Warranty Guide

How to
make a claim
If you believe that there is a defect in your
SILESTONE
®
by Cosentino
®
product and wish to
make a claim under this warranty, you must do
so by fax, email and / or letter, or by telephone
by contacting COSENTINO Customer Service and
stating your warranty number:
COSENTINO NORTH AMERICA HEADQUARTERS
355 Alhambra Circle Suite 1000, Coral Gables, FL
33134, United States of America
786.686.5060
@Ap Cosentinousa
Customer Service Email: [e-mail]
www.silestoneusa.com / www.cosentino.com
To obtain service under this warranty, you must
permit COSENTINO or its authorized agents,
fabricators or installers to inspect your Silestone
®
product at your residence. Also, you must reasonably
cooperate with COSENTINO and its agents in their
efforts to service this limited warranty.
Except as provided in this limited warranty,
COSENTINO shall not be liable in either tort or
contract for any loss of direct, consequential or
incidental damages arising out of the use or in ability
to use the product in residential applications covered
by this warranty. Some states do not allow the
exclusion or limitation of incidental damages, so the
above limitation or exclusion may not apply to you.
COSENTINO makes no other warranty,
representation or guarantee, express or implied,
with respect to its products, except as expressly
stated herein. Some states in the United States
do not allow limitations on how long an implied
warranty lasts, so the above limitation may not
apply to you.
This warranty gives you specific legal rights, and
you may also have other rights which may vary
from country to country, in the US from state to
state or, in Canada, from Province to Province.
What COSENTINO will do If
the product has a defect
If a SILESTONE
®
by Cosentino
®
product is found with
a defect, within the terms and conditions of this
warranty, COSENTINO will, aer due verification,
proceed to replace or repair the material necessary
to produce the SILESTONE
®
by Cosentino
®
product.
COSENTINO are authorized to grant warranties on
SILESTONE
®
by Cosentino
®
quartz surfaces.
This warranty covers the replacement of
the defective product with one of identical
characteristics (color, thickness, etc.) as those
of the product purchased by the client, unless
this is impossible owing to the product being
discontinued. In this case, it would then be replaced
by a product of similar characteristics.
Specific warranty information
concerning finished products
SILESTONE®
SILESTONE
®
by Cosentino
®
finished products in the
form of three-dimensional surfaces, such as kitchen
sinks, toilets and shower trays are under warranty
against manufacturing defects of the product for
a period of FIVE (5) YEARS, all under the terms,
conditions and limitations described for all other
SILESTONE
®
by Cosentino
®
products.
The 25-year period established in this Letter of
Warranty is only applicable to those products that
are sold and registered aer January 1, 2015.
COSENTINO reserves the right to refuse this warranty
service if any of the requirements set forth above
are not met, or if the information provided by the
customer is false, incomplete or illegible.
Limited 25-Year Transferrable Residential Letter of Warranty
*To activate the warranty service and to check terms and conditions please go to www.silestone.com
WARRANTY
YEAR