Key Voice Voice Processing DEBUT AND LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE Everything Your Business Calls For
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LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Table of Contents 1. System Overview.......................................................................................1 1.1 What Does the Lite System Do?...................................................................................... 1 1.1.1 What is an Automated Attendant?........................................................................... 1 1.1.2 What is Voice Mail?...................................................................
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit Call Routing ................................................................41 2.5.6.5 Setting Up Prototype Mailbox 9994 ................................................................42 2.5.6.6 Creating Subscriber Mailboxes........................................................................45 2.5.6.7 Customizing Subscriber Mailboxes.....................................
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 1. System Overview This document discusses features and functionality provided in Small Office Lite and Debut systems. Note that both these systems include the same feature set, and the system setup and maintenance procedures are identical between systems. For documentation ease, these two systems are collectively referred to as the Lite system in this guide. 1.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Live Attendant Lite System Automated Attendant Asks to whom the caller wishes to speak. Plays a pre-recorded greeting that prompts the caller to either dial the extension of the party they are trying to reach or choose from a list of voiced options to route their call to a specific department or group. Listens to the caller's response. Listens to the digits dialed by the caller. Says "Please hold." Plays a pre-record phrase "Please hold...
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Live Attendant Lite System Voice Mail Attendant dials code to turn on message waiting lamp on recipient's telephone. The Lite system dials code to turn on the message waiting lamp on recipient's telephone. Recipient sees message waiting lamp is on, and retrieves message slips from message mailbox. Recipient sees message waiting lamp is on and dials the Lite system to retrieve messages. Recipient reads messages left on message slips.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. System Setup Instructions The Lite system contains a default database with a setup configuration that allows the Lite system to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician. This default database configuration includes 2 predefined classes of service (0 and 7), 1 supervisor mailbox (mailbox 70), and 3 Routing boxes—800, 801, 821.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 • Call into the Lite system and use the Teleparameter feature to run the System PBX Setup utility then enter parameter codes and corresponding values to set up system and box information This document provides instructions for using either system setup technique.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 system by attaching a portable diskette drive to the Lite system unit. Therefore, we strongly recommended that technicians servicing Lite system units have access to a portable diskette drive. • Authorization key (Small Office Lite systems only) The Small Office Lite system runs only if the authorization key is attached to the PC’s parallel port. This key is shipped in the packaging with the Lite system unit.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Once the system is set up and tested, the system supervisor on-site can maintain the day-today aspects of the system (adding, deleting, modifying mailboxes; modifying greetings and call routing; etc.) by simply calling into the system using a telephone. No special Teleparameter modification instructions or laptop computers are necessary for regular daily maintenance of the Lite system. 2.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note that the modular input connectors on the voice boards are RJ-14 jacks which contain two independent telephone lines. The modular adapter shown (or its equivalent) must be used if the telephone lines are terminated with RJ-11 (single line) jacks. If you want the Lite system to be able to transfer calls, make sure the telephone line has either the call-transfer or three-way calling feature.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Each line to the Lite system unit requires an industry-standard-telephone port on the PBX (this is also known by other names such as analog port, 2500 set interface, SLT port.). Some telephone systems do not provide single-line-telephone ports, and they require a special analog interface box between the PBX and the voice-mail system, as shown below. If in doubt, contact the local PBX manufacturer’s representative.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Typical Setup For typical automated attendant service, the PBX is programmed so that incoming calls are routed via the PBX to ring the Lite system. The Lite system answers the call and asks the caller to enter the required extension (or mailbox) number. The caller enters the number, and the Lite system transfers the call just as a live attendant would. 2.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Business Hours Worksheet (System Supervisor Completes) On the lines corresponding to each day of the week, write in 24-hour format (for example 8:00 PM is 20:00) the normal hours the company opens and closes for business. If the business is open 24 hours on a particular day, enter 0:00 as the DAY SERVICE BEGINS time and 24:00 as the DAY SERVICE ENDS time. If the business is closed the entire day on a particular day, enter 0:00 on both lines.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Subscriber Mailbox Information Worksheet (System Supervisor Completes) x Photocopy this page, then complete the form for each subscriber who is to have a mailbox.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Subscriber Schedule Worksheet (System Supervisor Completes) Photocopy this page, then complete the form for each subscriber who is using the Paging, Auto Message Forwarding, or Message Delivery out-calling features according to a particular schedule, as indicated on his/her Subscriber Mailbox Information sheet. You can designate up to 4 different schedules below, then apply one schedule to each outcalling feature the subscriber will be using.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Routing Worksheet (System Supervisor Completes) Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes preconfigured on the Lite system. After reviewing this information, complete this worksheet to indicate the wording for the greetings you want this Lite system to voice.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.5 Setting Up the System by Attaching a Laptop Use the information in this section to complete all necessary system setup steps by attaching a laptop computer to the Lite system unit and using the Lite system’s screen interface to run the PBX Setup utility and to complete System Information and Box Setup screens. 2.5.1 Installing KeyLink Software onto the Laptop 1. Insert the KeyLink diskette into the diskette drive on the laptop computer.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. A screen displays, prompting you to indicate the type of connection you are establishing. To indicate you are using a null modem cable connection, type N then press . 3. The screen refreshes with a display that emulates the Lite system unit. The keyboard and monitor of the laptop now effectively control the Lite system unit.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.5.3 Completing the First Time Setup Procedure Once you connect the Lite system to the phone system and access the Lite system using a laptop computer, you are ready to begin customizing the system. Customizing the system involves: • • • Running the PBX Setup utility Specifying System Information Specifying Routing Box and Mailbox Information 2.5.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 6. The system warns that it may over-write some changes to the Lite system database. To continue, press . 7. At the system prompt for the number of digits in the extension numbers, enter the appropriate number, then press . At the system prompt to confirm your entry, press . 8. A list of telephone systems displays. Note that you can use the and keys to scroll through all available selections.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 18. The Install program must reboot the Lite system unit to make the changes indicated. Press when the system displays the reboot prompt. After the system reboots, the Line Status screen displays. 2.5.5 Specifying System Information System Information screens contain system setup information that applies system-wide, to all boxes set up on the system.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 of the phone systems identified below, the Integration program automatically sets fields on several System Information screens to the phone system’s default settings. Unless you customize the phone system defaults, you probably do not need to modify these settings.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 • • • • • Vodavi Infinite DVX1, DVX2, & DVX3 Vodavi Starplus 2448EX / 4896EX Vodavi Starplus 96EX Vodavi Starplus Digital Win 100D If you are using a telephone system that is not listed here, the Integration program sets fields on System Information screens to commonly used defaults. You may need to adjust these settings.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3. From the Main Menu, select SYSTEM INFORMATION. The System Information menu displays. 2.5.5.4 Setting Up the General Information Screen 1. From the System Information menu, select GENERAL. The General Information setup screen displays. 2. Press to move the cursor to the AUTOMATICALLY EXIT TO DOS AT field. Enter the time at which the Lite system should exit to DOS to perform its auditing functions. The default setting is 3:00 AM. 3.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 7. To save the information and exit the screen, press . The System Information menu displays. 2.5.5.6 Setting Up the Business Hours Screen 1. From the System Information menu, select BUSINESS HOURS. The Business Hours setup screen displays. 2. For each day of the week, enter the office opening time in the DAY SERVICE BEGINS field and the office closing time in the DAY SERVICE ENDS field.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes on the Lite system. Two of them are pre-configured on the system. Class of service 0 is assigned by default to the prototype mailbox 9994, which serves as a template for every mailbox that you create on the system. Class of service 7 is assigned supervisor mailbox privileges.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 CLASS OF SERVICE NUMBER This field indicates the number of the class of service you are currently working with. To move to the next class of service number, press . Once you assign a class of service to a mailbox, the mailbox inherits all the privileges and restrictions defined in the class of service. CLASS OF SERVICE NAME Use this field to give the class of service a meaningful name.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 mailbox belonging to this class of service always hear the pre-recorded system prompt, "That extension is not available..." The default setting is 10. Note that in class of service 7, this field must be set to allow at least 2 greetings. Class of service 7 is assigned to mailbox 70, the supervisor mailbox that controls the Routing boxes on the system.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS Note: Use this parameter with caution. Improper use may cause important messages to be lost. The Lite system deletes new messages from mailboxes belonging to this class of service after the number of days you specify. A new message is one the mailbox owner has not yet listened to. If you enter 0 in this field, a new message is deleted at midnight on the day the message was received.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 or deny access to the P.A. feature for callers to mailboxes belonging to this class of service. The default setting is Yes. PLAY MENU AFTER GREETING If an extension is busy or does not answer, the Lite system plays the mailbox owner's personal greeting. After playing the greeting, it can announce the options available to the caller (for example, "If you would like to leave a message, press 1.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note: If you want to disable the Call Queuing feature for the class of service, set this field to 0. DIGITS ALLOWED WHILE HOLDING While a caller is in the queue holding for an extension, he/she can press a digit to leave the queue and process the call differently. By default, the options open to the caller are the same as those available when the caller hears the personal greeting ("If you would like to leave a message, press 1.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 After the defined number of hold prompts have been played, the Lite system goes back to the caller and offers the options to remain on hold, try another extension etc. This field allows you to specify the number of hold prompts that should be played before the Lite system offers these options to the caller. As shipped, the Lite system has only one hold prompt recorded (system prompt #146, see the Installation and Maintenance Manual).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 If the caller enters a number that matches one of the digit strings you enter here, the Lite system informs the mailbox owner that the number is not acceptable and retains the current set up. Once you review and adjust all fields on both Class of Service setup screen 0 and Class of Service setup screen 7, press to save the information and exit. The System Information menu displays.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 calls to Routing box 801. Typically, companies offer more extensive call routing options to callers during day/lunch service hours than during closed hours. Often, for example, singledigit call routing (“…Press 2 for Sales…”) is not offered during closed hours. Therefore, the greeting voiced by and options available in Routing box 801 are often different than those in Routing box 800.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3. From the Main Menu, select BOX INFORMATION. The Box Information menu displays. You should review the setup for the following boxes: • Routing Box 800 • Routing Box 801 • Routing Box 821 • Prototype Mailbox 9994 • Supervisor mailbox 70 After you review and, if necessary, adjust prototype mailbox 9994, you use it to set up subscriber mailboxes. You then make necessary adjustments to these mailboxes to customize them for system subscribers.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-Digit Call Routing 1. From the Box Information menu, select ROUTING BOX. The Routing Box setup screen displays. 2. Press to access the box selection screen. A small window displays prompting you for the box number. Type 800 then press . 3. Press to move the cursor moves to the OWNER field.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 5. Repeat steps 2 through 5 to set up Routing box 821. In step 2, type 821 (instead of 800) to access box 821. In the DESTINATION FOR DIGITS field, we recommend you make the same entries as you did on the setup screen for box 800. 6. Repeat steps 2 through 5 to set up Routing box 801. In step 2, type 801 (instead of 800) to access box 801.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 NO TRANSFER The Lite system does not transfer the call. Instead, it plays the mailbox owner’s personal greeting (if one has been recorded) or a system default greeting. The caller then has several available options before recording a message. BLIND The Lite system transfers the call by dialing the number, then dropping out of the call. It transfers the call without monitoring to check whether the called party is busy, answers, etc.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 • Press 2 to have the system voice the mailbox owner’s currently active greeting to the called party. • Press 3 to send the calling party to the destination selected in the IF CALLER CHOOSES OTHER OPTIONS field on Page 2 of the mailbox’s Mail Box setup screens. • Press 4 plus a greeting number (0 through 9) to play the selected greeting to the caller, provided that the greeting has been recorded.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note: The letter X represents the box number, a comma (,) represents a pause, and an exclamation point (!) represents a hookflash. For example, if the Lite system needs to dial the extension number, then hookflash and dial 44 to turn on a message waiting lamp, this field should read: !,44 8. Press to move the cursor to the SEQUENCE TO TURN OFF MESSAGE WAITING LAMP field.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 5. Repeat steps 3 through 5 for each subscriber mailbox you want to create. 6. Once you create all necessary mailboxes, continue with the next procedure, below. 2.5.6.7 Customizing Subscriber Mailboxes Using information the system supervisor provides on the Mailbox Setup Worksheets, you can now customize the mailboxes you created for each subscriber on the system.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. Press to move the cursor to the FIRST NAME field. Enter the mailbox owner’s first name. Press to move the cursor to the LAST field. Enter the mailbox owner’s last name. 3. To go to Page 2 of the Mail Box setup screen, press . The Page 2 screen displays.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 4. Press to move the cursor to the PAGER NUMBER field. If the subscriber is to use the Paging feature, use the following information to complete this section of the Mail Box setup screen. PAGER NUMBER Enter the telephone number of the paging service. The mailbox owner may change the number remotely. Normally, access codes for outside lines are not required here.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 The pager number you enter can contain the digits 0 through 9, star (*), pound (#), and the following special characters: Character Use P Use pulse (also known as ‘rotary’) dialing. T Use tone dialing (the default). , Short pause (duration can be changed in Technical Information screen. Default is one second). % Medium pause (equal in length to 4 commas). L Long pause (equal in length to 8 commas). ! Hookflash.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 NUMBER OF TIMES TO CALL The Lite system calls the pager the number of times you specify in this field. Repetitive paging may be useful if the pager is turned off periodically or is out of pager range. Note: This field is used to tell the Lite system how many successful calls it should make to the paging service. Do not confuse this with the pager-retry feature.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 ENABLED Set this field to Yes to indicate that the pager feature for this mailbox is currently on. Set the field to No to indicate that the pager feature is off. The mailbox owner can also toggle this field on and off by calling into the system. If this field is set to No, it overrides the call schedule set in the previous field. 5. Press to move the cursor to the first MESSAGE DELIVERY field.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Character Use received a DTMF digit (1 for Yes, anything else for No), by the end of the announcement cycle(s), it assumes that it is talking to an answering machine, and proceeds to play each new message in turn. V Voice pager. This must be the last character in the telephone number. Details of voice pager programming are found later in this section. I Internal (must be the first character).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 SCHEDULE Select when the Lite system should call this number. The options are: Schedule Result ALWAYS The number is called any time a new message is left in the mailbox. DAY SERVICE The number is called only during day/lunch service, as defined in the System Information / Business Hours screen. NIGHT SERVICE The number is called only during non-day/lunch service, as defined in the System Information / Business Hours screen.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 6. To go to Page 3 of the Mail Box setup screen, press . The Page 3 screen displays. 7. Press to move the cursor to the first SCHEDULE A field. If the subscriber is to use the Pager or Message Delivery feature according to a particular schedule, use the following information to complete the Mail Box Page 3 setup screen. START Enter the time at which this schedule should begin on this day.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3. To go to Page 4 of the Mail Box setup screen, press . The Page 4 screen displays. 4. Confirm that the ENABLED field is set to Yes for all four personal distribution lists. This allows subscribers to create up to 4 personal distribution lists in their mailboxes, which they can then use when sending messages to groups of subscribers. 5. Repeat steps 1 through 9 to customize each mailbox you created for each subscriber on the system.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 entries identifies this mailbox as the supervisor mailbox and identifies the individual who is currently acting as the on-site system supervisor. 3. Press to move the cursor to the CLASS OF SERVICE field. Verify that 7 is entered in this field. This entry assigns class of service 7, which has supervisor privileges, to this mailbox. 4. To go to Page 2 of the Mail Box setup screen, press . The Page 2 screen displays. 5.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Press 3 to change options.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 9. To record greeting(s) for Routing box 801, press <#> to exit the menu shown above and return to the Options menu. Then repeat steps 4 through 7 above. In step 5, press 801 to indicate you want to work with Routing box 801. In step 7, record the office closed greeting, instead of the office open greeting. 10. To record the holiday greeting for Routing box 801, repeat step 7, select greeting number 1, and record the holiday greeting. 11.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 MAX LINES ALLOWED TO HOLD FOR ONE BOX: 2 WHILE IN QUEUE, SAY POSITION IN LINE? No TRY EXTENSION 3 TIMES BEFORE GOING BACK TO CALLER RESTRICTED DIGITS: [None] • Class of Service 7: ∗ Set up with the class of service 0 options, but with SUPERVISOR STATUS? enabled.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 codes that identify each parameter you want to change and the new value to which you want to set the parameter. The screen illustrations and parameter value table provided in this section indicate the parameters and their associated codes.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 When you complete the tutorial, press <*> to prevent it from voicing the next time the box is accessed. 3. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 4. To access the Supervisor menu, press 6 (this option is not voiced).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Number Phone System 59 Tadiran Coral I, II, & III 68 Telrad 2464 64 Telrad Digital Key BX, 200 Digital 46 Toshiba DK-16 / 24 / 56 / 96 16 Toshiba DK-280 26 Toshiba Perception E 95 Toshiba Perception EX 57 Toshiba Perception I & II 87 Vodavi DHS 43 Vodavi Infinite DVX1, DVX2, & DVX3 48 Vodavi Starplus 2448EX / 4896EX 58 Vodavi Starplus 96EX 14 Vodavi Starplus Digital 62 Win 100D 7.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. To access the Supervisor menu, press 6 (this option is not voiced).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.7.1.3 Adjusting Routing Box Information As indicated in section 2.5.6.2, you need to adjust Routing Boxes 800, 801, and 821 to include any single-digit call routing options you want to provide to callers. You must also record the necessary greetings for these boxes. Sample Routing box greetings are provided in section 3.2.1. To record Routing box greetings, follow the procedure provided in section 3.2.2.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note: If you enter a parameter number for a parameter that affects a particular box, the system prompts you to enter the Item number. The Item number identifies the particular box in which you want to change the parameter. At the Item number prompt, enter the number of the box. Note: Refer to section 2.7.2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM.CFG file.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2.7.2 Teleparameter Value Tables The following table identifies all parameters you can adjust using the teleparameter feature and the entries you can make to indicate specific values for each parameter. Refer to information after this table for additional entries you can make in some fields. Task Param.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Account Number Box Setup 2707 Account Number Box Setup Description Acceptable Values Notes: Action to take if account number was previously collected during call 0 = Use the existing account number 2708 Repeat number entered for confirmation? 1 = Yes 0 = No A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description ACD Box Setup 2525 Box default operator during day service (Valid mailbox number) A prompt for the Item number refers to the box number. Enter the box number. ACD Box Setup 2526 Box default operator during night service (Valid mailbox number) A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Business Hours Setup 5043 (With parameter 5042) Minute day service begins 00 - 59 A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). Business Hours Setup 5044 Hour day service ends 00 - 24 A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Business Hours Setup 5067 Hour at which greeting is to change to good evening 00 - 24 A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday). Business Hours Setup 5068 (With parameter 5067) Minute at which greeting is to change to good evening 00 - 59 A prompt for the Item number refers to the day of the week. Enter 0 (Sunday) through 6 (Saturday).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Class of Service Setup 7005 Maximum number of personal greetings allowed 0 - 10 A prompt for the Item number refers to the Class of Service number. Enter 0 - 7. Class of Service Setup 7006 Play menu after greeting to callers? 1 = Yes 0 = No A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Class of Service Setup 7014 Faxmail receipt allowed? 1 = Yes 0 = No A prompt for the Item number refers to the Class of Service number. Enter 0 - 7. Class of Service Setup 7015 Default operator box during day service hours (Valid mailbox number) A prompt for the Item number refers to the Class of Service number. Enter 0 - 7.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Directory Box Setup 2601 Box associated with parameter 2602 (Valid box number) A prompt for the Item number refers to the box number. Enter the box number. Directory Box Setup 2602 Action to take if requested name is not found 0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang up A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: General Information Setup 5057 (With parameter 5056) Box to which calls are re-routed (Valid box number) General Information Setup 5065 Exit to DOS hour 00-23 General Information Setup 5066 Exit to DOS minutes 00-59 Group Box Setup 2800 Maximum length of a message (seconds) that can be sent to this box 10 - 999 A prompt for the Item number refers to the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Line Information Setup 1002 Box to which calls on this line are routed during lunch service hours (Valid box number) A prompt for the Item number refers to the line number. Enter the line number. Line Information Setup 1003 Rings before call is answered during day service hours 1 - 99 A prompt for the Item number refers to the line number. Enter the line number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Mailbox Setup 2000 Mailbox owner’s last name (Digits that will allow the Dial-by-Name directory feature access this mailbox) A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Mailbox Setup Param. Number Description 2112 Mailbox has access to only Hotel guest privileges? Acceptable Values 1 = Yes 0 = No Notes: A prompt for the Item number refers to the box number. Enter the box number. You can modify only one personal distribution list for the mailbox using the Teleparameter feature Mailbox Setup 2113 Class of service assigned to mailbox 0-7 A prompt for the Item number refers to the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Mailbox Setup 2123 Call transfer schedule 0 = Always 1 = Day only 2 = Night only 3 = Schedule A 4 = Schedule B 5 = Schedule C 6 = Schedule D A prompt for the Item number refers to the box number. Enter the box number. Mailbox Setup 2124 Caller’s name voiced upon pickup? 1 = Yes 0 = No A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Mailbox Setup 2134 Mailbox owner’s pager number (Pager number) A prompt for the Item number refers to the box number. Enter the box number. Mailbox Setup 2141 Action to be taken after personal greeting is played 0 = Wait for a digit A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Mailbox Setup Param. Number Description 2151 (With parameter 5150) Number of times to run the message delivery cycle. Acceptable Values 0 - 99 Notes: A prompt for the Item number refers to the box number. Enter the box number. You can modify only one message delivery set up for the mailbox using the Teleparameter feature.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Mailbox Setup Param. Number 2159 Description Personal distribution list 1 enabled for mailbox? Acceptable Values 1 = Yes 0 = No Notes: A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Question Box Setup 2001 Action to take after questions are answered 0 = Return 1 = Say ‘Goodbye’ 2 = Go to another box 3 = Hang up A prompt for the Item number refers to the box number. Enter the box number. Question Box Setup 2002 Box associated with parameter 2404 (Valid box number) A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Question Box Setup 2412 Answer type for Question 2 0 = Voice 1 = Digits A prompt for the Item number refers to the box number. Enter the box number. Question Box Setup 2413 Answer type for Question 3 0 = Voice 1 = Digits A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Question Box Setup 2421 If the answer type is digits, minimum number of digits that must be entered for valid answer to question 1. 1 - 999 A prompt for the Item number refers to the box number. Enter the box number. Question Box Setup 2422 If the answer type is digits, minimum number of digits that must be entered for valid answer to question 2. 1 - 999 A prompt for the Item number refers to the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Question Box Setup 2430 If the answer type is digits, maximum number of digits that can be entered for valid answer to question 10. 1 - 999 A prompt for the Item number refers to the box number. Enter the box number. Question Box Setup 2431 If the answer type is digits, maximum number of digits that can be entered for valid answer to question 1. 1 - 999 A prompt for the Item number refers to the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Question Box Setup 2439 If the answer type is digits, maximum number of digits that can be entered for valid answer to question 9. 1 - 999 A prompt for the Item number refers to the box number. Enter the box number. Question Box Setup 2440 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 10.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Question Box Setup 2446 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 6. 1 - 99 A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: Routing Box Setup 2303 Single-digit dialing destination for digit 3 (Valid box number) A prompt for the Item number refers to the box number. Enter the box number. Routing Box Setup 2304 Single-digit dialing destination for digit 4 (Valid box number) A prompt for the Item number refers to the box number. Enter the box number.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Technical Information Setup 5063 Hour at which system automatically updates MWI 00 - 23 Technical Information Setup 5064 (With parameter 5063) Minute at which system automatically updates MWI 00 - 59 VM.CMG Setup 9001 transbypass= See the Installation Manual. VM.CMG Setup 9003 dtmfon= See the Installation Manual. VM.CMG Setup 9004 ignorenonsilence See the Installation Manual. VM.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description VM.CMG Setup 9103 novideomemory See the Installation Manual. VM.CMG Setup 9104 offhookdelay= See the Installation Manual. VM.CMG Setup 9105 hardwareint= See the Installation Manual. VM.CMG Setup 9106 ringon= See the Installation Manual. VM.CMG Setup 9107 minimummessage= See the Installation Manual. VM.CMG Setup 9108 maxinactive= See the Installation Manual. VM.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description VM.CMG Setup 9160 ringreset= See the Installation Manual. VM.CMG Setup 9161 notifyrings= See the Installation Manual. VM.CMG Setup 9162 assumepageconfirm See the Installation Manual. VM.CMG Setup 9163 assumehold= See the Installation Manual. VM.CMG Setup 9165 externalfax See the Installation Manual. VM.CMG Setup 9166 faxtimeout= See the Installation Manual. VM.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description VM.CMG Setup 9219 cp.dialtone= See the Installation Manual. VM.CMG Setup 9220 cp.busy= See the Installation Manual. VM.CMG Setup 9221 cp.invalid= See the Installation Manual. VM.CMG Setup 9222 cp.dnd= See the Installation Manual. VM.CMG Setup 9223 cp.ans= See the Installation Manual. VM.CMG Setup 9224 cp.initring= See the Installation Manual. VM.CMG Setup 9225 cp.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description VM.CMG Setup 9302 greeting.busy= See the Installation Manual. VM.CMG Setup 9303 greeting.dnd= See the Installation Manual. VM.CMG Setup 9337 noaccountinlog See the Installation Manual. VM.CMG Setup 9339 greeting.night= See the Installation Manual. VM.CMG Setup 9340 faxpause= See the Installation Manual. VM.CMG Setup 9342 samecallfaxok See the Installation Manual. VM.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Task Param. Number Description Acceptable Values Notes: VM.CMG Setup 9384 ivrpromptlanguage= See the Installation Manual. VM.CMG Setup 9388 volume= See the Installation Manual. VM.CMG Setup 9389 noserialmwrefresh See the Installation Manual. VM.CMG Setup 9390 basiccptones See the Installation Manual. VM.CMG Setup 9392 extrarotarytime= See the Installation Manual. VM.CMG Setup 9393 transferring= See the Installation Manual.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Values Indicate ***3 C ***4 D ***5 E ***6 F ***7 Pause ***8 Hookflash ***0 Clears the field entry 2.7.3 Using the Teleparameter Feature to Adjust the System Setup You can use the Teleparameter feature to adjust the system setup at any time. It is not necessary to bring down the system to make modifications. To use the Teleparameter feature to adjust information, follow steps 1 through 4 in the procedure in section 2.7.1.2.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 values. For information on day-to-day modifications that can be made using Supervisor menu options (and not the Teleparameter feature), refer to section 3. 2.8 Upgrading 2 Port Systems to 4 Ports You can upgrade 2-port Lite systems to function as 4-port systems. Contact the Lite system sales representative for information.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3. System Supervisor Instructions The procedures provided in this section indicate how a system supervisor can make changes to the system setup by calling into the system using a telephone. Each of these procedures can also be performed by accessing the Lite system software screens through a serial connection to a laptop PC.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. To access the Supervisor menu, press 6 (this option is not voiced).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 6. To add a new the mailbox to the system, press 1. The system adds the new mailbox to the mailbox database. All default settings in the mailbox are set to the default parameters settings specified in prototype mailbox 9994. The default password for the mailbox is the same as the mailbox number. To delete the mailbox from the system, press 2. The system deletes the mailbox from the mailbox database. To modify the mailbox on the system, press 3.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 9. To record a personal greeting for the mailbox, press 2. You can record up to 10 personal greetings for the mailbox (0 through 9). (Note that each mailbox owner can also log into the mailbox and complete this task—this does not need to be performed by a system supervisor.) 10.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 14. To change the message notification feature, press 5. (Note that each mailbox owner can also log into the mailbox and complete this task—this does not need to be performed by a system supervisor.) 15.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 19. The system voices a prompt identifying any message scheduled for future delivery, then voices the options: To Listen to the Message Press 1 To Hear the Next Message (scheduled for future delivery) Press 2 To Cancel the Message Press 4 To Exit Press # Follow the prompts to complete the procedure. 3.2 Working with Routing Boxes 3.2.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Sales…”) is not offered during office closed hours, therefore the prompts and call routing options differ between box 800 and 801. To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided in both box 800 and 801. Box 800, Greeting 0 Example: “Welcome to [Company].
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Note: If the system is set up to provide callers single-digit call routing options (“…Press 2 for Sales…”), those options are also voiced to callers during this greeting. Other Greetings Up to 10 different greetings can be recorded and stored in each Routing box. Procedures for recording additional greetings and changing the currently active greeting in each box are provided later in this section.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3.2.2 Recording Routing Box Greetings or Changing Currently Active Greetings 1. From a telephone, call into voice mail and log into the supervisor mailbox 70. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your options press 3.” 2. Press 3 to change options.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 5. When prompted, press 1 to confirm the number you entered or press # if the number you entered was incorrect. Once you press 1 to confirm, the system voices the following options, which relate to the currently active greeting: To Replay the Greeting Press 1 To Re-Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press # 6.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 3.2.3 Changing the Single-Digit Call Routing The Lite system can be set up to voice greetings to callers that include single-digit call routing options, such as, “Press 2 for Sales…” On a system set up this way, a call is transferred to a certain mailbox when the caller presses 2 during or after the greeting. You can control the digit(s) callers can dial and the route their calls will subsequently take using the following procedure.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 5. When prompted, press 1 to confirm the number you entered or press # if the number you entered was incorrect. Once you press 1 to confirm, the system voices the Routing Box administration menu options: Routing Box Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Exit Press # 6. To make modifications to the Routing box, press 3.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 Once you access this menu, be advised that you must not press # to exit it, since the # key invokes a change to the destination for the pound key. If you want to return to the previous menu, simply make no entry when you hear the special routing options prompt. 3.3 General System Maintenance 3.3.1 Enabling or Disabling a Port 1. From a telephone, call into voice mail and log into the supervisor mailbox 70.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 5. When prompted, press 1 to confirm the number you entered or press # if the number you entered was incorrect. Once you press 1 to confirm, the system voices the port administration options: To Disable a Port Press 1 To Enable a Port Press 2 To Exit Press # 6. To shut down a port, press 1 to disable it. If you disable a port, all calls using that port are immediately terminated. 7. To enable a port that is currently shut down, press 2. 3.3.
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. To access the Supervisor menu, press 6 (this option is not voiced).
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1 2. Dial the number for voice mail or press the voice mail hotkey. 3. Dial the number of the mailbox to which you want to transfer the call. 4. To divert the call directly to the mailbox’s voice mail, press *. 5. Hang up the telephone. 3.3.4 Troubleshooting System Problems Follow these guidelines to effectively report problems you may encounter: Gather as much detail concerning the situation as possible: • Time and date the problem occurred.
