User guide

6. Mailbox Options

Mailbox Options 6-13

Receiving Outcalls at a Telephone

When an outcalling notice is triggered, the PhoneMail system places a call

to the destination telephone or pager. When the system detects that the

destination telephone has answered, it prompts:

“Hello, this is the PhoneMail voice messaging system with a

message for <name>.”

Note:

You should always record your name if you have outcalling to a

telephone.

The PhoneMail system then plays a series of prompts telling the called

party how to treat the call:

“If you need to transfer this call, press 1. To repeat and spell the

name, press 2. If you would please inform <name> that PhoneMail

called, press 3. If <name> cannot be reached at this number and

you would like to prevent future calls, press 4. To retrieve the

message, press 5.”

• If you press , the PhoneMail system prompts you to transfer the call.

This outcall transfer option is available only for outcalls to external

(off-site) destinations. The PhoneMail system treats outcalling

destinations without the external access prefix (for example, 9) as

internal calls. The outcall transfer option assumes your host telephone

system has transfer capability. Ask your system administrator if the

outcall transfer option is available to you.

• If you press , the PhoneMail system repeats and spells the message

recipient’s name. It then repeats the options.

• If you press , you can take a message. The PhoneMail system

prompts:

“Please inform <name> that the PhoneMail system called. Thank

you.”

If you choose this option, the PhoneMail system assumes that the

outcall was successful. The PhoneMail system does not retry the outcall

for that message.

• If you press , you can prevent future outcalls. The PhoneMail system

turns OFF the outcalling schedule that was triggered for this number.

The system does not activate this schedule until you turn it back ON.