User guide

Glossary G-3
Glossary
extension number.
A group of one to seven numbers that identifies a
subscriber mailbox, call processing mailbox, or specific telephone.
extension-only system.
A PhoneMail system in which subscribers can
only access their mailboxes and address messages by keying in their
mailbox extension numbers. Contrast with
name-only
system.
F
FIFO.
First-in first-out.
first-in-first-out (FIFO).
A queuing technique in which the next item to
be retrieved is the item that has been in the queue for the longest time.
flash.
The flash feature on a telephone places a call in progress on
temporary hold and alerts the CBX that you wish to access a feature or dial
a second party. The temporary hold lasts only until you hang up or
reconnect to the call, or for a predetermined time. If you activate the flash
feature during a call and then hang up, the call immediately rings back on
your phone.
forwarded access.
The process of dialing a subscriber’s extension, being
forwarded to the PhoneMail system, and automatically reaching the
subscriber’s PhoneMail mailbox when the telephone is busy, unattended,
or in do-not-disturb mode. Contrast with
direct access
and
guest access
.
G
greeting.
The prerecorded message heard by callers who reach the
PhoneMail system. It is either a system greeting or a personal greeting.
guest access.
The process by which callers and subscribers call in to the
PhoneMail system to leave a message in a subscriber’s mailbox. Callers
and subscribers do not call the subscriber directly, but dial the PhoneMail
system guest access number, then the subscriber’s name or extension to
leave the message. Contrast with
direct access
,
callback access
,
forwarded
access
, and
TDD access
.
guest access number.
The designated telephone number callers and
subscribers dial to leave messages in a subscriber’s mailbox without calling
the subscriber directly.
H
header.
See
message header
.