Installation manual
LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9.0 VER. 1
2
Live Attendant Lite System Automated Attendant
Asks to whom the caller wishes to speak. Plays a pre-recorded greeting that prompts the
caller to either dial the extension of the party they
are trying to reach or choose from a list of voiced
options to route their call to a specific department or
group.
Listens to the caller's response. Listens to the digits dialed by the caller.
Says "Please hold." Plays a pre-record phrase "Please hold..."
Calls the required extension, by hook-flashing
and dialing the extension number.
Calls the required extension, by hook-flashing and
dialing the extension number.
Listens for busy tone, ring tone, answer, etc. Listens for busy tone, ring tone, answer, etc.
If the extension is busy, offers to let the caller
hold. If the extension does not answer, offers
to take a message or try another extension.
If the extension is busy, plays a pre-recorded
prompt, offering the option to hold. If the extension
does not answer, plays a pre-recorded prompt
offering to take a message or try another extension.
1.1.2 What is Voice Mail?
The term “voice mail” refers to systems that can record a voice message and treat it like a
mail message. In a typical office environment, the live attendant takes a message from a
caller and writes it down on a piece of paper. The attendant then places the slip in the
recipient’s in-box or “mailbox.” The box owner then retrieves and reads the message placed
in the box.
In contrast, the Lite system records a message from a caller and places it in a voice mailbox.
The mailbox owner can later retrieve the message by calling into the Lite system and
listening to the recording. The table below compares how the Lite system processes voice
messages compared to a live attendant.
Live Attendant Lite System Voice Mail
Attendant listens as the caller dictates his/her
message, writing it down on a piece of paper.
The Lite system records the message as the
caller speaks.
Attendant places the message slip in a mailbox
belonging to the recipient.
The Lite system stores the voice message
electronically in the recipient’s voice mailbox.