Technical data

Appendix
A.3 Service and support
SIMATIC IPC627C
Getting Started, 09/2011, A5E02669077-03
49
A.3 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support
● Support request form
● After-sales information system for SIMATIC PC / PG
● SIMATIC Documentation Collection
● Your local representative
● Training center
● Industry Mall
When contacting your local representative or Technical Support, please have the following
information at hand:
● Order number of the device (MLFB)
● BIOS version (industry PC) or image version (HMI device)
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
downloads are available on the Internet under "After Sales Information System SIMATIC
PC/PG" (see above).
See also
Contacts (http://www.siemens.com/automation/partner)
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal
)
SITRAIN homepage (http://www.sitrain.com
)
Online support request form: (http://www.siemens.com/automation/support-request
)
Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support
)
Industry Mall, the ordering system for automation and drive technology
(http://mall.automation.siemens.com
)
After sales information system from SIMATIC IPC (http://www.siemens.com/asis
)