Instruction Manual

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Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
• All new fire products manufactured by Silent Knight have a limited warranty period of 18
months from the date of manufacture against defects in materials and workmanship. See lim-
ited warranty statement for details.
• This limited warranty does not apply to those products that are damaged due to misuse, abuse,
negligence, exposer to adverse environmental conditions, or have been modified in any man-
ner whatsoever.
Repair and RA Procedure
• All products that are returned to Silent Knight for credit or repair require a RA (Return Autho-
rization) number. Call Silent Knight Customer Service at 800-446-6444 or 763-493-6435
between 8:00 A.M. and 4:45 P.M. CST, Monday through Friday to obtain a return authoriza-
tion number. Silent Knight Technical Support is available at 800-328-0103 between 8:00
A.M. and 6:00 P.M. CST, Monday through Friday.
• RA number must be prominently displayed on the outside of the shipping box. See return
address example under Advanced Replacement Policy.
• Include a packing slip that has the RA number, a content list, and a detailed description of the
problem should be included with each return.
• All products returned to Silent Knight must be sent freight pre-paid. After product is pro-
cessed, Silent Knight will pay for shipping product back to customer via UPS ground.
• Return the Silent Knight product circuit board only. Products that are returned in cabinets will
be charged an additional $50 to cover the extra shipping and handling costs over board only
returns. Do not return batteries. Silent Knight has the authority to determine if a product is
repairable. Products that are deemed un-repairable will be returned to the customer.
• Product that is returned that has a board date code more than 18 months from date of manufac-
ture will be repaired and the customer will be assessed the standard Silent Knight repair
charge for that model.