User Manual

Appendices
Frequently asked questions
11
A6V11562455_en
--_a 55 | 60
11 Appendices
11.1 Frequently asked questions
11.1.1 What should I do if I forget the screen lock code?
Try using the administrator password to unlock the screen.
To unlock the screen using the administrator password
1. On the hardware unit screen indicating that the screen lock code is incorrect,
tap the question mark >
Log in.
2. Input the administrator password, and then tap OK.
11.1.2 What if two users change the same setting at the same
time?
The last command received by the server takes effect.
11.1.3 Will the thermostat work if the connection to the cloud is
lost?
Yes, the thermostat (hardware unit) works with or without the network connection:
● If there is network connection to the cloud and you’ve also set your schedule,
the thermostat works following your schedule. Your temporary change of the
temperature setpoint only takes effect during the current scheduled mode.
● If there is network connection but you haven’t set a schedule, the thermostat
works following the default schedule set by the system). For more information
about the default schedule, see Time-based schedules [➙ 49].
● If there is no network connection or valid time, the thermostat cannot get
schedule information from the Cloud. It always works under the
Comfort mode.
11.1.4 What is the difference between Administrated WLAN and
Private WLAN?
Administrated WLAN * is supposed to connect to an infrastructure network
managed by facility managers;
Private WLAN fits for owner cases and is supposed
to connect to a home network. Selecting the WLAN connection type differently only
affects the entry to WLAN management:
● If you’ve selected Administrated WLAN *, you can only manage WLAN under
Advanced Settings.
● If you’ve selected Private WLAN, you can manage WLAN under either Settings
or
Advanced Settings.
NOTE: In order to differentiate institutional use from home use, this document
recommends only
Settings for home users to manage the WLAN connection.
11.1.5 What if the WLAN network is down during software
updates?
Reconnecting to the network resumes the updating process. However, if the
network can’t be reconnected within a short time and you want the thermostat to
work normally during the disconnection period, tap and hold down the warning icon
displayed on the screen for at least ten seconds. You are then directed to the
Setup page where you can check the previous settings, perform factory resetting or
do nothing but return to the normal home screen.