User guide

5-12 PhoneMail Systems, Release 6.3, User Guide
Changing Your Referral Extension
Sometimes callers want to talk to a person, either before or after leaving a
PhoneMail message. Therefore, you should supply a referral (must-answer
extension) in your personal greetings.
Note:
Ask your system administrator if access to this feature is available.
Callers transfer from the PhoneMail system to your referral extension by
pressing and . External callers can transfer by remaining on the line.
0
To Select Referral Extension:
Call the PhoneMail
system to
access
From home state, Select
select
Answering
your mailbox
.
8
Options
by
Referral
3
Extension
1
4
Enter
New
Referral
Keep
your
current referral
extension.
extension.
The system
plays your
current referral
extension.
Dial your new
referral extension
Press:
number
.
* Dial last name, then first name. Use 7 for Q and 9 for Z. The person must be
a subscriber on your PhoneMail system.
or
Dial the
name
until recognized.
*
After the system
plays the name
or extension,
press:
Dial your new
referral extension
by
name
.
Press:
If the extension
or name is
correct
.
If the extension
or name is
incorrect
and you want to
start over.
by pressing:
1
4
7
*
2
5
8
0
3
6
9
#
1
4
7
*
2
5
8
0
3
6
9
#
1
4
7
*
2
5
8
0
3
6
9
#
Select one.
Press:
pressing: