User's Manual
Table Of Contents
- Table of Contents
- Get Started
- Device Basics
- Your Network Connection
- Browser Interface Home Page
- Home Page Basics
- Home Page Buttons
- Icons and Text
- Signal Information
- Mobile Broadband Information and Settings
- Roaming Information and Settings
- Alert Information
- GPS Information and Settings
- Wi-Fi Users Information and Settings
- Battery Information and Settings
- Internet Connection Information
- microSD Card Information and Settings
- Sounds Information and Settings
- Alerts
- Viewing Device Information
- Updates
- Device Settings
- Power Settings
- Login Settings
- Display Settings
- Sound Settings
- Advanced Settings
- Device Tab
- Device Tab: Basic Panel
- Device Tab: Display Panel
- Device Tab: microSD Card Panel
- Device Tab: Sounds Panel
- Device Tab: About Panel
- Device Tab: Log Panel
- WAN Tab
- WAN Tab: Setup Panel
- WAN Tab: 3G Panel
- WAN Tab: 4G Panel
- WAN Tab: 4G LTE Panel
- WAN Tab: GPS Panel
- Wi-Fi Tab
- Wi-Fi Tab: Network Panel
- Wi-Fi Tab: Security Panel
- Wi-Fi Tab: MAC Filter Panel
- Router Tab Settings
- Basic Panel: General
- Basic Panel: UPnP (Universal Plug and Play)
- Basic Panel: SPI (Stateful Packet Inspection)
- LAN Panel: General
- LAN Panel: DHCP
- LAN Panel: DNS Mode
- Port Forward Panel: General
- Port Forward Panel: Enabling Port Forwarding
- Port Forward Panel: Enabling Port Forwarding for an Application
- Port Forward Panel: Disabling Port Forwarding for an Application
- Port Trigger Panel: General
- Port Trigger Panel: Enabling Port Triggering
- Port Trigger Panel: Enabling Port Triggering for Specified Protocols and Ports
- Port Trigger Panel: Removing Ports From the Port Triggering List
- DMZ Panel: General
- DMZ Panel: Enabling DMZ
- DMZ Panel: Configuring DMZ
- Resetting the Software to Default Setting: General
- Resetting the Software to Default Settings: Using the Reset Button
- Resetting the Software to Default Settings: Using the Browser Interface
- Exporting and Importing Settings
- Device Logs
- Configuring the Wi-Fi Network
- Configuring 3G, 4G, and 4G LTE
- Location Services and Settings
- Using the microSD Card
- Frequently Asked Questions
- How Can I Tell I’m Connected to 3G or 4G?
- How Do I Connect to Wi-Fi?
- Is Roaming on 4G Supported?
- What Do I Do if I Forget the Wi-Fi Password?
- What Do I Do if I Forget the Administrator Password?
- What Do I Do if the Home Page Displays “Charging paused”?
- If the Connection is “Always On,” Am I Always Being Billed?
- Questions About GPS and Location Services
- Questions About WPS
- How Do I Access My Corporate Network Through a VPN?
- Are Terminal Sessions Supported?
- Tips
- Troubleshooting
- General Tips
- Connection Errors
- LCD Is Dark
- Insufficient Signal Strength
- Messages Displayed on the Device LCD
- Cannot Connect to Wi-Fi
- WPS-Related Messages
- WPS Failed. WPS could not add the device to the network
- WPS Not Available. WPS feature not enabled
- WPS Not Available. SSID Broadcast disabled
- WPS Not Available. Wi-Fi currently disabled
- WPS Not Available. WEP or WPA security not allowed
- WPS Not Available. Max connected devices
- WPS Not Available. MAC Filter list empty
- WPS PIN Chksum Error
- WPS PIN Mismatch. The PIN used did not match the PIN of the device
- WPS Timeout. The WPS session was terminated. Press WPS button to try again
- WPS Multiple Sessions Error
- Cannot Connect Through USB
- Cannot Display the Home Page
- Cannot Connect to the 3G or 4G Network
- The Device Seems to Have Stopped Charging
- Location Services Aren’t Working or Don’t Seem to Be Available
- GPS Fix Not Available
- Cannot Check for Updates
- Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds
- Technical Specifications
- Safety Information
- Regulatory Notices
- Legal
- Index
Troubleshooting 144
Connection Errors
If any of the following 4G LTE connection errors are displayed on the LCD, on the Mini Window,
or on the Virtual Device, contact your service provider and provide them with the name and
number of the error.
Error number
Description
2
IMSI unknown in HSS
3
Illegal UE
6
Illegal ME
7
EPS services not allowed
8
EPS services and non-EPS services not allowed
9
UE identity cannot be derived by the network
10
Implicitly detached
11
PLMN not allowed
12
Tracking Area not allowed
13
Roaming not allowed in this tracking area
14
EPS services not allowed in this PLMN
15
No Suitable Cells In tracking area
16
MSC temporarily not reachable
17
Network failure
18
CS domain not available
19
ESM failure
20
MAC failure
21
Synch failure
22
Congestion
23
UE security capabilities mismatch
24
Security mode rejected, unspecified
25
Not authorized for this CSG
26
Non-EPS authentication unacceptable
39
CS domain temporarily not available
40
No EPS bearer context activated
95
Semantically incorrect message
96
Invalid mandatory information
97
Message type non-existent or not implemented
98
Message type not compatible with the protocol state
99
Information element non-existent or not implemented