Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
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Note: If you want to disable the Call Queuing feature for the class of service, set
this field to 0.
DIGITS ALLOWED WHILE HOLDING
While a caller is in the queue holding for an extension, he/she can press a digit to leave the
queue and process the call differently. By default, the options open to the caller are the same
as those available when the caller hears the personal greeting ("If you would like to leave a
message, press 1. To try another extension, press 3, or to speak with an operator, press 0.").
If you want to restrict the caller to fewer choices while in the queue, use this field to specify
which digits are allowed. All other digits are ignored by the Lite system while the caller is in
the queue. For example, if you enter 13 in this field, the only options available to the caller
are:
1 To leave a message
3 To try another extension
WHILE IN QUEUE, SAY POSITION IN LINE
While a caller is in the queue, holding for an extension, the Lite system can keep him/her
informed on the progress of the call. If you set this field to Yes, the Lite system announces to
the caller:
"That extension is still busy. You are number [x] in line. If you would prefer to leave
a message, press 1, or to speak with an operator, press 0."
If you select No in this field, the Lite system voices:
"That extension is still busy. If you would prefer to leave a message, press 1, or to
speak with an operator, press 0."
The default setting is No.
TRY EXTENSION X TIMES, BEFORE GOING BACK TO CALLER
This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0. If
the caller chooses to hold, the Lite system plays a series of hold prompts to the caller (these
are typically music or commercials). At the end of each hold prompt, the Lite system tries
the extension again. If it is busy, then the next hold prompt is played to the caller.