User guide

1-4 PhoneMail Systems, Release 6.3, User Guide
• If the system asks for a single-key command and you do not press any
keys, the system prompts:
“If you need help, press Help, or zero.”
• If you press an incorrect key, the PhoneMail system prompts:
“I do not understand this command. Please try again.”
You can then press the correct key.
This guide contains decision trees and step-by-step illustrations showing
which telephone keys to press; the following pages provide examples of
both.
Definitions, Decision Trees,
Instructions, and Queues
Following are definitions of key words used throughout this guide:
Password
. A sequence of characters dialed to permit access to the
PhoneMail system; provides protection from unauthorized access to your
mailbox.
Message
. Audio information recorded and saved on the PhoneMail system.
Header
. All incoming messages have a
header
message that specifies
when the message was received. Some indicate who sent the message.
Mailbox
. A PhoneMail system subscriber’s depository for messages; a set
of message queues (refer to “Message Queues,” on page 1-8).
Address.
Every mailbox has a unique address (number and name); each
message must be addressed by the sender so that the system can send it to
the correct destination.
Distribution List
. A list of addresses (numbers or names) where the same
message will be sent.