Bank security Adding value through operational risk management Answers for infrastructure.
A new dimension to banking security Faced with today’s market uncertainty, banks and financial institutions are rethinking the way they do business, with a clear focus on two vital areas: the customer trust – directly linked to their ability to ensure business continuity and secure assets, people and sensitive data; and operational efficiency – targeting improved competitiveness by redirecting payments to lower-cost channels, changing the role of branches to focus on the customer experience and service cros
Banking on security with a holistic approach to risk management Keeping the vital customer trust To compete successfully in today’s tough market place, financial institutions need to keep the trust of their customers – a trust which relies not only on their capacity to deliver good value services, but also on their ability to protect people, assets, premises and the highly sensitive data they hold.
In a bid to improve customer convenience and shift payment transactions to lower-cost channels, banks have become increasingly “self-service” organisations, rolling out ATMs accessible 24/7 at branches or in “remote” areas (e.g. in the High Street, at petrol stations, supermarkets, transport terminals etc.).
Central controllers Interoperability in action – 24-hour ATM zone Access control Intrusion detection SiPass Entro Intrunet SI120 or SI220 The ATM zone functionality in SiPass Entro includes programming of card details and branch serial codes into the Entro software to enable door opening in 24h zones, as well as alarm control, Alarm Status Feedback (ASF) and SISTORE DVR integration. All event logs are encrypted for data security and can be securely exported for reporting purposes.
Video surveillance SISTORE AX The SISTORE AX digital recording system offers direct connection to ATMs and up to 16 cameras. It can be controlled locally or over the network via the Remote Administration Software (RAS). The call-back functionality enables ARCs to receive alarm messages on event (alarms from Intrunet SI220 or access control events from SiPass Entro).
ATM replenishments can be made safer through remote monitoring. tampering – with video surveillance, an alarm system and a means of restricting access to legitimate customers. A SiPass Entro Lite access controller, linked to an access reader on the door, can be used to read the bank card details and authorise – or not – entry to the 24h zone.
As a bank’s most central channel, the role of the local branch is changing to maximise customer interaction and increase the return on investment. This now tends to involve putting more staff in advisory and selling roles to push cross-selling, redesigning and standardising the physical space across branches (with the risk of making it much simpler for organised criminals to plan and target multiple branches of the same bank), and opening up the working environment.
Central controllers Interoperability in action – town centre branch Access control Intrusion detection SiPass integrated Intrunet SI220 This scalable system provides seamless role-based access control between the defined branch risk zones, e.g.
Video surveillance SISTORE MX es, SI220 is ideal te monitoring. It ing of authorised neous video recordactuation/settings n risk scenarios and d video recording/ ication and simulr areas. P camera BGV (UVV Kassen)/Kalagate certified, this hybrid video recorder can adapt to bandwidth restrictions in support to other critical banking systems, and can read details of cards used to access ATM zones: event images are tagged with transaction data/time/date (15 minutes pre-/post-event recording).
Examples of security zones Office Zone protected by interlocked doors Money conveyor Publicly accessible zone Customer zone Controlled customer zone General staff areas Vital technical installations Sensitive staff area Highest security area 24h zone Counter customer safe Staircase Banking hall Elevator Wind screen Protect valuable assets and data Banks hold not just valuable cash, but also data and data storage devices, which, if removed from the premises will turn into a lucrative business for the
To achieve greater competitiveness on a national or even global level, banks need the flexibility to implement company-wide business models that will optimise their margin levels and turnover.
Interoperable controllers Interoperability in action – national bank network Access control Intrusion detection SiPass integrated Intrunet SI410 A true backbone for enterprise applications: distributed architecture for central/local event management, cardholder enrollment, data authentication and encryption, reporting and configuration changes; “One card” concept with role-based access to offices, IT networks/applications; anti-passback; visual verification; elevator control; HR system integration (LDA
Video surveillance SISTORE CX sed alarm managehannels with IP/GSM dual security settings sk levels, with supn procedures (e.g. cro functionality for ty settings across way of ensuring all as r e Kalagate certified, this codec recorder supports distributed systems e.g.
In a SOX and Basel II context, this ensures that identity and access rights are up to date and traceable – and that security breaches are reportable at all times. allow for event logs and recorded video to be exported over secure connection to centralised data centres, away from the branch.
Siemens has won one of the largest security contracts in Norway – a complete security and services solution agreement with SpareBank1, an alliance of 23 banks and 350 offices that together make one of the largest providers of financial products and services in the Norwegian market with 460 branches.
Systems overview Field devices Global organisation (headquarter offices) Retail bank (local branch) Self-service area Access control Intruder detection SiPass Entro Lite Up to 8 doors/1,000 cardholders Intrunet SI120 2 partitions/12 rooms SiPass Entro Up to 512 doors/40,000 cardholders Intrunet SI220 6 partitions/36 rooms Video surveillance Remote monitoring SISTORE AX – Local operation – Generic ATM interface – Event callback Via Alarm Receiving Centre Intrunet SI220 – SMS event messaging –
Answers for infrastructure. Megatrends driving the future The megatrends – demographic change, urbanization, climate change and globalization – are shaping the world today. These have an unprecedented impact on our lives and on vital sectors of our economy.
