Important Note! As part of Sprint’s Trial Program, you have received an early beta version of the AirCard® 595 PC Card. Therefore, as a beta user, you may experience some early issues with the PC Card, which we strongly encourage you to report. Also, some of the features mentioned in this User’s Guide will not be available until the final commercial version of the PC Card and Sprint’s 1xEV-DO Rev A network are available.
Table of Contents Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction to This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Section 1: Basics of Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . .1 1A. Introducing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . .
Section 3: Using the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 3A. Your Sprint Mobile Broadband Card: The Basics . . . . . . . . . . . . . . . . . . . . . . . .31 Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Starting Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Start Sprint PCS Connection Manager Automatically . . . . . . . . . . . .
Lock Upon Startup of Sprint PCS Connection Manager . . . . . . . . . . . . . . . . . . . 49 Unlock the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Change the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network . . . . . 82 Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Unable To Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Nationwide Sprint PCS® Network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband Card offers more freedom than ever before. No wires, no cables, just access to your data when you need it. The power of the Internet and company data is truly at your fingertips.
Introduction to This User’s Guide This User’s Guide introduces you to Sprint PCS Service and all the features of your new wireless Sprint Mobile Broadband Card.
Section 1 Basics of Your Sprint Mobile Broadband Card
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Section 1A Introducing the Sprint Mobile Broadband Card In This Section l Your Sprint Mobile Broadband Card l CDMA Networks l Package Contents l About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband Card, what is included with your card, and how to use this guide to get you started.
Your Sprint Mobile Broadband Card The Sierra Wireless AirCard® 595 PC Card is a dual-band wireless PC Card for cellular and PCS networks. It enhances the functionality of your mobile computing devices by adding wireless data.
CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): v v v 1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are roughly 600-1300 kbps (downlink from the network) and 300-400 kbps (uplink to the network). 1xEV-DO Rev.
Package Contents Your Sprint Mobile Broadband Card package contains the following components: v Sprint Mobile Broadband Card by Sierra Wireless (Model AirCard 595) v Getting Started guide v Installation CD containing the Sprint PCS Connection Manager software, warranty information, and this document About This Guide This user's guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Card by Sierra Wireless (AirCard 595).
Section 1B Getting Started With Your Sprint Mobile Broadband Card In This Section l Getting Started l System Requirements l The Sprint Mobile Broadband Card Software l Care and Maintenance This section describes the basics of getting started with your Sprint Mobile Broadband Card, and how to look after your Sprint Mobile Broadband Card.
Getting Started CAUTION: Do not insert the Sprint Mobile Broadband Card into the PC Card slot until you have installed and run Sprint PCS Connection Manager software, and the software displays “No device.” Before you begin using your AirCard 595 Sprint Mobile Broadband Card, you must: 1. Check that your notebook has the system requirements listed below (“System Requirements”). 2. Install the Sprint PCS Connection Manager software, located on the installation CD, onto your Notebook PC. See page 16. 3.
To install and run the Sprint Mobile Broadband Card and accompanying Sprint PCS Connection Manager software, you will need the minimum system resources shown in the following table. Card slots One Type II PCMCIA (PC Card) slot Disk drive CD-ROM Memory 32 MB Disk space 32 MB High Encryption Requirements Depending on your configuration, an IOTA session may automatically start as part of the installation/activation process.
If you are running Windows 2000 with Netscape Communicator Ensure your version of Netscape Communicator is 4.7 or higher. To verify that your version supports 128-bit encryption: 1. In Navigator, select Help > About Navigator. – or – In Netscape Communicator, select Help > About Communicator. 2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security,” you have 128-bit security.
Care and Maintenance As with any electronic device, the Sprint Mobile Broadband Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card: v v Do not apply adhesive labels to the card, as they may cause the card to become jammed inside the card slot. The card should fit easily into your PC slot. Forcing the card into a slot may damage connector pins. v Protect the card from liquids, dust, and excessive heat.
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Section 2 Installing the Sprint Mobile Broadband Card
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Section 2A Installing the Software In This Section l Getting Started This section explains how to install your Sprint PCS Connection Manager software. The process may vary, depending on the operating system that you are running.
Getting Started NOTE: For comprehensive instructions on installing the Sprint PCS Connection Manager software and activating the card, see the Getting Started guide. Before you can use your Sprint Mobile Broadband Card, you must first install the card’s software and configure the card for your computer. The installation process consists of: v v v Software installation - Installing the Sprint PCS Connection Manager software on your computer (described in this section).
2. Use the Next and Back buttons to navigate through the wizard, noting the following: n n n You must select I accept the terms in the license agreement to indicate your acceptance of the terms of the license agreement to proceed with the installation. Use the default settings for the Destination Folder unless you have special requirements and an advanced understanding of PC configuration. (The Destination Folder dictates where the software is installed.
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Section 2B Inserting and Removing the Sprint Mobile Broadband Card In This Section l Inserting the Sprint Mobile Broadband Card l Removing the Sprint Mobile Broadband Card This section describes how to properly insert the Sprint Mobile Broadband Card and remove it from your PC.
Inserting the Sprint Mobile Broadband Card To insert the Sprint Mobile Broadband Card into a notebook: 1. With the picture label facing up, insert the Sprint Mobile Broadband Card into the PC Card slot. When you insert the Sprint Mobile Broadband Card, the following should occur: v v v The first time the card is inserted, Windows detects the card and installs the drivers for it. This may take a few minutes. Once completed, Sprint PCS Connection Manager should display “Disconnected.
Removing the Sprint Mobile Broadband Card IMPORTANT! When inserting or removing your card, always grip the card by its sides. Gripping the card by its antenna may damage the card. To remove the Sprint Mobile Broadband Card: 1. Exit Sprint PCS Connection Manager if it is open (page 42). 2. Click the Unplug and Eject Hardware icon in the system tray: Windows XP Windows 2000 3. Click the entry for “NEC PCI to USB Open Host Controller” or “Standard Enhanced PCI to USB Host Controller.” 4.
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Section 2C Setting Up Service In This Section l Activating and Using Sprint PCS Service l Preactivated Card l Non-preactivated Card: Activation Wizard l Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband Card, after you have installed the Sprint PCS Connection Manager software (page 16) and inserted the Sprint Mobile Broadband Card.
Activating and Using Sprint PCS Service Before using your Sprint Mobile Broadband Card, you must have a Sprint PCS wireless network account set up. The process of setting up an account is called activation. When the Sprint Mobile Broadband Card is inserted and Sprint PCS Connection Manager is started, it will detect whether the card has been configured with an account (“preactivated”). If it has not, the Activation Wizard starts automatically.
Before you call Sprint, have these things ready: v A phone v Your Sprint Mobile Broadband Card v Your Social Security number v Your driver’s license number v The city and state where the device will be primarily used v A pen and paper to write down your account information. Your package includes a printed Getting Started guide, where you can record this information. When you call Sprint, Sprint Customer Service will help you select your service plan and guide you through the activation process.
3. Give the account representative your ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier) number as displayed by the Activation Wizard. Enter the activation code provided by the account representative and click Next. 4. Enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next. A confirmation window will be displayed. 5.
Sec t ion 2D Getting Help In This Section l Visit Our Web Site l Contact Sprint Customer Service l Troubleshooting This section describes where you can find more information on Sprint PCS Services, options, and troubleshooting problems you have encountered.
Visit Our Web Site Stop by www.sprint.com and log on to get up-to-date information on Sprint PCS Services, options, and more. You can also: v Review coverage maps. v Access your account information. v Add additional options to your service plan. v Check out frequently asked questions. v And more. Contact Sprint Customer Service You can reach Sprint Customer Service by: v Logging on to your account at www.sprint.com. v Calling us toll-free at 1-888-211-4PCS (4727).
Section 3 Using the Sprint Mobile Broadband Card
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Section 3A Your Sprint Mobile Broadband Card: The Basics In This Section l Sprint PCS Connection Manager l Starting Sprint PCS Connection Manager l Start Sprint PCS Connection Manager Automatically l Sprint PCS Connection Manager Window l Connection States l System Tray Connection States l Determining the Type of Coverage l Powering the card off/on l Controlling the Sprint PCS Connection Manager Window l Launching a Sprint Power Vision/Sprint PCS Vision Connection l Viewing the Amount
Sprint PCS Connection Manager Sprint PCS Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint PCS Vision (1X) connection to the Sprint network. You use Sprint PCS Connection Manager to: v Determine your signal strength and other network connection parameters (page 33). v Initiate data calls (page 43). v View call statistics (page 68) and messages (page 35). v Customize features and options (page 58).
Tip: You can also set the connection to launch automatically whenever available. (See “GO automatically when ready” on page 62.) These settings provide an “always-on” connection, as long as you have network coverage.
Sprint PCS Connection Manager may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars. The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm. You are roaming. Roaming charges may apply. If this icon is flashing, you are in a non-preferred roaming area, and you may not be able to complete your calls.
Sprint PCS Connection Manager has the following buttons and text: v v Menu or the (page 54). button — Displays the Sprint PCS Connection Manager menu — Expands Sprint PCS Connection Manager and displays the amount of data transferred (when Connected), or, when Disconnected, the lock status of your card (locked v v v or unlocked ). (Displayed when Sprint PCS Connection Manager is expanded) — Hides the amount of data transferred and the lock status of your card.
No device Sprint PCS Connection Manager did not detect a Sprint Mobile Broadband Card. The GO button is unavailable. Insert the Sprint Mobile Broadband Card. If it is already inserted, eject and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 51) and reinstall Sprint PCS Connection Manager, or contact Sprint (page 27). Initializing Sprint PCS Connection Manager is attempting to establish communication with the Sprint Mobile Broadband Card. Searching for service...
Connected The connection is established. In addition to the signal strength icon ( roaming icon ( ) (if you’re roaming), the transmit/receive icon ( Rev. A; for 1xEV-DO Rev. 0; compression is in use, ) and the for 1xEV-DO for 1X) is also displayed. If image optimization/ is also displayed (page 64). If you expand Sprint PCS Connection Manager ( transferred is shown. (See note on page 46.) ), the amount of data To end the connection, click Stop.
Device powered off The card has been powered off (through Menu > Power Off Modem). To use the card, select Menu > Power On Modem. For more information, see “Powering the card off/on” on page 40.
System Tray Connection States Sprint PCS Connection Manager has an associated icon ( system tray. The icon reflects the connection state. ) that appears in the Sprint PCS Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband Card is either locked (“Device Locked”; page 37), or not detected (“No device”; page 36), or powered off (“Device powered off”; page 38).
Tip: The type of coverage is also displayed in the lower left part of the Device Info & Diagnostics window under “Network Service” (page 71). Powering the card off/on If you are using your Sprint Mobile Broadband Card in an aircraft, hospital, or other environment where the radio modem of the card may cause interference, you can power off the modem (without ejecting the card), and still use other functions of your notebook computer. This also allows you to conserve your notebook computer’s battery.
Controlling the Sprint PCS Connection Manager Window Expanding Sprint PCS Connection Manager Sprint PCS Connection Manager has two views: expanded, and non-expanded. Non-expanded view: To expand Sprint PCS Connection Manager, click . Sprint PCS Connection Manager now also displays the amount of data transferred during the current connection, and (only when Disconnected) the lock state of the card (locked unlocked or ). To change back to non-expanded view, click .
Minimizing Sprint PCS Connection Manager To save space on your screen for other programs, you can minimize the Sprint PCS Connection Manager: © Click (in the upper right corner of Sprint PCS Connection Manager). – or – Click the Sprint PCS Connection Manager icon in the system tray. – or – Right-click the system tray icon and select Close Sprint PCS Connection Manager. You can use the system tray icon to monitor the connection state (page 39).
Launching a Sprint Power Vision/Sprint PCS Vision Connection To launch a connection: © In Sprint PCS Connection Manager, click GO. (If GO is unavailable, see “GO Button Is Unavailable” on page 81.) When the connection is successfully established, the Sprint PCS Network welcome screen appears (unless you have turned off the display of the welcome screens; see “Always show Welcome Screens” on page 62). Sprint PCS Connection Manager displays “Connected” (page 37).
Roam Guard The Roam Guard feature, when enabled, displays a warning message if you are roaming and a data connection is established or about to be established. The message reminds you that roaming rates may apply. From the window with the warning message, you can: v v v Turn off the warning message for this data session only ("Do not ask again during this data session"). Continue with the data connection ("Roam") (in which case you may be subject to roaming rates). End the data connection ("Cancel").
Auto-launch upon network connection You can optionally specify which application to automatically launch when a Sprint Power Vision/Sprint PCS Vision connection is established. To specify which application to automatically launch: 1. Ensure Sprint PCS Connection Manager is running and not locked (page 48). 2. Ensure your Sprint Mobile Broadband Card is not powered off (page 38). 3. Select MENU > Settings > Sprint PCS Vision - Sierra Wireless. 4. Click Auto Launch. 5.
Viewing the Amount of Data Transferred Note: Even though the number of bytes sent/received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing. To view the number of bytes sent/received during the current connection: © If Sprint PCS Connection Manager is not expanded, click the button.
If you have enabled GO automatically when ready, manually disconnecting will leave the card disconnected. It will not reconnect until one of the following occurs: v You make a connection through Sprint PCS Connection Manager v You restart Sprint PCS Connection Manager v You eject and reinsert the card Online Help Sprint PCS Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband Card.
Initial Lock Code The initial lock code value is determined by your service provider. For service provider configurations that do not require account activation, a default lock code is set at the factory to a value determined by the service provider. For assistance, contact Sprint (page 27). Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated.
3. Click the icon. 4. In the Enter User Lock Code window, enter the lock code, and click OK. When the card is locked, Sprint PCS Connection Manager displays “Device Locked,” and the lock icon is now Tip: . The GO button is unavailable. You can also set the card to be locked upon startup of Sprint PCS Connection Manager, as described next. Lock Upon Startup of Sprint PCS Connection Manager To set the Sprint Mobile Broadband Card to lock as soon as Sprint PCS Connection Manager starts up: 1.
Change the Lock Code Warning: If you forget the lock code, you will not be able to use the card until you receive assistance from Sprint. To change the lock code: 1. In the Sprint PCS Vision settings window, click User Lock Change. The Change User Lock Code window is displayed: 2. Enter the current lock code. 3. Enter a new four-digit lock code. 4. Enter the new lock code for confirmation. 5. Click OK.
Uninstalling the Sprint PCS Connection Manager Software To remove the Sprint PCS Connection Manager software from your computer, use the Add/Remove Programs Utility built into your Windows operating system. 1. Exit Sprint PCS Connection Manager (page 42). 2. Eject the Sprint Mobile Broadband Card. (See “Removing the Sprint Mobile Broadband Card” on page 21.) 3. Go to Start > Settings > Control Panel and select Add/Remove Programs. The Windows Add/Remove Programs utility will start.
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Section 3B Menu Options In This Section l Sprint PCS Connection Manager Menu l System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.
Sprint PCS Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint PCS Connection Manager, displays the Sprint PCS Connection Manager menu. Note: Depending on your configuration and settings, not all menu options might be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard. To hide the menu, press Esc, or click outside the menu.
Menu Item Description Device Info & Diagnostics View information about your Sprint Mobile Broadband Card, and run diagnostic tests. See “Running Diagnostics” on page 70. Power Off Modem Power off your Sprint Mobile Broadband Card. Software Updates Retrieve updates for Sprint PCS Connection Manager and your Sprint Mobile Broadband Card. See “Powering the card off/on” on page 40. See “Updating the Software” on page 72. Links Access links to Sprint PCS products and services.
System Tray Menu When you right-click the system tray icon ( ), a shortcut menu is displayed: The following table describes the menu options: 56 Menu Item Description Open/Close Sprint PCS Connection Manager Minimize Sprint PCS Connection Manager (Close), or restore (Open) if Sprint PCS Connection Manager is minimized. Help Display the online Help. About Sprint PCS Connection Manager Display brief information about the Sprint PCS Connection Manager software.
Section 3C Changing the Settings of Sprint PCS Connection Manager In This Section l Settings Window l General Settings l Sprint PCS Vision Settings l Optimization Settings This chapter describes the windows from which you can change the settings for Sprint PCS Connection Manager.
Settings Window Note: Temporarily unavailable, if you have powered off the device (page 40). From the Settings window, you can specify the settings for Sprint PCS Connection Manager. 1. In Sprint PCS Connection Manager, click Menu. 2. Select Settings. 3.
General Settings From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint PCS Connection Manager.
The following table describes the options: Menu Item Description Play sound effects Play a clicking sound whenever an action is made in Sprint PCS Connection Manager. Always on top Keep Sprint PCS Connection Manager visible on your screen regardless of which applications are open. Start in system tray Have Sprint PCS Connection Manager start (minimized) in the system tray on startup. (See “Restoring Sprint PCS Connection Manager” on page 42.
Sprint PCS Vision Settings From the Sprint PCS Vision option of the Settings window, you can change the behavior of your Sprint Power Vision/Sprint PCS Vision connection.
The following table describes the options: Menu Item Description Always show Welcome Screens Display a welcome screen upon a successful connection to the Sprint Power Vision/Sprint PCS Vision network. GO automatically when ready Automatically connect to the Sprint PCS Network after Sprint PCS Connection Manager starts, or whenever Sprint PCS Connection Manager loses the network connection.
Menu Item Description Roam Guard Display a warning message when you are about to establish a data connection while roaming. For more information, see “Roam Guard” on page 44. Available only if Roam Mode is set to Automatic (page 62). Note: If you proceed with the data connection, roaming rates will apply. Activation Wizard Used only when activating a Sprint Mobile Broadband Card, or when changing your card’s phone number (page 24).
Optimization Settings Note: This window is available only if the optimization client was installed (page 17). The Sprint Mobile Broadband Card supports bandwidth optimization – a combination of data compression, TCP/IP optimization and caching. When the related software is installed, the Sprint Mobile Broadband Card uses bandwidth optimization whenever possible (subject to network availability); when optimization is in use, the icon is displayed in Sprint PCS Connection Manager.
To adjust the level of optimization: © Use the slider (under Image Compression). n n For increased system speed, move the slider towards Fastest. This may result in lower-quality graphics. For highest-quality graphics, move the slider towards Highest Quality. This may result in a lower system speed. Do not change the Protocol Compression settings, unless you are very familiar with how these protocols work, or a Sprint representative instructs you to change them.
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Sec t ion 3D Tools In This Section l Viewing the Connection History l Viewing Alerts l Running Diagnostics l Updating the Software l About Sprint PCS Connection Manager This chapter describes various features you can use, to view information about the Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software.
Viewing the Connection History Connection History displays a record of connections established using your Sprint Mobile Broadband Card. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 58) (File > Settings). Note: For connections to be recorded, Keep Connection History must be enabled (page 60). To view the Connection History: 1. In Sprint PCS Connection Manager, click Menu. 2.
To delete all entries: © Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete. Viewing Alerts The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections. You can use the Alert Log to help isolate and resolve connection issues. To view the Alert Log: 1.
To copy one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, use Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email). To delete all entries: © Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete.
The tests automatically start when the window opens. From the Device Info & Diagnostics window, you can view system information (page 72) and save the system information to an RTF file. From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband Card: © Click Update Data Profile. (If this button is not displayed, eject and reinsert the card.
Displaying System Information The System Information window displays: v System Parameters: Information about your computer hardware and software. v Installed Files: Files related to Sprint PCS Connection Manager. v Device Info & Diagnostics: Information about the Sprint Mobile Broadband Card (including its phone number), and results of various tests. To display system information: 1. Select Menu > Device Info & Diagnostics. 2. In the Device Info & Diagnostics window, click System Information.
About Sprint PCS Connection Manager The About Sprint PCS Connection Manager window displays information about the Sprint PCS Connection Manager software. To display this window: © In Sprint PCS Connection Manager, click Menu and then select About Sprint PCS Connection Manager. – or – Right-click the Sprint PCS Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint PCS Connection Manager. To close this window, click anywhere inside it.
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Section 3E Frequently Asked Questions In This Section l What is Sprint PCS Connection Manager? l If the connection is “always on,” am I always being billed? l How fast is the connection with Sprint PCS Connection Manager? l Can I connect to a dial-up account like AOL or EarthLink? l l l Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate network through a VPN? How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate
What is Sprint PCS Connection Manager? Sprint PCS Connection Manager is software that lets you connect to the Sprint Power Vision/Sprint PCS Vision network. Sprint PCS Connection Manager takes advantage of the increased data speeds offered by the Nationwide Sprint PCS Network. If the connection is “always on,” am I always being billed? No. The connection to the network goes dormant after a period of inactivity, but the connection can be re-established faster than having to reconnect.
Once I connect to the Nationwide Sprint PCS Network, how do I access my corporate network through a VPN? Once you complete a wireless connection, you may need to launch an extranet client provided by your company and supply the appropriate username and password to gain access. For support, contact your company help desk.
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S e c ti o n 3 F Troubleshooting Tips In This Section l Problems, Causes, and Solutions l GO Button Is Unavailable l Searching for Service l Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network l Could Not Prepare Data Services l Unable To Prepare Data Services l Sprint PCS Connection Manager Stopped Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband Card and the Sprint PCS Connect
Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband Card is a highly reliable product. Most problems are caused by one of these issues: v v v Network coverage is not available (because of your “Network Mode” settings [page 61], or because you are outside the Nationwide Sprint PCS Network, or because of an account or network problem). The driver was not properly installed because of a problem with your notebook computer’s PC Card.
GO Button Is Unavailable Ensure the Sprint Mobile Broadband Card is properly inserted, not locked (page 48), and not powered off (page 38). If Sprint PCS Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode (from the Sprint PCS Vision option of the Settings window) is set to Sprint, ensure you are not roaming, or change the setting. (You may be subject to roaming rates.) See page 62.
Cannot Connect to the Sprint Power Vision/ Sprint PCS Vision Network If you're having problems connecting, or there's no Sprint Power Vision (1x-EVDO) coverage in your area: set Network Mode (from the Sprint PCS Vision option of the Settings window) to 1X Only, and try to establish a connection. If the connection is dropped as soon as it is established: 1. Select: (Windows XP) Start > Control Panel > Network Connections (Windows 2000) Start > Settings > Control Panel > Network and Dial-Up Connections 2.
activation of data services until you upgrade your system’s security. (See “High Encryption Requirements” on page 9.) Sprint PCS Connection Manager Stopped Working After Upgrading Windows If you upgrade to a different version of Windows, Sprint PCS Connection Manager will not work. Note: After the following steps, any changes you made to Sprint PCS Connection Manager settings will be lost; you will have to re-apply the changes.
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Section 4 Technical Specifications and Regulatory Information
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Section 4A Technical Specifications In This Section l LED Operation l Radio Frequency and Electrical Specifications l Software Specifications l Environmental Specifications l Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband Card.
LED Operation The AirCard® 595 PC Card has two LED light bars near the antenna end of the card. Both LED light bars operate as follows: 88 LED Behavior Indicates Off The card has no power. The card may not be completely inserted into the computer, or the computer may be in suspend mode (which powers down the card). Red, blinking slowly The card is powering up, or no service is available. See “Searching for Service” on page 81.
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Developers Group FCC (ID: N7NAC595) Industry Canada (ID: 2417C-AC595) Voltage +3.
Software Specifications 90 CDMA specification IS - 2000 Release 0 Data service IS - 707A SMS (IS-637) Not supported FAX Not supported IOTA Supported OTASP (IS-683A, IS-683B, IS-683C) Supported OTAPA Supported PRL (preferred roaming list) Supported Authentication Supported Voice Not supported NAM Single E911 & Position Location Not supported TTY/Accessibility Not supported Mobile IP Supported Section 4A: Technical Specifications
Environmental Specifications Operating temperature -30 to +60°C (ambient, outside PCMCIA enclosure) Storage temperature -30 to +65°C Humidity 95%, non-condensing Vibration 15 g peak 10 to 2000 Hz (non-operating) Drop 30” (76.2 cm) onto vinyl covered concrete Mechanical Specifications Dimensions (W x L x H) 130.5 mm x 58 mm x 12.
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Section 4B Regulatory Information In This Section l Regulatory Notices l Patents l Trademarks l Copyright l Limitation of Liability l Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband Card, and also patent and other information.
Regulatory Notices The design of the AirCard 595 complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S. and international standards bodies: v v v v ANSI / IEEE C95.
interference to radio communication. However, there is no guarantee that interference will not occur in a particular installation.
If you have purchased this product under a United States Government contract, it shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
Patents Section 4B: Regulatory Information 97
Trademarks Sprint, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. AirCard® and “Heart of the Wireless Machine”® are registered trademarks of Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, and the red wave design are trademarks of Sierra Wireless. Windows® is a registered trademark of Microsoft Corporation. QUALCOMM® is a registered trademark of QUALCOMM Incorporated. InstallShield® is a registered trademark and service mark of InstallShield Corporation.
Limitation of Liability The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless.
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Section 5 Safety Information and Terms & Conditions
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Section 5A Safety and Notices In This Section l Important Notice l Safety and Hazards l Care and Maintenance This section describes important guidelines regarding your Sprint Mobile Broadband Card.
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost.
Section 5B Terms and Conditions In This Section l Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband Card.
Terms and Conditions of Services Effective September 1, 2005 Thanks for choosing Sprint. These terms and conditions are part of your agreement with Sprint for PCS (CDMA) Services. Separate terms apply for any iDEN products or services. Please note these terms may not be the most current version. You can get a current version of the terms on our website at www.sprint.com or by requesting a copy from us at 1-888-211-4PCS. A para solicitar esta literatura en español, por favor contactar a 1-888-2114PCS(4727).
receive Services. We may charge a nonrefundable activation fee, deposit, prepayment or other fee to establish or maintain Services. Term Commitments. Unless we specifically tell you otherwise, our service plans require that you maintain service for a minimum term (“Term Service Plan”), usually 1 or 2 years. After satisfying this minimum term, your service plan will continue on a month-to-month basis unless you have agreed to extend the term for additional period(s).
Wireless Devices, Numbers & Email Addresses. We did not manufacture your wireless device and we are not responsible for any defects or for the acts or omissions of the manufacturer. The only warranties on your device are any limited warranties extended by the manufacturer directly to you or passed on to you through us. Your device may not accept Services directly from any other carrier.
Charges. Carefully review the terms of your Services. You will be assessed charges based on the terms of your Services including, without limitation, monthly recurring charges and charges based on actual usage (e.g., charges for long distance, roaming, call forwarding, directory assistance, etc.).
we collect and keep to pay for the costs of complying with government programs such as number pooling and portability, and Enhanced 911 service; these charges are not the taxes nor government imposed assessments. Invoicing & Payment. Invoicing cycles and dates may change from time to time. Monthly recurring and related charges for Services are generally invoiced one invoicing cycle in advance. Other charges are invoiced soon after they are incurred.
interest, if any, on the deposit is subject to change. We may mix deposits with our other funds. If your account is terminated for any reason, we may without notice apply your deposit to any outstanding charges. We may send any remaining deposit amounts to your last known address within 75 days after account termination. If the funds are returned to us, you may claim these funds for one year from the date of return.
Messaging. You may incur charges in accessing, sending or receiving messages on your device. We may impose limits on the number of voicemail, text, email or other messages that can be retained through your account. Indicators of messages on your device, including mailbox icons, may not always provide an up to date indication of new messages and you may at times need to manually reset or clear your mailbox indicator.
that any such damages will not exceed the pro-rated monthly recurring charge for your Services during the affected period. NO CONSEQUENTIAL OR OTHER DAMAGES.
rules will apply. We agree to pay our respective arbitration costs, except as otherwise required by rules of JAMS or NAF, as applicable, but the arbitrator can apportion these costs as appropriate. The arbitrator's decision and award is final and binding, and judgment on the award may be entered in any court with jurisdiction.
Section 6 Glossary and Index
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Glossary 1X One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint PCS Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications. Also known as Sprint Power Vision. 1xEV-DO Rev. A supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.
dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. ESN Electronic Serial Number—The unique serial number assigned to the modem for cellular network use. Either the ESN or MEID is on the label on the card, and is also displayed in the Device Info & Diagnostics window (page 70). See also MEID. FCC Federal Communications Commission—The U.S.
MHz megahertz—One million cycles per second PC Card Add-in memory and communications cards for portable computers. PC Card is a trademark of the PCMCIA. PCMCIA Personal Computer Memory Card International Association—The organization that standardizes PC Cards. PCS Personal Communications Services—A cellular communication infrastructure. roaming A cellular subscriber is in an area where service is obtained from a cellular service provider other than Sprint.
you can use to monitor the connection state (page 39). If you right-click the icon, a shortcut menu is displayed (page 56): TIA Telecommunications Industry Association—A standards-setting trade organization, whose members provide communications and information technology products, systems, distribution services, and professional services in the United States and around the world. Consult www.tiaonline.org.
Index Numerics 1-888-211-4PCS 28 1X Only (Network Mode) 62 1X, 1xEV-DO description 5 amount of data transferred 46 application to automatically launch upon network connection 45 automatically connect when ready 62 cannot connect 82 connect 43 coverage - determine 39 dormant indicator 34 end connection 46 icons 34 roaming indicator 34 transmit/receive indicator 34 warning when roaming 44 1xEV-DO Only (Network Mode) 62 3G see 1X, 1xEV-DO A About Sprint PCS Connection Manager 73 accessibility 90 account, acces
connecting icon 39 connection 1X or 1xEV-DO (Network Mode) 62 alert log 69 Always-on 5 amount of data transferred 46 application to automatically launch upon network connection 45 automatically connect when ready 62 cannot connect 82 diagnostics 70 end 46 establish 43 history 68 issues 69 launching 43 make 43 Network Mode 62 states 35, 39 warning when roaming 44 Connection History 68 Connection Manager see Sprint PCS Connection Manager connection states 39 contents of package 6 Could not prepare data servic
GO button 43 GO button is unavailable 81 H hard drive space required 9 hazards 104 headset jack 91 Help overview 28 alert log 69 contact number 28 device info and diagnostics 70 diagnostics 70 frequently asked questions 75 menu options 53 online Help 47 Sprint Customer Service 28 Sprint.
all options 53 About Sprint PCS Connection Manager 73 Alert Log 69 Connection History 68 Device Info & Diagnostics 70 Exit 46 Links 50 Menu button 35 Settings 58 Software Updates 72 system tray menu 56 Menu button 35 menu options Sprint PCS Connection Manager menu 53 system tray menu 56 messages - viewing 69 Microsoft VPN (PPTP) Connection 45 minimize Sprint PCS Connection Manager immediately 42 on startup 60 minus sign in Sprint PCS Connection Manager 41 Mobile IP 90 MSID (Mobile System ID) 25, 26 N NAM 90
products, Sprint PCS 50 profile - data 26 properties of connection, change 61 Protocol Compression 65 provisioning 24, 26 Q questions See troubleshooting R radio frequency specifications 89 radio modem, power off 40 receive frequencies 89 records of connection history 68 regulatory information 93 regulatory notices 94 Relock modem when program exits 49 remove Sprint PCS Connection Manager 51 remove the card 21 report of system information 72 restore Sprint PCS Connection Manager 42 RF specifications 89 Roam
application to automatically launch upon network connection 45 automatically connect when ready 62 cannot connect 82 close 42 configure 58 expand Sprint PCS Connection Manager 41 FAQ 75 frequently asked questions 75 icons 34 icons in system tray 39 links 50 menu options 53 minimize 42 minimize on startup 60 Network Mode 62 remove 51 restore 42 security features 47 settings 58 start 32 start automatically 32 stopped working after Windows upgrade 83 system tray menu 56 uninstall 51 updates 72 upgrading Window
indicator 34 technical specifications 87 technical support 28 telephone number of card 47 temperature operating 91 storage 91 Terms and Conditions 105 terms and definitions (glossary) 117 tests, diagnostic 70 trademarks 98 transferred data, amount of 46 transmission speeds 76 transmit frequencies 89 transmit/receive icon 34 transmitter power 89 troubleshooting common causes of problems 80 alert log 69 cannot connect 82 contact information 28 Could not prepare data services 82 FAQ 75 GO button is unavailable
