User guide

3. Listen Features
Listen Features 3-1
Chapter 3 Listen
Features
You can listen to two types of messages:
•
Incoming
messages from others, and
,
•
Outgoing
messages you record to send to others.
This chapter tells you how to use the many listen options.
The “Listen Feature Branch” on page 3-2 and the “Listening Control
Features” on page 3-3 show the listen option features. By looking at these
two pages, and following the PhoneMail prompts, you can easily navigate
the options when you no longer need this chapter’s detailed instructions.
As you listen to each message, its
header
tells you when your mailbox
received the message (date and time, in ten minute intervals). The system
also tells you information about the sender:
• If the sender is a subscriber on the same PhoneMail system, the system
tells you the sender’s name and extension.
• If the sender is an internal caller, but not a PhoneMail subscriber or not
on the same PhoneMail system, the system gives the extension but not
the sender’s name.
• If the sender is an external caller, the system tells you when the message
was received, and depending on your system, it can also give the
sender’s external telephone number. Ask your system administrator for
details.
United Kingdom Note
: In some United Kingdom locations, voice
announcements indicate a calling party disconnect. If these announcements
are present in messages left on the PhoneMail system, ask your system
administrator to have the telephone company disable the announcements.