User guide

16 Section 2B. Using Your USB Modem
Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit
www.sprint.com or contact Sprint Customer Service (see
above).
Problem/error Solution
The USB modem has no power.
(The LED indicator is off.)
Ensure the following:
䢇 The USB modem is properly inserted.
䢇 The computer is turned on and not in suspend mode
(Windows) or sleep mode (Mac).
No service is available.
(The LED indicator is off.)
Try the following:
䢇 Reorient your computer.
䢇 If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
䢇 Check with Sprint — a network or account problem may be
preventing the USB modem from obtaining service.