Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

Live Attendant Lite System Voice Mail

Attendant dials code to turn on message waiting

lamp on recipient's telephone.

The Lite system dials code to turn on the

message waiting lamp on recipient's telephone.

Recipient sees message waiting lamp is on, and

retrieves message slips from message mailbox.

Recipient sees message waiting lamp is on and

dials the Lite system to retrieve messages.

Recipient reads messages left on message slips. The Lite system plays messages recorded by

callers in the voice mailbox.

1.2 Understanding the Lite System Product Design

The Lite system is designed using the Box concept. A box contains a set of instructions that

tell the program what to do with a call it is handling. By setting up the system to send calls to

different boxes created on the system, you can have it effectively process calls—including

playing certain prompts or greetings to callers, collecting information and messages from

callers, and routing calls to certain extensions based on digits dialed by callers.

The Lite system product uses the same software base as Corporate Office and Small

Office products, but it is limited in the number of boxes you can set up on the system.

These limitations effectively position the Lite system as a product for smaller businesses

needing a simple, reliable voice mail system without all the advanced features of a larger,

more expensive system. As the needs of the Lite system user expand, Key Voice provides

efficient, no-data-loss upgrades to Small Office or Corporate Office through an inexpensive and

sensible upgrade plan.

Depending on the configuration purchased, the Lite system provides 5 Routing boxes and 25

mailboxes or 5 Routing boxes and 50 mailboxes. The Routing boxes are used to answer

incoming calls, play a listing of options to callers, and route the call to a specific mailbox

based on the digits dialed by the caller. The mailboxes transfer calls to their associated

extensions and store messages for system subscribers, and they can be set up to forward calls

to another phone or extension number, deliver messages to another phone or pager, play one

of 9 pre-recorded greetings to callers, screen calls, queue calls when the extension is busy, or

record call conversations.