Installation Guide

Section 5: Troubleshooting

5.1 General Settings

Some of the errors that occur are not caused by the VersiCharge, but by the EV

compatibility or by settings which are turned on in the EV itself.

 If the unit is going into fault, please check the settings in the EV to ensure that

these are not causing the VersiCharge to stop charging. Many EVs have a setting

for time of charge for example in which the user defines a preference of charging

only in certain hours of the day/night. Settings such as these will override all

commands within the VersiCharge for safety reasons and will thus stop charging

your EV. Adjusting the settings in the car would be the suggested action to take in

order to be compatible with the VersiCharge.

 Nuisance fault: As a leader in electrical technology, Siemens has made the

decision to install 5 mA grounding protection in all VersiCharge devices. This is the

same level of protection that is required in kitchens and bathrooms of residential

dwellings. Some other manufacturers (EVSE and Auto manufacturers) have

selected 20 mA protection levels. Because Siemens units measure to a more

sensitive level, occasional charging interruption may occur under certain

circumstances. See section 4.3 for reset instructions.

5.2 Specific Errors and Actions

The VersiCharge has been designed to self indicate which type of fault has occured.

A fault is indicated by a solid red halo, a blinking red halo, and/or the fault LED being

illuminated. In any of these conditions, please press the 'Pause' button twice to reset the

device. If the condition persists, please turn the circuit breaker feeding the device off,

then turn it back on. If the condition still persists, please contact customer support at 1-

800-241-4453.

WARNING! Before taking any of the actions which suggest opening the unit for

adjustment, turn off the power supplying the VersiCharge.