Warranty Guide
Limited 25-Year Transferrable Residential Letter of Warranty
COSENTINO, S.A.U. (COSENTINO) guarantees the
registered owner of the installed SILESTONE
®
by
Cosentino
®
product against any manufacturing
defects for a period of TWENTY-FIVE (25)
YEARS from date of purchase. Please keep your
proof of purchase. This warranty is limited
to the purchaser of Silestone
®
surfaces and is
transferable.
This Letter of Warranty shall have full validity
only when the consumer has registered within 6
months of purchase of the product, as indicated
in the corresponding section, and when the
consumer submits the original invoice or sales
receipt (indicating the purchase date and name
of the dealer of the product). The consumer shall
send the defective product to COSENTINO. In order
to be effective, this warranty must be registered
online on the website www.cosentino.com.
COSENTINO reserves the right not to offer the free
warranty service if the requirements set forth in
the preceding paragraph are not me
What the warranty covers
The warranty obligates COSENTINO to replace
or repair any defective product for a period of
TWENTY-FIVE (25) YEARS under the terms and
conditions contained herein, with the same
characteristics (color, thickness, etc.) as those of the
product purchased by the customer. This warranty
covers SILESTONE
®
by Cosentino
®
quartz surfaces,
designed for two-dimensional applications such as
countertops, cladding, walls and floors permanently
installed in the interior of a dwelling (or property
intended for use other than as a residence) of
the consumer or the end user of the product. It
is important that the choice of color and finish is
finalized prior to closing the purchase since any
subsequent modification of any of these choices
will not be covered by this warranty. This Letter of
Warranty is in all cases conditional upon the strict
observance by the consumer of the instructions
for use and the maintenance of the SILESTONE
®
by
Cosentino
®
product as detailed in the existing user
manuals for the various applications of the product
(www.cosentino.com).
What the warranty
does not cover
This warranty does not cover faulty or improper
fabrication and/or installation.
Any damage directly or indirectly caused by any
action, work or any other intervention carried
out by third parties not related to COSENTINO,
such as: problems caused by an incorrect finish
/ preparation of the product by inappropriate
installation methods or by any other modification
or manipulation of the original SILESTONE
®
by
Cosentino
®
product, such as variations in color,
thermal impact, impact damages, misuse or an
inappropriate chemical treatment, performed by
third parties not related to COSENTINO.
Damage resulting from the improper use, including,
but not limited to: (i) use of the product for
purposes other than for which it was intended; (ii)
use of the product in a way that does not comply
with the applicable technical or safety standards;
(iii) failure to follow the user and maintenance
manual; and (iv) exposure of the product on the
exterior of buildings.
COSENTINO is not responsible for damage or injury
caused in whole or in part by acts of God, job site
conditions, architectural and engineering design,
structural movement, acts of vandalism, accidents,
natural disasters, damage caused by the interaction
of other products or any other cause beyond the
control of COSENTINO.
Variations in color, tone, shade, particle structure or
gloss level variances in the material derived from
natural changes over time occurring in the different
components of the product.
Cracks in the surface aer its installation. Cracks in
the final product are not considered an indication
of defective material. The main causes of cracking
are movement, the direct application of heat on
the surface, the placement of excessive weight on
the surface or the result of scraping, bumping or
impacts to the material aer its installation.
The definition of the manufacturing defects
covered by this Letter of Warranty does not include