User guide

5. Answering Options
Answering Options 5-5
“Hello, this is Robin. I am in meetings all day today. Please leave a
message and I will return your call as soon as I can. If you need to talk
to someone now, press zero, then pound. You will be transferred to
Mary Yetter, my secretary. Thank You.”
No-Answer Greeting
“Hello, this is David Baker. Welcome to my PhoneMail mailbox. I am
in the office today but away from my desk now. Please leave a detailed
message and I will return your call as soon as I can. If after recording
your message, you want to listen to it or rerecord it, press star for
instructions from the system. If you need to talk to someone right away,
press zero, then pound. You will be transferred to Greg Anderson at
extension 5700. In the future, you may press 1 to skip this greeting and
begin recording your message.”
Busy Greeting
“Hello, this is Becky Escamilla. I am talking on the telephone. If you
are calling from inside the company, press pound, then 1, to camp on
1
to my extension. If you are calling from outside the company, please
leave a detailed message at the tone. I will return your call as soon as
I can. If you need to talk to someone now, press zero, then pound. You
will be transferred to Mary Yetter, my secretary.”
Customer-Impact
The British Approvals Board for Telecommunications (BABT)
requires personal greetings to include: the called name, the national
code, and the called telephone number (city code plus 6-digit
number: example, 0602-433895). Example greeting:
“You have reached the PhoneMail mailbox of Kevin Foley at 0602-
433895. I am out of the office today, Wednesday, February 3rd. I
will check this evening for messages. Please leave your name,
number, and detailed message so I can call you back. If you prefer
to talk to someone now, press zero, then hash. The PhoneMail
system will transfer you to Elizabeth Arnett at extension 3950.”
1
The camp-on feature is available only if your PhoneMail system is integrated
with a Siemens CBX or Hicom 300 E CS.