
Caller PhoneMail System Response
Dials direct access
number
“Hello. This is the PhoneMail system. Dial your exten-
sion and push pound.” <beep>
“Three”
<beep>
“Two”
<beep>
“Seven”
<beep>
“Seven”
<beep>
“Enter”
or
“Pound”
“You dialed Rachel Thompson of extension three, two,
seven, seven. If this is correct, dial your password and
push pound. If not, push star.” <beep>
“Seven”
<beep>
“Seven”
<beep>
“Three”
<beep>
“Four”
<beep>
“Enter”
or
“Pound”
“To listen, push three, record, push one, change answer-
ing options, push eight, change mailbox options, push
nine, transfer, push seven zero, disconnect, push seven
six. If you need help, push zero.” <beep>
“Listen”
or
“Three”
“You have one new message. Message one was received
at eleven-fifteen a.m. today.” “Hi Rachel! How about
lunch...” “To delete push six, save, push four, replay,
push seven three.” <beep>
“Delete”
or
“Six”
“This message will be deleted when you hang up. To
continue, push pound, forward, push nine.” <beep>
“Enter”
or
“Pound”
“To listen, push three, record, push one, change answer-
ing options, push eight, change mailbox options, push
nine, transfer, push seven zero, disconnect, push seven
six. If you need help, push zero.” <beep>
“Record”
or
“One”
“Record message at the tone...”