User Manual

Siveillance Video 2019 R3
315
SI SSP SH LPS COS Video
Each step is marked by either failed: or successful: .
Error messages and solutions for the condition Send analytics event:
Error message
Solution
Event server not found
Unable to find the event server on the list of registered services.
Error connecting to event
server
Unable to connect to the event server on the stated port. The error
occurs most likely because of network problems, or the Event Server
service has stopped.
Error sending analytics
event
The connection to the event server is established, but the event
cannot be sent. The error most likely occurs because of network
problems, for example a time out.
Error receiving response
from event server
The event has been sent to the event server, but no reply received.
The error most likely occurs because of network problems or a port
that is busy.
See the event server log, typically located at
ProgramData\Siemens\Siveillance VMS Event Server\Logs\.
Analytics event unknown
by event server
The Event Server service does not know the event. The error most
likely occurs because the event or changes to the event have not been
saved.
Invalid analytics event
received by event server
The event format is incorrect.
Sender unauthorized by
event server
Most likely your machine is not on the list of allowed IP addresses or
host names.
Internal error in event
server
Event server error.
See the event server log, typically located at
ProgramData\Siemens\Siveillance VMS Event Server\Logs\.
Invalid response received
from Event server
The response is invalid. Possibly the port is busy or there are network
problems.
See the event server log, typically located at
ProgramData\Siemens\Siveillance VMS Event Server\Logs\.