Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
109
Sales…”) is not offered during office closed hours, therefore the prompts and call routing
options differ between box 800 and 801.
To accommodate the fact that a holiday lasts a full 24 hours, and thus holiday calls are
answered by both box 800 and 801 throughout those 24 hours, a holiday greeting is provided
in both box 800 and 801.
Box 800, Greeting 0 Example:
“Welcome to [Company]. If you know the extension number of the person to whom you want
to speak, dial it now. For a directory, press star. Or press zero for the operator.”
Note: If the system is set up to provide callers single-digit call routing options
(“…Press 2 for Sales…”), those options are also voiced to callers during this
greeting.
Box 800, Greeting 1 Example:
“[Company] is closed today for the holiday. To leave a message for a specific individual,
dial the party’s extension now. For a directory, press star. If you would like to leave your
message with the operator, press zero now.”
Box 801, Greeting 0 Example:
“[Company] is presently closed. To leave a message for a specific individual, dial the
party’s extension now. For a directory, press star. If you would like to leave your message
with the operator, press zero now.”
Box 801, Greeting 1 Example:
“[Company] is closed today for the holiday. To leave a message for a specific individual,
dial the party’s extension now. For a directory, press star. If you would like to leave your
message with the operator, press zero now.”
Box 821, Greeting 0 Example:
“If you know the extension number of the person to whom you want to speak, dial it now. For
a directory, press star. Or press zero for the operator.”