Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

After the defined number of hold prompts have been played, the Lite system goes back to the

caller and offers the options to remain on hold, try another extension etc. This field allows

you to specify the number of hold prompts that should be played before the Lite system offers

these options to the caller.

As shipped, the Lite system has only one hold prompt recorded (system prompt #146, see the

Installation and Maintenance Manual). Therefore, if you enter 3 in this field, a caller queued

to a busy station hears this same prompt three times before being offered the options again. If

you record the second hold prompt (#147), then the caller hears prompt # 146, #147, then

#146 again before being offered the options. You may record up to 100 different hold

prompts, which are played in sequence. (Remember: At the end of each hold prompt, the

Lite system tries the extension again). After the Lite system plays the highest number hold

prompt recorded, it returns to the lowest number after the next try. The default setting is 3.

Note: The time between tries to a busy extension is determined by the length of

each hold prompt recorded. The prompt supplied with the Lite system

(#146) is approximately 30 seconds.

RESTRICTED NUMBERS

When a mailbox owner calls in to change his/her call-transfer number, pager number, or

message notification number, you may want to prevent him/her from changing it to certain

numbers, such as long-distance numbers.

These fields allow you to define digit sequences that are to be blocked. The Lite system

looks at each of these Digits fields to determine if any of them match the number entered by

the mailbox owner. If the number entered by the caller begins with the digits specified in the

Digits field, the Lite system defines the number entered as a match.

For example, if you enter the digits 1900 in one of the Digits fields, the Lite system considers

1-900-555-1212, 1-900-123-4567, 1-900-111-2222 to be matches. Telephone number 1-901-

555-1212 would not be considered a match.

If you enter the digit 0 in one of the digits fields, the Lite system considers all numbers

beginning with 0 to be matches. This would include calls to the operator (0), calls to the long-

distance operator (00), international calls (011), and any operator-assisted call (0 followed by

telephone number).