User guide

Glossary G-9
Glossary
text message.
A message notification between the PhoneMail system
and external electronic mail systems. Subscribers using PIE have a
PhoneMail system indicator added to their screen when PhoneMail voice
messages are received.
U
urgent message.
A message marked for urgent delivery is placed at the
beginning of the recipient’s new message queue. The message is identified
as urgent to the recipient.
V
voice-activated call routing.
The voice-activated call routing feature
(speech recognition) is available for direct, guest, user, and call processing
accesses. When this feature is installed, the system prompts all direct and
guest access callers for speech but turns off voice-activated call routing
(after log in) upon receiving a DTMF tone. Voice-activated call routing
prompts the caller to speak by playing a tone at the end of each voice
prompt.
volume level.
A mailbox option that permits a subscriber to choose how
loudly PhoneMail messages and prompts are played.