User's Guide

Troubleshooting
Rev 1 May.11 27
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Insert the SIM card on
page 11.
SIM Error — Check SIM
Ensure that the SIM card inserted in the Mobile Hotspot is from the service
provider that you have your Mobile Hotspot account with. If there is still a problem,
contact your service provider.
SIM Locked
1. Contact your service provider for the PIN to unlock the SIM.
2. Go to the Mobile Hotspot Homepage. (See Homepage on page 14.)
3. Log in as Administrator. (See Passwords on page 16.)
4. Click the
Advanced settings icon.
5. Click the
WAN tab and then click the SIM tab. Enter the PIN and click Save.
Temperature-related alerts
The Mobile Hotspot is designed to work over a wide temperature range. (See
Environmental specifications on page 31 for details.) If you are outside that
temperature range, the Mobile Hotspot issues an alert.
Move the device to an area where the temperature is more suitable and if the
Mobile Hotspot is too warm, make sure the area is well-ventilated and air can
circulate around the device.
Note: The battery may not recharge if the Mobile Hotspot is outside the operating temper-
ature range.
microSD Card Error
Ensure that the microSD function on your Mobile Hotspot is enabled.
1. Go to the Mobile Hotspot Homepage.
2. Click the
microSD icon.
3. Select Enable, and click Save.
Try using another microSD card.