Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
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19. The system voices a prompt identifying any message scheduled for future delivery, then
voices the options:
Follow the prompts to complete the procedure.
3.2 Working with Routing Boxes
3.2.1 Understanding the Routing Box Setup
The Lite system is pre-configured with 3 Routing boxes to process calls. Routing box 800
answers calls during office open business hours (specified as “day service” hours during set
up), box 801 answers calls after day service hours, and box 821 routes calls after they have
already passed through box 800 or 801.
During set up, the following greetings were recorded in Routing boxes 800, 801, and 821:
Box Greeting Number Information Voiced by Greeting
800 Greeting 0 Office Open greeting and call routing options
800 Greeting 1 Holiday greeting and call routing options
801 Greeting 0 Office Closed greeting and call routing options
801 Greeting 1 Holiday greeting and call routing options
821 Greeting 0 Call routing options
Typically, companies offer more extensive call routing options to callers during open hours
than during closed hours. Often, single-digit call routing (for example, “…Press 2 for
To Listen to the Message Press 1
To Hear the Next Message (scheduled for future delivery) Press 2
To Cancel the Message Press 4
To Exit Press #