Installation manual

LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
70
Task Param.
Number
Description Acceptable Values Notes:
Account
Number Box
Setup
2707
Action to take if account
number was previously
collected during call
0 = Use the existing
account number
1 = Ask for a new
account number
A prompt for the
Item number refers
to the box number.
Enter the box
number.
Account
Number Box
Setup
2708 Repeat number entered for
confirmation?
1 = Yes
0 = No
A prompt for the
Item number refers
to the box number.
Enter the box
number.
Account
Number Box
Setup
2001 Action to take if valid
account number is entered
0 = Return
1 = Say ‘Goodbye’
2 = Go to another box
3 = Hang up
A prompt for the
Item number refers
to the box number.
Enter the box
number.
Account
Number Box
Setup
2002 Box associated with
parameter number 2001
(Valid box number) A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2520 Number of mailbox that
owns the ACD box
(Valid mailbox
number)
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2521
Action to take when trying
extension
1 = Blind
2 = Wait for answer
3 = Screen
4 = Wait for ring
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2522
Criteria by which hunt is
started
0 = Start hunting from
first agent in group
1 = Start hunting from
previous agent
A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2523 Number of announcements
after which caller is offered
other options
0 - 99 A prompt for the
Item number refers
to the box number.
Enter the box
number.
ACD Box Setup 2524 Rings permitted before no
answer determination
0 - 99 A prompt for the
Item number refers
to the box number.
Enter the box
number.