5" 2130748 rev 1.0 Quick Start Guide 5" Sprint Mobile Broadband USB Modem by Sierra Wireless–AirCard® 595U 5" 11/06 CLIENT: SPRINT ITEM: SIERRA WIRELESS 595U USB MODEM QUICK START GUIDE _____________________________________________________________________________ FINAL ART FILE LIST: Adobe Illustrator CS2 Art: CB3-SPPC618-SW_USB_595U_QSG.ai; SP3-SPPC618-SW_USB_595U_QSG.ai Adobe Photoshop CS2 Art: 5x5_MAGIC_GSG_DCS.eps; SIERRA_595U_T_HR04.
Sprint Mobile Broadband USB Modem by Sierra Wireless ® AirCard 595U www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. © 2007 Sierra Wireless. All rights reserved. AirCard is a registered trademark of Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, the red wave design, and Watcher are trademarks of Sierra Wireless. Document 2130748 Revision 1.2 Printed in the U.S.A.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Getting More Information About the Device and Services . . . . . . . . . . . . . . . iv Installing the Software . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint Sprint is committed to bringing you the best wireless technology available. We built our network right from the start to give you what we believe you really want from a wireless service provider—clear connections, private communications, and time-saving features. This guide will familiarize you with our technology and your new Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions. Welcome and thank you for choosing Sprint.
Your Sprint Mobile Broadband USB Modem Thank you for purchasing a Sprint Mobile Broadband USB modem. This device offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.
How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free.
Getting More Information About the Device and Services This guide introduces your device’s basic features and services. To learn how to use all the features of your device and services, consult the online help or user guide. (See page 23 of this document.) They provide information on: 䢇 Understanding the Sprint Connection Manager indicators, messages, and menu options. 䢇 Managing your call history (Connection History). 䢇 Changing the settings. 䢇 Setting your device’s security. 䢇 Troubleshooting. 䢇 And more.
Installing the Software 1
Installing the Software System Requirements The Sprint Mobile Broadband USB modem is supported on: 䢇 Microsoft® Windows® VistaTM. 䢇 Windows XP. 䢇 Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended), with high encryption support. (See “High Encryption Requirements” in the user’s guide.) 䢇 Mac OS X version 10.4 or newer. Software and instructions are available at www.sprint.com/downloads. Note: Your Sprint Mobile Broadband USB modem will not work with handhelds or Pocket PCs.
Installation Overview The process for installing and using your Sprint Mobile Broadband USB modem may vary slightly, depending on the operating system you are running. Installing the Software The installation process on a Windows PC has three stages: 䢇 “Installing the Software” — Install the Sprint Connection Manager software (see page 4).
Installing the Software Installing the Software Caution: Do not insert the Sprint Mobile Broadband USB modem until you have installed the Sprint Connection Manager software. Note: Windows Vista and Windows 2000 users: You must log in with administrative privileges to install the software and drivers. Windows XP users: You may need to log in with administrative privileges, depending on your Windows configuration.
3. In the installation window, click Next. 4. Read the License Agreement and select “I accept the terms in the license agreement” to agree to the terms. Click Next. (A series of dialog boxes guides you through the installation.) 5. Use the Next and Back buttons to navigate through the wizard. Installing the Software 6. In the Installation Complete! window, click Finish.
Installing the Software Installing the Drivers To install the drivers: 1. Run Sprint Connection Manager. (Double-click the program’s icon [ ] on your desktop.) 2. Wait for Sprint Connection Manager to start up and display “No device...”. 3. Slide the front panel off the Sprint Mobile Broadband USB modem. 4. Hold the battery so that the side with two white arrows faces up and the gold contact points on the end of the battery line up with the gold contact points on the Sprint Mobile Broadband USB modem.
The USB connector is adjustable to three positions (approximately 90, 135, and 160 degrees). Do not force the hinge past the last position—this may break the connector. Installing the Software 8. Insert the Sprint Mobile Broadband USB modem into your computer’s USB slot. Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station. Note: If your computer’s USB slot is vertical, use the docking station.
Installing the Software 10. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network (click GO). If your device has not yet been activated, the Activation Wizard will automatically start. After you’ve charged the battery, go through the Activation Wizard steps (the Activation Wizard guides you through the activation process). (See “Device Activation and Provisioning” on page 10.
Activating Your Device 9
Activating Your Device Device Activation and Provisioning Before you can use your device on the network, you must activate your device and account. This chapter walks you through the process, and provides spaces for you to enter important information, such as your Sprint user name, for later reference. Note: If your device is preactivated, or if you activated it at the time of purchase, skip these steps and go directly to “Basics of Your Sprint Mobile Broadband USB Modem” on page 17.
2 Activation Wizard The Activation Wizard makes activation an easy task. Activating Your Device After you’ve installed the software and drivers (described earlier), if your Sprint Mobile Broadband USB modem has not been activated, the Activation Wizard will automatically start and guide you through the activation process.
Activating Your Device To activate your device and account: 1. In the space provided below, write down your device’s ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The ESN or MEID is printed on the label under the device’s battery.) ESN/MEID: __________________________________________ Call Sprint at the number displayed in the Activation Wizard. When you reach the representative, click Next. Your Sprint Customer Service specialist will give you an activation code.
3. On your computer, enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next. A confirmation window will be displayed. Activating Your Device 4. Confirm with the service representative that the information is correct. If it is, click Yes. If it isn’t, click No, and re-enter the information. 5. Click Finish to complete the activation process. 6.
Activating Your Device 3 Sprint Service Areas Interested in where you can use your new device? Check out the most up-to-date coverage maps at www.sprint.com. 4 Your Sprint Account Password My account password is: ________________________________ You’ll use this password when managing your account on www.sprint.com and with Sprint Customer Service. Your default password is the last four digits of your Social Security number.
5 Your Sprint User Name Activating Your Device My Sprint User Name is: ________________________________ Your Sprint user name is automatically assigned to you when you sign up for service. Your user name, which resembles an email address (for example, name@sprint.com), is used with Sprint Mail. 6 Manage your account online With Sprint Customer Service, you can visit www.sprint.com to manage your Sprint account. Once you sign on, you can: 䢇 View the details of your Sprint service plan.
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Basics of Your Sprint Mobile Broadband USB Modem 17
Basics of Your Device This section briefly describes how to use the Sprint Connection Manager software and your Sprint Mobile Broadband USB modem. For complete information (including a description of all the indicators and the menu options), see the online help (page 23) and the user’s guide (page 23). Connecting to the Network To use your Internet applications, your Sprint Mobile Broadband USB modem must first establish a network connection. To connect to the network: 1.
3. In Sprint Connection Manager, click Go. Note: For information on charges associated with using your network connection, refer to your Sprint service plan. Tip: To minimize unnecessary data transmissions between your PC and your corporate network: ● Work in “offline” mode, and connect only when you need to send or receive email. ● Save attachments to a desktop folder and then open from that folder, rather than opening attachments directly from within messages.
Basics of Your Device Connection Status The text displayed in Sprint Connection Manager provides information about the status of your connection. The device is typically in one of these modes: 䢇 No device 䢇 Disconnected 䢇 Connecting 䢇 Connected 䢇 Device locked 䢇 Device powered off 䢇 Searching No device Sprint Connection Manager did not detect a Sprint Mobile Broadband USB modem. The GO button is unavailable.
Connected The connection is established. In addition to the signal strength icon ( transmit/receive icon ( also displayed. for 1xEV-DO rev. A; for 1X) is ), the amount of data transferred is Basics of Your Device If you expand Sprint Connection Manager ( shown: for 1xEV-DO rev. 0; ), the Device locked The device is locked, so that others cannot use the device and your account. To use most of the features, you must unlock the device: 1. If Sprint Connection Manager is not expanded, click 2.
Basics of Your Device Device powered off The device has been powered off (through Menu > Power Off Modem). To use the device, select Menu > Power On Modem. Searching The device is requesting GPS satellite information from the network (to use Location-Based Services). Removing the Sprint Mobile Broadband USB Modem From Your PC To remove the device from your computer: 1. Exit Sprint Connection Manager if it is open (select MENU > Exit). 2.
Online Help Sprint Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem. Basics of Your Device With Sprint Connection Manager running, you can access online help in several ways: 䢇 Press in any window. 䢇 From Sprint Connection Manager, select MENU > Help. 䢇 Right-click the system tray icon and select Help. 䢇 Click the Help button available in many windows.
Basics of Your Device Troubleshooting For a more complete listing of errors and possible solutions, please see the user’s guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service at 1-888-211-4727. Problem/ error Solution “Searching for service” 䊳 䊳 䊳 䊳 䊳 䊳 24 If you are inside a building or near a structure that may be blocking the signal, change the position or location of your computer.
Solution GO button is not available Ensure that the Sprint Mobile Broadband USB modem is properly inserted, not locked, and not powered off. See “Device locked” on page 21 and “Device powered off” on page 22. Cannot connect to the network If, when trying to establish a network connection, the connection is dropped as soon as it is established: 䊳 Charge the battery for at least 30 minutes if the PWR LED is red.
Basics of Your Device Problem/ error Solution The PWR LED goes off, then on, and stays red This situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal. 1. Wait until the PWR LED turns green. 2. Resume your connection. 䊳 26 If the PWR LED still goes off, and then comes on again and stays red, charge the battery for at least 30 minutes.
5" 2130748 rev 1.2 Quick Start Guide 5" Sprint Mobile Broadband USB Modem by Sierra Wireless–AirCard® 595U 5" 03/07 CLIENT: SPRINT ITEM: SIERRA WIRELESS 595U USB MODEM QUICK START GUIDE _____________________________________________________________________________ FINAL ART FILE LIST: Adobe Illustrator CS2 Art: CB3-SPPC618-SW_USB_595U_QSG.ai; SP3-SPPC618-SW_USB_595U_QSG.ai Adobe Photoshop CS2 Art: 5x5_MAGIC_GSG_DCS.eps; SIERRA_595U_T_HR04.
