User guide

2. Getting Started
Getting Started 2-11
Letting the PhoneMail System Answer
Calls
When your telephone is busy, unattended, or in do-not-disturb mode, your
telephone can forward calls to the PhoneMail system. This is called
telephone answering
. It occurs if:
• Your extension is set up (by your system administrator) to
system-
forward
to the PhoneMail system. After calls ring at your telephone and
you do not answer, the PhoneMail system answers, plays your personal
greeting and lets callers leave messages.
• You temporarily
station-forward
your extension to the PhoneMail
system. The PhoneMail system answers all calls before they ring at
your telephone.
Using Message Waiting Notification
Depending on your telephone system
5
, you can be notified of new
PhoneMail messages on your telephone or workstation screen. You can
receive:
• Message waiting notification at your telephone.
• Message waiting notification at your workstation screen through the
PhoneMail Information Exchange (PIE) option.
• Message waiting notification from calls to a remote destination (by way
of the outcalling feature).
These notification methods are discussed in the following paragraphs.
Message Waiting Notification by Telephone
If your telephone has a message-waiting indicator light, the system turns
ON the light when you have new or returned messages in your mailbox.
The system turns OFF the light after you save or delete all your new
messages. Some systems use a broken dial tone in addition to, or in place
of, an indicator light.
5
Ask your system administrator if message waiting notification and out-
calling are available.