signotec Sigma User Manual Version 2.0 as of 10.03.2020 www.signotec.
Contents 1. THANK YOU!................................................................................................................................................................... 3 2. SYMBOLS ........................................................................................................................................................................ 3 3. WARNINGS AND PRECAUTIONS .............................................................................................................
1. Thank you! Thank you for having chosen one of signotec’s products. You now have a robust, durable and hightech solution that is unrivalled in this market segment. The signotec Sigma LCD signature pad serves as an input device for signatures and is used to capture writing characteristics (biometrics) accurately and in a high resolution and to display textual and monochrome graphical information on the LCD. The LCD visualises the signature on the pad in real time. 2.
3. Warnings and precautions This user manual contains detailed information about the installation and setup of the signotec signature pad. The following sections describe the device itself, as well as how to install, configure and properly maintain the device. Please read this user manual carefully before installing and using the device to ensure that you handle it safely.
. Checking the device upon arrival Immediately upon or after receiving the product, check that all associated components have been delivered. If a component is missing, defective or visibly damaged, please contact signotec or the authorised dealer from whom you purchased the product within one working day.
. Product view 6.1. Front side ④ ① ② ⑤ ③ 1 USB cable (permanently attached) 4 Ergonomic pen with replaceable cartridge 2 Liquid Crystal Display (LCD) with a special protective surface 5 Cord (attached to the device and pen) 3 Status LED 6.2.
. Connection types The signotec Sigma signature pad is available in a variety of connection types. You can choose between an HID-USB and a vCOM (FTDI) version for use in virtual serial mode. The HID-USB device (item no. ends with U100) is designed for local use on a computer. A device featuring an integrated USB-serial converter (FTDI) (item no. ends with FT100) will be detected as a serial device, meaning it can be addressed via a COM port.
7.3. Virtual serial connection at the terminal server Signature pads can be used via a serial interface in a Windows Terminal Server or Citrix environment. a) A device featuring an integrated USB-serial converter (FTDI) (item no. ends with FT100) can be addressed via a virtual COM port, which is used to simulate the serial port. It means that the device can be used as a local resource on a terminal server. To do so, the standardised FTDI driver must be installed on the client.
8. Installation Please install all required drivers on your system before connecting the device. Most drivers are included when installing signotec APIs and other software products (such as signoSign/2). Otherwise, you can find them at www.signotec.com. The device has a permanently installed cable with a standard USB Type A plug. The cable is used for data transfer and to power the device. This plug must be connected to a free USB port of the computer or a signotec USB-to-Ethernet adapter.
9. Accessing the service menu Disconnect the pad from the power supply to access the service menu of the unit. Touch the upper right corner of the display with the pen. While holding the pen, reconnect the pad to the power supply. After rebooting, the LED lights up orange and the service menu is launched. You can navigate the menu using the supplied pen. Tip: As an alternative, you can also access the service menu with API methods or the signoSign/2 application software. 9.1.
10. Maintenance, care and cleaning signotec signature pads are maintenance-free. No technical components need to be replaced regularly or depending on use. You should handle the device with care, maintain it regularly and replace accessories promptly if they show signs of use in order to increase the device’s service life as much as possible. 10.1. Screen protectors signotec offers special screen protectors as an accessory for the displays of the signotec Sigma and signotec Omega.
10.5. Care and cleaning Clean your device regularly. Dust and dirt particles can form residues on the sensor film or glass and pen, which can cause excessive wear to the surface. Regular cleaning of the surface and the pen will help to extend the device’s service life. Normal wear and tear of the surface or the pen does not constitute a warranty claim. To clean the device, only use very mild and diluted cleaning products; otherwise, the device may be damaged. Use a dry or damp soft cloth to clean the pen.
d) Improper use, including but not limited to: - Damage or defects caused by failure to observe the care instructions, such as use of the wrong cleaning agent; - Damage or defects caused by use, operation or handling of the product that does not correspond to the intended purpose or location for application; - Damage or defects caused by incorrect or improper installation of the product; - Use of accessories, additional devices or other products that are not approved by signotec; - Repairs and repa
12.3. Overview of accessories and spare parts The following table provides you with an overview of the available and supported accessories and spare parts. Accessories and spare parts 13.
14. Declarations of conformity The signotec pads comply with the current RoHS Directive of the European Union. The signotec pads were tested to be compliant with the following standards: • • • • • • • EN 60950-1/11.
