Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1

calls to Routing box 801. Typically, companies offer more extensive call routing options to

callers during day/lunch service hours than during closed hours. Often, for example, single-

digit call routing (“…Press 2 for Sales…”) is not offered during closed hours. Therefore, the

greeting voiced by and options available in Routing box 801 are often different than those in

Routing box 800.

So that the system supervisor can alter the system to voice a generic holiday greeting on

holidays the office is closed, you will set up both Routing box 800 and 801 to include a

holiday greeting alternative. Therefore, procedures in this document guide you through

recording two greetings in both boxes 800 and 801: an office open greeting and a holiday

greeting in box 800, and an office closed greeting and a holiday greeting in box 801. (Keep

in mind that holidays last 24 hours, therefore calls received on a holiday may be processed by

either box 800 or 801, depending on when the call is received. For this reason, a holiday

greeting must be recorded in both box 800 and 801). Sample greetings for these boxes are

provided in section 3.2.1.

Routing Box 821 is designed by default to take over and route calls once they have passed

through Routing box 800 or 801. A call may go to Routing box 821, for example, after the

caller leaves a voice message in a subscriber’s mailbox. Routing box 821 offers callers a

menu similar to Routing box 800, but box 821 is pre-configured so if a caller does not enter

an extension or select a menu option, the call is disconnected. In Routing box 800 and 801,

callers who do not enter an extension or select an option are transferred to the operator. This

is a safety measure designed to assist callers who use rotary phones or are too slow to respond

to system prompts. By disconnecting non-responsive callers in box 821, the system simply

assumes that the caller knew how to select menu options in box 800 or 801, and therefore,

since no option was selected in box 821, the caller hung up.

Because we recommend you record two greetings in both Routing box 800 and 801, you will

not use the GREETING RECORDED field on the Routing Box setup screens. This field allows

you to record only one greeting for the Routing box. Instead you will record all necessary

greetings by following the steps in the section 2.5.6.9, which you will complete after you

review and set up the Routing boxes and mailboxes.

2.5.6.3 Accessing Box Information Screens

1. From the Line Status screen, press <F10>. The Main menu displays and you are

prompted to enter a system password.

2. At the prompt to enter the system password, press <Enter>.